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Resolving Red Screen Issue on pfSense Firewall When Accessing Integrated Management System (IMS)"

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  • V
    velbon
    last edited by Aug 8, 2023, 3:06 PM

    Dear All,
    How can I resolve the issue of a pfSense firewall displaying a red screen when attempting to access the Integrated Management System (IMS)?

    Regards,
    Gerald

    J 1 Reply Last reply Aug 8, 2023, 3:08 PM Reply Quote 0
    • J
      johnpoz LAYER 8 Global Moderator @velbon
      last edited by Aug 8, 2023, 3:08 PM

      @velbon and what does the red screen say, something about a rebind?

      An intelligent man is sometimes forced to be drunk to spend time with his fools
      If you get confused: Listen to the Music Play
      Please don't Chat/PM me for help, unless mod related
      SG-4860 24.11 | Lab VMs 2.8, 24.11

      V 1 Reply Last reply Aug 8, 2023, 3:12 PM Reply Quote 0
      • V
        velbon
        last edited by Aug 8, 2023, 3:10 PM

        Re: Resolving Red Screen Issue on pfSense Firewall When Accessing Integrated Management System (IMS)". It is showing Contact Integrated Management System

        G 1 Reply Last reply Aug 8, 2023, 3:13 PM Reply Quote 0
        • V
          velbon @johnpoz
          last edited by Aug 8, 2023, 3:12 PM

          @johnpoz Please contact the integrated management log for more details

          J 1 Reply Last reply Aug 8, 2023, 3:14 PM Reply Quote 0
          • G
            Gertjan @velbon
            last edited by Aug 8, 2023, 3:13 PM

            @velbon said in Resolving Red Screen Issue on pfSense Firewall When Accessing Integrated Management System (IMS)":

            It is showing Contact Integrated Management System

            Can we see an image ?

            I'm not sure, but something tells me that this text "Contact Integrated Management System" doesn't exist on pfSense.

            No "help me" PM's please. Use the forum, the community will thank you.
            Edit : and where are the logs ??

            1 Reply Last reply Reply Quote 1
            • J
              johnpoz LAYER 8 Global Moderator @velbon
              last edited by Aug 8, 2023, 3:14 PM

              @velbon I am not aware of any IMS part of pfsense.

              An intelligent man is sometimes forced to be drunk to spend time with his fools
              If you get confused: Listen to the Music Play
              Please don't Chat/PM me for help, unless mod related
              SG-4860 24.11 | Lab VMs 2.8, 24.11

              V 1 Reply Last reply Aug 8, 2023, 4:06 PM Reply Quote 0
              • V
                velbon @johnpoz
                last edited by Aug 8, 2023, 4:06 PM

                @johnpoz It is said! NMI detected!! Please contact the integrated management log for more details

                ![IMG_8211.HEIC](Input file contains unsupported image format)

                V 1 Reply Last reply Aug 8, 2023, 4:10 PM Reply Quote 0
                • V
                  velbon @velbon
                  last edited by Aug 8, 2023, 4:10 PM

                  @velbon Pfsense Red Screen.png

                  J 1 Reply Last reply Aug 8, 2023, 4:13 PM Reply Quote 0
                  • J
                    johnpoz LAYER 8 Global Moderator @velbon
                    last edited by johnpoz Aug 8, 2023, 4:14 PM Aug 8, 2023, 4:13 PM

                    @velbon oh that is something to do with the PC.. Is it a DL380? The red screen of death most likely related to some hardware issue..

                    NMI = Non-maskable Interrupt

                    An intelligent man is sometimes forced to be drunk to spend time with his fools
                    If you get confused: Listen to the Music Play
                    Please don't Chat/PM me for help, unless mod related
                    SG-4860 24.11 | Lab VMs 2.8, 24.11

                    V 1 Reply Last reply Aug 8, 2023, 5:05 PM Reply Quote 0
                    • V
                      velbon @johnpoz
                      last edited by Aug 8, 2023, 5:05 PM

                      @johnpoz We did some cleaning of the server and then try to boot again but I am not now having this issue:

                      IMG_8212.png

                      J R 2 Replies Last reply Aug 8, 2023, 5:21 PM Reply Quote 0
                      • J
                        johnpoz LAYER 8 Global Moderator @velbon
                        last edited by Aug 8, 2023, 5:21 PM

                        @velbon if me I would just do a clean install on that - did it ever boot pfsense? What version of pfsense?

                        An intelligent man is sometimes forced to be drunk to spend time with his fools
                        If you get confused: Listen to the Music Play
                        Please don't Chat/PM me for help, unless mod related
                        SG-4860 24.11 | Lab VMs 2.8, 24.11

                        1 Reply Last reply Reply Quote 0
                        • R
                          rcoleman-netgate Netgate @velbon
                          last edited by Aug 8, 2023, 5:46 PM

                          @velbon As we noted for you elsewhere this is a hardware issue, not a pfSense software issue.

                          Ryan
                          Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                          Requesting firmware for your Netgate device? https://go.netgate.com
                          Switching: Mikrotik, Netgear, Extreme
                          Wireless: Aruba, Ubiquiti

                          V 1 Reply Last reply Aug 10, 2023, 12:27 AM Reply Quote 0
                          • R rcoleman-netgate moved this topic from General pfSense Questions on Aug 8, 2023, 5:47 PM
                          • V
                            velbon @rcoleman-netgate
                            last edited by Aug 10, 2023, 12:27 AM

                            @rcoleman-netgate I had to replace the hard drive and perform a fresh OS installation. I can't help but wish I had a backup of the data from the previous drive before discarding it.

                            J 1 Reply Last reply Aug 10, 2023, 2:30 AM Reply Quote 0
                            • J
                              johnpoz LAYER 8 Global Moderator @velbon
                              last edited by Aug 10, 2023, 2:30 AM

                              @velbon the only thing needed from pfsense is the config xml file.. Its very very small - do you not have a copy online with the pfsense ACB..

                              https://docs.netgate.com/pfsense/en/latest/backup/autoconfigbackup.html

                              You should prob set that up going forward.

                              An intelligent man is sometimes forced to be drunk to spend time with his fools
                              If you get confused: Listen to the Music Play
                              Please don't Chat/PM me for help, unless mod related
                              SG-4860 24.11 | Lab VMs 2.8, 24.11

                              1 Reply Last reply Reply Quote 1
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