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    can't update pfsense or install packages

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Do you see states created when running that test?

      M 1 Reply Last reply Reply Quote 0
      • M
        mrrobot @stephenw10
        last edited by

        @stephenw10 you mean from Diag -> states ?

        i got this when i filter 208.123.73 on WAN interface Screenshot 2023-06-21 at 22.15.32.png

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          So still no states. Something is preventing it open states locally.

          Do you have captive portal running?

          M 1 Reply Last reply Reply Quote 0
          • M
            mrrobot @stephenw10
            last edited by

            @stephenw10 sorry for the late respond ! no captive portal is not active

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              To confirm you are looking at the states correctly try running a port test against something else and then looking for those states.
              For example 1.1.1.1:
              Screenshot from 2023-06-22 18-36-04.png

              Screenshot from 2023-06-22 18-36-18.png

              M 1 Reply Last reply Reply Quote 0
              • M
                mrrobot @stephenw10
                last edited by

                @stephenw10 here are the results

                Screenshot 2023-06-22 at 20.45.02.png

                Screenshot 2023-06-22 at 20.45.46.png

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                • jimpJ
                  jimp Rebel Alliance Developer Netgate
                  last edited by

                  From a shell prompt or Diag > Command (preferably a shell prompt), try running the following commands:

                  $ host pkg00-atx.netgate.com
                  $ route -n get pkg00-atx.netgate.com
                  $ route -n -4 get pkg00-atx.netgate.com
                  $ route -n -6 get pkg00-atx.netgate.com
                  $ nc -vz pkg00-atx.netgate.com 443
                  $ nc -vz4 pkg00-atx.netgate.com 443
                  $ nc -vz6 pkg00-atx.netgate.com 443
                  

                  On a working system with IPv4 and IPv6 connectivity, I'd expect to see the following output:

                  $ host pkg00-atx.netgate.com
                  pkg00-atx.netgate.com has address 208.123.73.207
                  pkg00-atx.netgate.com has IPv6 address 2610:160:11:18::207
                  $ route -n get pkg00-atx.netgate.com
                     route to: 208.123.73.207
                  destination: 0.0.0.0
                         mask: 0.0.0.0
                      gateway: x.x.x.1
                          fib: 0
                    interface: ix3
                        flags: <UP,GATEWAY,DONE,STATIC>
                   recvpipe  sendpipe  ssthresh  rtt,msec    mtu        weight    expire
                         0         0         0         0      1500         1         0
                  $ route -n -4 get pkg00-atx.netgate.com
                     route to: 208.123.73.207
                  destination: 0.0.0.0
                         mask: 0.0.0.0
                      gateway: x.x.x.1
                          fib: 0
                    interface: ix3
                        flags: <UP,GATEWAY,DONE,STATIC>
                   recvpipe  sendpipe  ssthresh  rtt,msec    mtu        weight    expire
                         0         0         0         0      1500         1         0
                  $ route -n -6 get pkg00-atx.netgate.com
                     route to: 2610:160:11:18::207
                  destination: ::
                         mask: ::
                      gateway: 2xxx:xxxx:xxxx:xxxx::1
                          fib: 0
                    interface: gif0
                        flags: <UP,GATEWAY,DONE,STATIC>
                   recvpipe  sendpipe  ssthresh  rtt,msec    mtu        weight    expire
                         0         0         0         0      1480         1         0
                  $ nc -vz pkg00-atx.netgate.com 443
                  Connection to pkg00-atx.netgate.com 443 port [tcp/https] succeeded!
                  $ nc -vz4 pkg00-atx.netgate.com 443
                  Connection to pkg00-atx.netgate.com 443 port [tcp/https] succeeded!
                  $ nc -vz6 pkg00-atx.netgate.com 443
                  Connection to pkg00-atx.netgate.com 443 port [tcp/https] succeeded!
                  

