Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    can't update pfsense or install packages

    Scheduled Pinned Locked Moved General pfSense Questions
    148 Posts 9 Posters 33.2k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Those are only states from LAN side clients to our subnet on https. So probably you connecting to the forum.

      Were you running pkg update when you checked that? I expect to see a state for that on WAN only without NAT.

      Try running a port test to it:

      Screenshot from 2023-06-21 20-46-15.png

      M 2 Replies Last reply Reply Quote 0
      • M
        mrrobot @stephenw10
        last edited by

        @stephenw10 said in can't update pfsense or install packages:

        ere you running pkg update when you checked that?

        yes

        1 Reply Last reply Reply Quote 0
        • M
          mrrobot @stephenw10
          last edited by

          @stephenw10 said in can't update pfsense or install packages:

          Try running a port test to it:

          both pkg00-atx.netgate.com & pkg01-atx.netgate.com show failed

          Screenshot 2023-06-21 at 21.49.23.png

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Do you see states created when running that test?

            M 1 Reply Last reply Reply Quote 0
            • M
              mrrobot @stephenw10
              last edited by

              @stephenw10 you mean from Diag -> states ?

              i got this when i filter 208.123.73 on WAN interface Screenshot 2023-06-21 at 22.15.32.png

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                So still no states. Something is preventing it open states locally.

                Do you have captive portal running?

                M 1 Reply Last reply Reply Quote 0
                • M
                  mrrobot @stephenw10
                  last edited by

                  @stephenw10 sorry for the late respond ! no captive portal is not active

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    To confirm you are looking at the states correctly try running a port test against something else and then looking for those states.
                    For example 1.1.1.1:
                    Screenshot from 2023-06-22 18-36-04.png

                    Screenshot from 2023-06-22 18-36-18.png

                    M 1 Reply Last reply Reply Quote 0
                    • M
                      mrrobot @stephenw10
                      last edited by

                      @stephenw10 here are the results

                      Screenshot 2023-06-22 at 20.45.02.png

                      Screenshot 2023-06-22 at 20.45.46.png

                      1 Reply Last reply Reply Quote 0
                      • jimpJ
                        jimp Rebel Alliance Developer Netgate
                        last edited by

                        From a shell prompt or Diag > Command (preferably a shell prompt), try running the following commands:

                        $ host pkg00-atx.netgate.com
                        $ route -n get pkg00-atx.netgate.com
                        $ route -n -4 get pkg00-atx.netgate.com
                        $ route -n -6 get pkg00-atx.netgate.com
                        $ nc -vz pkg00-atx.netgate.com 443
                        $ nc -vz4 pkg00-atx.netgate.com 443
                        $ nc -vz6 pkg00-atx.netgate.com 443
                        

                        On a working system with IPv4 and IPv6 connectivity, I'd expect to see the following output:

                        $ host pkg00-atx.netgate.com
                        pkg00-atx.netgate.com has address 208.123.73.207
                        pkg00-atx.netgate.com has IPv6 address 2610:160:11:18::207
                        $ route -n get pkg00-atx.netgate.com
                           route to: 208.123.73.207
                        destination: 0.0.0.0
                               mask: 0.0.0.0
                            gateway: x.x.x.1
                                fib: 0
                          interface: ix3
                              flags: <UP,GATEWAY,DONE,STATIC>
                         recvpipe  sendpipe  ssthresh  rtt,msec    mtu        weight    expire
                               0         0         0         0      1500         1         0
                        $ route -n -4 get pkg00-atx.netgate.com
                           route to: 208.123.73.207
                        destination: 0.0.0.0
                               mask: 0.0.0.0
                            gateway: x.x.x.1
                                fib: 0
                          interface: ix3
                              flags: <UP,GATEWAY,DONE,STATIC>
                         recvpipe  sendpipe  ssthresh  rtt,msec    mtu        weight    expire
                               0         0         0         0      1500         1         0
                        $ route -n -6 get pkg00-atx.netgate.com
                           route to: 2610:160:11:18::207
                        destination: ::
                               mask: ::
                            gateway: 2xxx:xxxx:xxxx:xxxx::1
                                fib: 0
                          interface: gif0
                              flags: <UP,GATEWAY,DONE,STATIC>
                         recvpipe  sendpipe  ssthresh  rtt,msec    mtu        weight    expire
                               0         0         0         0      1480         1         0
                        $ nc -vz pkg00-atx.netgate.com 443
                        Connection to pkg00-atx.netgate.com 443 port [tcp/https] succeeded!
                        $ nc -vz4 pkg00-atx.netgate.com 443
                        Connection to pkg00-atx.netgate.com 443 port [tcp/https] succeeded!
                        $ nc -vz6 pkg00-atx.netgate.com 443
                        Connection to pkg00-atx.netgate.com 443 port [tcp/https] succeeded!
                        

