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    504 Gateway error after update

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • J
      jvamos @stephenw10
      last edited by

      @stephenw10
      Is there a max run for USB console cable length?
      I don't have a working laptop at the moment.

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Hmm, I've never tested anything very long. I have used a 5m extension before and it was fine. I usually just cross connect it to some other nearby host, but my setup is... atypical!

        Steve

        J 2 Replies Last reply Reply Quote 1
        • J
          jvamos @stephenw10
          last edited by jvamos

          @stephenw10
          OK so I finally got the cable (15ft) with a ferrite core and plugged in and got the serial port to respond.
          I tried to restart php and the web configurator but the webgui still is unresponsive afterwards.
          Going to try a reboot.

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          • J
            jvamos @stephenw10
            last edited by

            @stephenw10 ok even after a reroot things are still not working

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              You are seeing that for every page in the gui after the reboot?

              Do you see any errors in the boot logs?

              Otherwise check the system and nginx logs from the command line for errors:
              https://docs.netgate.com/pfsense/en/latest/monitoring/logs/manage.html#viewing-log-contents-21-02-2-5-0-and-later

              Steve

              J 1 Reply Last reply Reply Quote 0
              • J
                jvamos @stephenw10
                last edited by

                @stephenw10 when I log in the GUI it's just a white screen and it's permanently pinwheeling

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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  You might try accessing a page other than the dashboard dircetly. One of the widgets there may be causing an issue. So, for example: https://192.168.1.1/status_logs.php

                  Otherwise check the logs.

                  Steve

                  J 1 Reply Last reply Reply Quote 1
                  • J
                    jvamos @stephenw10
                    last edited by jvamos

                    @stephenw10 oh yeah that does work!
                    There was several errors about loading a rules list called pfctl_rules

                    J 1 Reply Last reply Reply Quote 0
                    • J
                      jvamos @jvamos
                      last edited by jvamos

                      @jvamos e905a89a-6e48-4da7-ac27-09308e7175de-image.png

                      maybe a few more than several

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Hmm, OK, that's a lot of errors!

                        I've not seen exactly that before but similar issues have been the result of an incomplete upgrade.
                        What is the output at the command line of?: pkg info -x pfsense

                        Steve

                        J 1 Reply Last reply Reply Quote 0
                        • J
                          jvamos @stephenw10
                          last edited by

                          @stephenw10
                          Hi Stephen,
                          Yeah the update did not go smoothly.
                          Maybe it's something I have misconfigured or maybe it's a bug.

                          pfSense-22.05
                          pfSense-Status_Monitoring-1.7.11_4
                          pfSense-base-22.05
                          pfSense-default-config-serial-22.05
                          pfSense-kernel-pfSense-22.05
                          pfSense-pkg-Avahi-2.2_1
                          pfSense-pkg-Status_Traffic_Totals-2.3.2_2
                          pfSense-pkg-acme-0.7.1_1
                          pfSense-pkg-bandwidthd-0.7.4_5
                          pfSense-pkg-darkstat-3.1.3_5
                          pfSense-pkg-iperf-3.0.2_5
                          pfSense-pkg-nmap-1.4.4_6
                          pfSense-pkg-pfBlockerNG-devel-3.1.0_4
                          pfSense-rc-22.05
                          pfSense-repo-22.05_2
                          pfSense-u-boot-1100-20220428
                          pfSense-u-boot-2100-20210930_1
                          pfSense-u-boot-env-20220429
                          pfSense-upgrade-1.0_26
                          php74-pfSense-module-0.81

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                          • J
                            jvamos
                            last edited by

                            @jvamos
                            none of these package show updates available
                            when trying to access https://192.168.1.1/firewall_rules.php there is a 502 bad gateway error.

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Hmm, do you have any 'unusual' rules?

                              J 1 Reply Last reply Reply Quote 0
                              • J
                                jvamos @stephenw10
                                last edited by

                                @stephenw10
                                Maybe some poorly configured outdated vlans?

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                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  No it would need to be some combinations of odd settings making it unique. Like maybe a gateway, schedule, IP options and one TCP flag or something equally weird.

                                  Try running at the command line: pfctl -vvf /tmp/rules.debug

                                  If it's a rules issue directly that will fail but should show what it's choking on.

                                  Steve

                                  J 1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    You should also check the running kernel with uname -a in case it's booted the 22.01 kernel somehow. For example:

                                    [22.05-RELEASE][admin@2100-2.stevew.lan]/root: uname -a
                                    FreeBSD 2100-2.stevew.lan 12.3-STABLE FreeBSD 12.3-STABLE plus-RELENG_22_05-n202700-3ddaea61055 pfSense  arm64
                                    

                                    Steve

                                    J 1 Reply Last reply Reply Quote 1
                                    • J
                                      jvamos @stephenw10
                                      last edited by jvamos

                                      @stephenw10

                                      Loaded 762 passive OS fingerprints
                                      pfctl: pfctl_rules
                                      pfctl: DIOCXROLLBACK: Invalid argument
                                      

                                      I think you were right. The upgrade only half finished.

                                      uname -a
                                      FreeBSD pfsense.johnst 12.3-STABLE FreeBSD 12.3-STABLE plus-RELENG_22_01-n202637-97cc5c23e13 pfSense  arm64
                                      
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                                      • J
                                        jvamos @stephenw10
                                        last edited by

                                        @stephenw10

                                        pfSense-upgrade -d -c
                                        >>> Updating repositories metadata...
                                        Updating pfSense-core repository catalogue...
                                        pfSense-core repository is up to date.
                                        Updating pfSense repository catalogue...
                                        pfSense repository is up to date.
                                        All repositories are up to date.
                                        Your system is up to date
                                        
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                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Another possibility here is that the 22.01 kernel has loaded from another boot device.

                                          Do you have an SSD in that 2100? Is it booting ZFS from the SSD?

                                          J 1 Reply Last reply Reply Quote 0
                                          • J
                                            jvamos @stephenw10
                                            last edited by

                                            @stephenw10
                                            No it’s just stock. I think it’s just emmc.
                                            Is there a good way to check?

                                            Josh

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