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    Futro s920 + DELL INTEL PRO X3959 crash on heavy load

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      It's same as a video console but you can't log that unlike a serial output. So if it spews a wall of text at you or reboots when you're not looking you won't be able to analyse it.

      If nothing at all was shown, it just hard resets immediately, that's almost certainly a hardware issue.

      Steve

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      • M
        manu_hna @stephenw10
        last edited by

        @stephenw10
        Hi Steve,
        Yeah, nothing happens. It just reboots :s

        The curious thing is that running iperf on Linuxstress does not trigger this hard reset.
        Also, if the test is run just after a startup (cold system) sometimes the test does not fail. But it always does once the temps are high. Is the system maybe rebooting due to temperatures?
        Is there anyway to check that with pfsense?

        Thanks,
        Manuel

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Sure you can check the CPU temp. It will show on the dashboard if you enable the senor in Sys > Adv > Misc.

          However it may be some other component overheating.

          How are you testing with Linuxstress?

          Steve

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          • M
            manu_hna @stephenw10
            last edited by

            @stephenw10
            I have seen that the crash is at +/- 80C° and 100% CPU usage.
            I am testing with a live USB of Linux Stress.

            Thanks,
            Manuel

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              The CPU core is running at 80°C?
              That seems hot, what CPU is it?

              How hot does it run at idle?

              Is the system fan spinning up with temperature as expected?

              Steve

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                manu_hna @stephenw10
                last edited by

                @stephenw10
                It runs at 60/70 normally. It does not have a fan. It is a passively cooled CPU.

                Thanks,
                Manuel

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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Hmm, well that's not so bad then. Anything passively cooled it expected to run hot. But that is still very hot. What is the actual CPU in that?

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Ah, Ok I see it's an AMD GX-415GA?

                    Hmm, that appears to have a max rated temp of 90°C. In which case 80 seems waay too close!

                    It looks like it has a pretty big heatsink and the case is full of holes so the first thing I would do it just point a desk fan at it. It should make a pretty huge difference to the temps.

                    Steve

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                    • M
                      manu_hna @stephenw10
                      last edited by

                      @stephenw10
                      Hi Steve, thanks for keeping up!
                      I have made some tests with low temps (60Cº) and it took more to fail but it did fail anyway. I don't think this one was due to the temps but who knows... I am really out of options rn.
                      Anything else I can test/investigate?

                      Thanks,
                      Manuel

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                        manu_hna @manu_hna
                        last edited by

                        @manu_hna @stephenw10
                        I tried the desk fan approach but no luck... The pfsense application still crashed.

                        Thanks,
                        Manuel

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          You set the sensor to amdtemp? Those are actually the reported CPU core values?

                          How old is that device? It looks like it could be almost 10 years in which case it could just be failing components if it's seen a lot of hours.

                          Steve

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                            manu_hna @stephenw10
                            last edited by

                            @stephenw10
                            Hi Steve,
                            Yes those are amd sensor. Maybe this unit has gone bad. Just as a test I tried same iperf with opnsense and openwrt and same results occurred...
                            I have ordered a new one and I'll see how this goes.

                            Thanks, Manuel

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                            • M
                              manu_hna
                              last edited by

                              Hi!
                              Just to close this. Bought another unit and it is now working perfectly. So it was, indeed, faulty hardware.
                              Thanks @stephenw10 and @Patch for the help.

                              Manuel

                              1 Reply Last reply Reply Quote 1
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