                        Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                        Need help fast? Netgate Global Support!

                        Do not Chat/PM for help!

                        M 1 Reply Last reply Reply Quote 0
                        • M
                          mrrobot @jimp
                          last edited by

                          @jimp the first 3 cmds respond the same way as working system

                          the rest is below

                          
                          
                          
                          
                          
                          $route -n -6 get pkg00-atx.netgate.com
                          	route: route has not been found
                          $nc -vz pkg00-atx.netgate.com 443
                          	nc: connect to pkg00-atx.netgate.com port 443 (tcp) failed: Permission denied
                          	nc: connect to pkg00-atx.netgate.com port 443 (tcp) failed: No route to host
                          $nc -vz4 pkg00-atx.netgate.com 443
                          	nc: connect to pkg00-atx.netgate.com port 443 (tcp) failed: Permission denied
                          $nc -vz6 pkg00-atx.netgate.com 443
                          	nc: connect to pkg00-atx.netgate.com port 443 (tcp) failed: No route to host
                          
                          
                          
                          1 Reply Last reply Reply Quote 0
                          • jimpJ
                            jimp Rebel Alliance Developer Netgate
                            last edited by

                            And you are certain there are no rules on the Floating tab?

                            If you run the command pfSsh.php playback pftabledrill from a shell prompt, do you see anything listed in the sshguard or virusprot tables?

                            Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                            Need help fast? Netgate Global Support!

                            Do not Chat/PM for help!

                            M 1 Reply Last reply Reply Quote 0
                            • M
                              mrrobot @jimp
                              last edited by

                              @jimp Screenshot 2023-06-22 at 21.22.25.png
                              Screenshot 2023-06-22 at 21.23.01.png

                              1 Reply Last reply Reply Quote 0
                              • jimpJ
                                jimp Rebel Alliance Developer Netgate
                                last edited by

                                There has to be something in your rules blocking the outgoing connection then, but without a floating rule I'm not sure what it might be coming from. A package, possibly.

                                Can you post the whole /tmp/rules.debug file as a text attachment (e.g. rename it to rules.txt). You can edit out any sensitive IP addresses but please keep the last octet intact and differentiated. For example, you can change 192.168.1.1 to x.x.x.1 and 203.0.113.5 to y.y.y.5 so it's clear they're different subnets.

                                Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                                Need help fast? Netgate Global Support!

                                Do not Chat/PM for help!

                                M 1 Reply Last reply Reply Quote 1
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Yes, it has to be something blocking it locally. The firewall itself cannot create outbound states.

                                  Do you have outbound NAT set to automatic? If not perhaps you have an overmatching rule doing something odd. That wasn't the same error you saw when it was trying IPv6...

                                  M 1 Reply Last reply Reply Quote 0
                                  • M
                                    mrrobot @jimp
                                    last edited by

                                    @jimp rules.txt

                                    1 Reply Last reply Reply Quote 0
                                    • M
                                      mrrobot @stephenw10
                                      last edited by

                                      @stephenw10 outbound NAT Mode is set to automatic

                                      1 Reply Last reply Reply Quote 0
                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Did you ever have rules using those aliases for the Netgate repo servers?

                                        Though you cant even open a state to 1.1.1.1.

                                        Did you ever have Snort/Suricata installed?

                                        M 1 Reply Last reply Reply Quote 0
                                        • M
                                          mrrobot @stephenw10
                                          last edited by

                                          @stephenw10 u mean aliases for netgate servers ? i don't remember
                                          and i have never installed any package

                                          1 Reply Last reply Reply Quote 0
                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Your config contains:

                                            # User Aliases\
                                            table <files01_netgate_com> \{   208.123.73.209/32  2610:160:11:18::209/128 \}\
                                            files01_netgate_com = "<files01_netgate_com>"\
                                            table <files00_netgate_com> \{   208.123.73.207/32  2610:160:11:18::207/128 \}\
                                            files00_netgate_com = "<files00_netgate_com>"\
                                            table <pkg01_atx_netgate_com> \{   208.123.73.209/32  2610:160:11:18::209/128 \}\
                                            pkg01_atx_netgate_com = "<pkg01_atx_netgate_com>"\
                                            table <pkg00_atx_netgate_com> \{   208.123.73.207/32  2610:160:11:18::207/128 \}\
                                            pkg00_atx_netgate_com = "<pkg00_atx_netgate_com>"\
                                            

                                            Those are user created but are not currently being used in the ruleset. If at any time they were used it's possible some old rule is somehow still loaded.

                                            Can we assume you have rebooted at some point? That would clear any old rules.

                                            M 1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post
                                            Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.