Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Fresh Install - Unable to Check for Updates

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    13 Posts 5 Posters 1.3k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • S
      sentein
      last edited by

      I am attempting to setup a new fresh router before taking the current router offline. The install seems to go just fine and everything works as expected. Before i make any changes to the configuration i would like to update the OS to pfSense Plus so i know i am on the most current version. I have used my registration code to get Plus on this device and it is recognized through the interface. any time i try to upgrade all i get is "Unable to check for updates". If i use option 13 on the shell it seems to go through and get all the applicable updates but it is still coming across as pfSense CE 2.7. I have went to my current router and opened up a direct connection to the internet to try to get this to update. I have also taken the whole house offline and tossed the new box in trying to get it to check for updates. If i go looking for installable packages the router does not seem to have any issues finding those.

      If anyone wonders what i am using for hardware this is the item i bought off ebay. https://www.ebay.com/itm/394663936266 The only ify part about the hardware is the RealTek ethernet controllers that i can see.

      I am starting to become kinda frustrated with this. I have been at it on and off for almost a week now. Is there something i am doing that is just incorrect? Or does someone have a memstick installer for pfSense Plus that i can bypass this god forsaken bug?

      R 1 Reply Last reply Reply Quote 0
      • R
        rcoleman-netgate Netgate @sentein
        last edited by

        @sentein said in Fresh Install - Unable to Check for Updates:

        any time i try to upgrade all i get is "Unable to check for updates". If i use option 13 on the shell it seems to go through and get all the applicable updates but it is still coming across as pfSense CE 2.7.

        Open a ticket for all upgrade from CE->Plus issues at https://go.netgate.com/

        Ryan
        Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
        Requesting firmware for your Netgate device? https://go.netgate.com
        Switching: Mikrotik, Netgear, Extreme
        Wireless: Aruba, Ubiquiti

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          You were able to set the Plus upgrade repo in System > Update?

          1 Reply Last reply Reply Quote 0
          • S
            sentein
            last edited by sentein

            Yep. I can set the repo to the plus upgrade but no matter the repo it still says unable to check for update.

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              At the command line if you run pfSense-upgrade -d does it offer the upgrade to Plus?

              S 2 Replies Last reply Reply Quote 0
              • S
                sentein @stephenw10
                last edited by

                @stephenw10 There is a line as soon as it starts the update process asking me if i want to upgrade but there is no prompt or delay to let me input anything. I have tried typing in Upgrade while it is installing and checking repos but it does not do anything. Hopefully the people over at Netgate are working on it. I am at work so i cannot try anything until tonight. As far as i know i have given them full access to this box to see if they can figure out what is going on.

                1 Reply Last reply Reply Quote 1
                • S
                  sentein @stephenw10
                  last edited by

                  @stephenw10
                  So it looks like they found the issue. When i get home tonight we will see if it actually upgrades for me. If it does this will be solved.

                  "It appears your installation was defaulting/preferring to use IPv6 for the upgrade and was hitting a snag."

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Yup, I was involved there. Running pkg -d4 update allowed it to complete so there is some problem with the IPv6 routing. We set it to prefer v4 locally and it succeeded.

                    Steve

                    I 1 Reply Last reply Reply Quote 0
                    • I
                      IonutIT @stephenw10
                      last edited by

                      @stephenw10

                      Sorry to steal this thread, but it seems that I'm having a similar type of issue.

                      It seems that suddenly I cannot check for updates or check for package updates from the webUI. I get an error saying "unable to retrieve package information" and "unable to check for updates"

                      Going into CLI and issuing pkg update does work, but take A LOT of time. Like 12-15 minutes to check everything and output that All repositories are up to date.

                      Running pkg -d4 update makes it work at regular speed, finishing in just a few seconds.

                      What's going on with this? My IPv6 setup is fully functional, all my other IPv6 enabled devices run just fine with no evident lag or delay.

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Yes, there is a routing issue at the server side we are working on now. Should be resolved shortly.

                        M 1 Reply Last reply Reply Quote 1
                        • M
                          Mael @stephenw10
                          last edited by

                          @stephenw10 - Please let us know when the routing issue is resolved.

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Should be resolved now. Working fine again from here.

                            I 1 Reply Last reply Reply Quote 0
                            • I
                              IonutIT @stephenw10
                              last edited by

                              @stephenw10

                              Yep, things are back to normal for me as well.

                              1 Reply Last reply Reply Quote 1
                              • First post
                                Last post
                              Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.