New Netgate 6100 device no TAC Lite

[IonutIT]

Hello everyone,

I just purchased a Netgate 6100 and done just the initial startup wizard and now the device is connected to the Internet.

After this, I noticed the dashboard has a widget for "Netgate Services and Support" where it says: "Contract type: Community Support / Community Support Only".

I was under the impression that all Netgate products benefit from free TAC Lite support. Is there anything I'm missing? The device does have internet connection.

[stephenw10]

If you have Netgate hardware you do have TAC Lite level support. You can open supports tickets.

If you send me your NDI in chat I can investigate.

Steve

[DefenderLLC]

@stephenw10 said in New Netgate 6100 device no TAC Lite:

If you have Netgate hardware you do have TAC Lite level support. You can open supports tickets.

If you send me your NDI in chat I can investigate.

Steve

My 6100 MAX says the same thing ever since I bought it last September.

[rcoleman-netgate]

@defenderllc As @stephenw10 noted Community Support == TAC Lite in Netgate hardware.

[IonutIT]

@rcoleman-netgate

After checking with @stephenw10 it now shows proper TAC Lite support, so I don't think that "Community Support == TAC Lite" is true.

[rcoleman-netgate]

@ionutit For Netgate devices they are the same thing.

We will change a device's support listing when users express concern or worry about the label displayed on their dashboard.

In TAC we have zero difference in provided support level between Netgate devices with Community Support and Netgate devices with TAC Lite.

[DefenderLLC]

@rcoleman-netgate Mine still says community too. I sent my Netgate ID to @stephenw10. Can y’all update mine too? Thanks.

[DefenderLLC]

@rcoleman-netgate said in New Netgate 6100 device no TAC Lite:

@ionutit For Netgate devices they are the same thing.

We will change a device's support listing when users express concern or worry about the label displayed on their dashboard.

In TAC we have zero difference in provided support level between Netgate devices with Community Support and Netgate devices with TAC Lite.

Will you please change mine? I sent my Netgate ID to @stephenw10. I might be selling mine and replacing it with an 8200. Thanks.

[stephenw10]

Done

[DBLClick]

I also recently purchased a 6100 Max which I love. I also received only Community Support and said I should Tac Lite support.

Netgate 6100
Serial: [redacted]
Netgate Device ID: [redacted]

[DefenderLLC]

@stephenw10 said in New Netgate 6100 device no TAC Lite:

Done

Thanks man! It’s the little things in life…

[stephenw10]

To be clear all Netgate devices are covered by TAC Lite. It's only the additional support subscription that shows like that. The coverage is identical.

Steve

[rcoleman-netgate]

Which is why I won't be changing these things -- as long as it is a Netgate device it will get updates. Changes are not needed.

[DefenderLLC]

@rcoleman-netgate said in New Netgate 6100 device no TAC Lite:

Which is why I won't be changing these things -- as long as it is a Netgate device it will get updates. Changes are not needed.

Why not just have this there by default for all Netgate devices? It's nice seeing the date which, in theory, aligns to the warranty period.

[rcoleman-netgate]

@defenderllc Because TAC Lite doesn't expire with the warranty. TAC Lite follows the lifetime of the device.

Expiration of TAC Lite on non-Netgate devices will keep you from accessing updates in future releases of pfSense Plus.

[DefenderLLC]

@rcoleman-netgate said in New Netgate 6100 device no TAC Lite:

@defenderllc Because TAC Lite doesn't expire with the warranty. TAC Lite follows the lifetime of the device.

Expiration of TAC Lite on non-Netgate devices will keep you from accessing updates in future releases of pfSense Plus.

Makes sense. So now I’m curious what happens if I keep my 6100 MAX past the date above. Sorry, I didn’t realize this was a manual thing.

[rcoleman-netgate]

@defenderllc Nothing should happen - the update checks send the serial number as well. But if it does -- open a ticket.

[DefenderLLC]

@rcoleman-netgate said in New Netgate 6100 device no TAC Lite:

@defenderllc Nothing should happen - the update checks send the serial number as well. But if it does -- open a ticket.

Thanks man. I won’t ask for this again if I end up buying an 8200 when they come back in stock. I’d like the extra cores and RAM.