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                  M 1 Reply Last reply Reply Quote 0
                  • M
                    mrrobot @jimp
                    last edited by

                    @jimp the first 3 cmds respond the same way as working system

                    the rest is below

                    
                    
                    
                    
                    
                    $route -n -6 get pkg00-atx.netgate.com
                    	route: route has not been found
                    $nc -vz pkg00-atx.netgate.com 443
                    	nc: connect to pkg00-atx.netgate.com port 443 (tcp) failed: Permission denied
                    	nc: connect to pkg00-atx.netgate.com port 443 (tcp) failed: No route to host
                    $nc -vz4 pkg00-atx.netgate.com 443
                    	nc: connect to pkg00-atx.netgate.com port 443 (tcp) failed: Permission denied
                    $nc -vz6 pkg00-atx.netgate.com 443
                    	nc: connect to pkg00-atx.netgate.com port 443 (tcp) failed: No route to host
                    
                    
                    
                    1 Reply Last reply Reply Quote 0
                    • jimpJ
                      jimp Rebel Alliance Developer Netgate
                      last edited by

                      And you are certain there are no rules on the Floating tab?

                      If you run the command pfSsh.php playback pftabledrill from a shell prompt, do you see anything listed in the sshguard or virusprot tables?

                      Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

                      Need help fast? Netgate Global Support!

                      Do not Chat/PM for help!

                      M 1 Reply Last reply Reply Quote 0
                      • M
                        mrrobot @jimp
                        last edited by

                        @jimp Screenshot 2023-06-22 at 21.22.25.png
                        Screenshot 2023-06-22 at 21.23.01.png

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                        • jimpJ
                          jimp Rebel Alliance Developer Netgate
                          last edited by

                          There has to be something in your rules blocking the outgoing connection then, but without a floating rule I'm not sure what it might be coming from. A package, possibly.

                          Can you post the whole /tmp/rules.debug file as a text attachment (e.g. rename it to rules.txt). You can edit out any sensitive IP addresses but please keep the last octet intact and differentiated. For example, you can change 192.168.1.1 to x.x.x.1 and 203.0.113.5 to y.y.y.5 so it's clear they're different subnets.

                          Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

                          Need help fast? Netgate Global Support!

                          Do not Chat/PM for help!

                          M 1 Reply Last reply Reply Quote 1
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Yes, it has to be something blocking it locally. The firewall itself cannot create outbound states.

                            Do you have outbound NAT set to automatic? If not perhaps you have an overmatching rule doing something odd. That wasn't the same error you saw when it was trying IPv6...

                            M 1 Reply Last reply Reply Quote 0
                            • M
                              mrrobot @jimp
                              last edited by

                              @jimp rules.txt

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                              • M
                                mrrobot @stephenw10
                                last edited by

                                @stephenw10 outbound NAT Mode is set to automatic

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Did you ever have rules using those aliases for the Netgate repo servers?

                                  Though you cant even open a state to 1.1.1.1.

                                  Did you ever have Snort/Suricata installed?

                                  M 1 Reply Last reply Reply Quote 0
                                  • M
                                    mrrobot @stephenw10
                                    last edited by

                                    @stephenw10 u mean aliases for netgate servers ? i don't remember
                                    and i have never installed any package

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                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Your config contains:

                                      # User Aliases\
                                      table <files01_netgate_com> \{   208.123.73.209/32  2610:160:11:18::209/128 \}\
                                      files01_netgate_com = "<files01_netgate_com>"\
                                      table <files00_netgate_com> \{   208.123.73.207/32  2610:160:11:18::207/128 \}\
                                      files00_netgate_com = "<files00_netgate_com>"\
                                      table <pkg01_atx_netgate_com> \{   208.123.73.209/32  2610:160:11:18::209/128 \}\
                                      pkg01_atx_netgate_com = "<pkg01_atx_netgate_com>"\
                                      table <pkg00_atx_netgate_com> \{   208.123.73.207/32  2610:160:11:18::207/128 \}\
                                      pkg00_atx_netgate_com = "<pkg00_atx_netgate_com>"\
                                      

                                      Those are user created but are not currently being used in the ruleset. If at any time they were used it's possible some old rule is somehow still loaded.

                                      Can we assume you have rebooted at some point? That would clear any old rules.

                                      M 1 Reply Last reply Reply Quote 0
                                      • M
                                        mrrobot @stephenw10
                                        last edited by

                                        @stephenw10 i just rebooted the router but nothing changes

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                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          So you have those aliases but never used them in a firewall rule?

                                          Do you have an upstream proxy configured?

                                          M 2 Replies Last reply Reply Quote 0
                                          • M
                                            mrrobot @stephenw10
                                            last edited by

                                            @stephenw10 said in can't update pfsense or install packages:

                                            So you have those aliases but never used them in a firewall rule?

                                            yes

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