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    Pfsense not talking to modem

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    General pfSense Questions
    internet network modem access
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    • P
      pieman16
      last edited by

      Hello everyone,
      I got some help from another person here awhile back and I need his help again but I don’t remember his name.
      Anyway I need some help with pfsense not talking to the internet.

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Here? https://forum.netgate.com/topic/164300/setting-up-pfsense

        Is what you wrote there still true?

        Are you unable to connect to just the modem or no connection at all?

        Much more information needed. 😉

        Steve

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        • P
          pieman16 @stephenw10
          last edited by

          @stephenw10
          Ya I still can’t get pfsense to connect the internet. It was working fine. Then all of a sudden it will not connect.
          I tried plugging in the modem to my laptop bypassing pfsense and I get internet. So I know the modem is doing it’s job.

          I did reboot the computer pfsense is on to but no luck.

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Ok, so you re-arranged your network so that the modem connects the pfSense WAN port and the switch (with clients) is connected to LAN port?

            Are LAN side clients able to pull a DHCP lease from pfSense?

            Are you able to connect to the pfSense webgui from clients on the LAN?

            Is pfSense pulling a public IP on it's WAN? Is the WAN linked to the modem at the expected rate?

            Steve

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            • P
              pieman16 @stephenw10
              last edited by

              @stephenw10 said in Pfsense not talking to modem:

              Ok, so you re-arranged your network so that the modem connects the pfSense WAN port and the switch (with clients) is connected to LAN port?
              yes

              Are LAN side clients able to pull a DHCP lease from pfSense?
              Yes

              Are you able to connect to the pfSense webgui from clients on the LAN?
              Yes

              Is pfSense pulling a public IP on it's WAN? Is the WAN linked to the modem at the expected rate?
              No

              Steve I honestly now think it’s comcrap.
              I was able to get a Wi-Fi signal last from their modem /router (router / modem is in bridge mode but it still produces a hot spot). Then around 10pm it stopped producing a Wi-Fi signal. I didn’t have time to troubleshoot it. I was about to head to work.
              I just got up and I am about to see what’s up with it.

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Well if it's not actually in bridge more I'd expect pfSense to pull a private IP on it's WAN as long as it's set to DHCP.

                You probably would have to power cycle to modem to be sure it isn't locked to the MAC address of whatever client you had connected there initially. Or spoof that MAC address in pfSense.

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