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    can't update pfsense or install packages

    Scheduled Pinned Locked Moved General pfSense Questions
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    • M
      mrrobot @jimp
      last edited by

      @jimp the first 3 cmds respond the same way as working system

      the rest is below

      
      
      
      
      
      $route -n -6 get pkg00-atx.netgate.com
      	route: route has not been found
      $nc -vz pkg00-atx.netgate.com 443
      	nc: connect to pkg00-atx.netgate.com port 443 (tcp) failed: Permission denied
      	nc: connect to pkg00-atx.netgate.com port 443 (tcp) failed: No route to host
      $nc -vz4 pkg00-atx.netgate.com 443
      	nc: connect to pkg00-atx.netgate.com port 443 (tcp) failed: Permission denied
      $nc -vz6 pkg00-atx.netgate.com 443
      	nc: connect to pkg00-atx.netgate.com port 443 (tcp) failed: No route to host
      
      
      
      1 Reply Last reply Reply Quote 0
      • jimpJ
        jimp Rebel Alliance Developer Netgate
        last edited by

        And you are certain there are no rules on the Floating tab?

        If you run the command pfSsh.php playback pftabledrill from a shell prompt, do you see anything listed in the sshguard or virusprot tables?

        Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

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        M 1 Reply Last reply Reply Quote 0
        • M
          mrrobot @jimp
          last edited by

          @jimp Screenshot 2023-06-22 at 21.22.25.png
          Screenshot 2023-06-22 at 21.23.01.png

          1 Reply Last reply Reply Quote 0
          • jimpJ
            jimp Rebel Alliance Developer Netgate
            last edited by

            There has to be something in your rules blocking the outgoing connection then, but without a floating rule I'm not sure what it might be coming from. A package, possibly.

            Can you post the whole /tmp/rules.debug file as a text attachment (e.g. rename it to rules.txt). You can edit out any sensitive IP addresses but please keep the last octet intact and differentiated. For example, you can change 192.168.1.1 to x.x.x.1 and 203.0.113.5 to y.y.y.5 so it's clear they're different subnets.

            Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

            Need help fast? Netgate Global Support!

            Do not Chat/PM for help!

            M 1 Reply Last reply Reply Quote 1
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Yes, it has to be something blocking it locally. The firewall itself cannot create outbound states.

              Do you have outbound NAT set to automatic? If not perhaps you have an overmatching rule doing something odd. That wasn't the same error you saw when it was trying IPv6...

              M 1 Reply Last reply Reply Quote 0
              • M
                mrrobot @jimp
                last edited by

                @jimp rules.txt

                1 Reply Last reply Reply Quote 0
                • M
                  mrrobot @stephenw10
                  last edited by

                  @stephenw10 outbound NAT Mode is set to automatic

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Did you ever have rules using those aliases for the Netgate repo servers?

                    Though you cant even open a state to 1.1.1.1.

                    Did you ever have Snort/Suricata installed?

                    M 1 Reply Last reply Reply Quote 0
                    • M
                      mrrobot @stephenw10
                      last edited by

                      @stephenw10 u mean aliases for netgate servers ? i don't remember
                      and i have never installed any package

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Your config contains:

                        # User Aliases\
                        table <files01_netgate_com> \{   208.123.73.209/32  2610:160:11:18::209/128 \}\
                        files01_netgate_com = "<files01_netgate_com>"\
                        table <files00_netgate_com> \{   208.123.73.207/32  2610:160:11:18::207/128 \}\
                        files00_netgate_com = "<files00_netgate_com>"\
                        table <pkg01_atx_netgate_com> \{   208.123.73.209/32  2610:160:11:18::209/128 \}\
                        pkg01_atx_netgate_com = "<pkg01_atx_netgate_com>"\
                        table <pkg00_atx_netgate_com> \{   208.123.73.207/32  2610:160:11:18::207/128 \}\
                        pkg00_atx_netgate_com = "<pkg00_atx_netgate_com>"\
                        

                        Those are user created but are not currently being used in the ruleset. If at any time they were used it's possible some old rule is somehow still loaded.

                        Can we assume you have rebooted at some point? That would clear any old rules.

                        M 1 Reply Last reply Reply Quote 0
                        • M
                          mrrobot @stephenw10
                          last edited by

                          @stephenw10 i just rebooted the router but nothing changes

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            So you have those aliases but never used them in a firewall rule?

                            Do you have an upstream proxy configured?

                            M 2 Replies Last reply Reply Quote 0
                            • M
                              mrrobot @stephenw10
                              last edited by

                              @stephenw10 said in can't update pfsense or install packages:

                              So you have those aliases but never used them in a firewall rule?

                              yes

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                              • M
                                mrrobot @stephenw10
                                last edited by

                                @stephenw10 said in can't update pfsense or install packages:

                                Do you have an upstream proxy configured?

                                no

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Ok try this. At the CLI run:

                                  pfctl -d
                                  

                                  That will disable the firewall entirely.
                                  Then try to update again:

                                  pkg-static -d update
                                  

                                  Re-enable the firewall again:

                                  pfctl -e
                                  
                                  M 1 Reply Last reply Reply Quote 1
                                  • M
                                    mrrobot @stephenw10
                                    last edited by

                                    @stephenw10 i lost internet completely when i desabled the firewall

                                    1 Reply Last reply Reply Quote 0
                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      You would lose it from a client behind the firewall because it also disables NAT but does it allow the firewall to connect to the package servers?

                                      M 1 Reply Last reply Reply Quote 0
                                      • M
                                        mrrobot @stephenw10
                                        last edited by

                                        @stephenw10 no the firewall update status keeps looking in the dashboard
                                        tired the update from command prompt, no success
                                        package manager is unable to connect to servers

                                        1 Reply Last reply Reply Quote 0
                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Does it still show 'permission denied' though with the firewall disabled?

                                          M 1 Reply Last reply Reply Quote 0
                                          • M
                                            mrrobot @stephenw10
                                            last edited by

                                            @stephenw10 permission denied where ?

                                            1 Reply Last reply Reply Quote 0
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