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    Netgate 6100 Crash On Interface Change - Not Resolved (IPv6 + PPPoE)

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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      We think we have found the cause here and have a test kernel to confirm it. It is only a test at this point though.

      Are you able to test that? So far we have not been able to replicate this locally.

      RobbieTTR 1 Reply Last reply Reply Quote 1
      • RobbieTTR
        RobbieTT @stephenw10
        last edited by

        @stephenw10 said in Netgate 6100 Crash On Interface Change - Not Resolved (IPv6 + PPPoE):

        Are you able to test that?

        Yes of course. If you tell me how to load it, at what logging verbosity and which log extracts you would like to receive I will test it as soon as the network traffic allows.

        Do you have an overview of the kernel changes?

        ☕️

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by stephenw10

          The changes here are to the interface handling in kernel. So mostly to sys/net/if.c and sys/netinet6/in6.c

          They are a test only at this point and would need streamlining before including upstream. But running this should prove if this is what you're hitting.

          Test Kernel:
          Removed after finding a new bug.

          Move /boot/kernel to a backup:

          mv /boot/kernel /boot/kernel.old2
          

          Upload the tgz to /boot and then extract it there:

          tar -xzf kernel-amd64-inet6-panic.tgz
          

          Then reboot into that. Confirm you're running that after booting:

          [23.05-RELEASE][root@6100-3.stevew.lan]/root: uname -a
          FreeBSD 6100-3.stevew.lan 14.0-CURRENT FreeBSD 14.0-CURRENT inet6_backport-n256104-f5556386d38 pfsense-NODEBUG amd64
          

          I've been running it here no problem but I couldn't hit the issue before hand so have a recovery solution in place! 😉

          If you can test that and it no-longer hits that issue though we can get a long-term solution upstreamed.

          Steve

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            We found a bug in that test code and are working on something new.

            I don't recommend running that yet.

            RobbieTTR 2 Replies Last reply Reply Quote 0
            • RobbieTTR
              RobbieTT @stephenw10
              last edited by

              @stephenw10 said in Netgate 6100 Crash On Interface Change - Not Resolved (IPv6 + PPPoE):

              I don't recommend running that yet.

              Ok, understood. 👍

              ☕️

              1 Reply Last reply Reply Quote 0
              • RobbieTTR
                RobbieTT @stephenw10
                last edited by

                @stephenw10

                Hi Steve,
                Any progress with this issue as I am close to removing the Netgate 6100 from production use?

                The recent changes do not appear to have changed anything of note, albeit the more random reboots no longer produce a crash log. There has not been much encouraging news on the associated redmine tracker either.

                I'm not looking to dispose or return the 6100 when I change to a different vendor so it will be available for testing. I'm hoping to remain with Netgate but I am sure you appreciate that as a UK user the issue with PPPoE / IPv6 cannot be sustained.

                ☕️

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Were you able to test a 23.09 snapshot?

                  Indeed I agree that here in the UK that's combo many, many people are running. Including me.

                  RobbieTTR 1 Reply Last reply Reply Quote 0
                  • RobbieTTR
                    RobbieTT @stephenw10
                    last edited by

                    @stephenw10 said in Netgate 6100 Crash On Interface Change - Not Resolved (IPv6 + PPPoE):

                    Were you able to test a 23.09 snapshot?

                    No I didn't, for a couple of reasons. The first is a general reluctance to run snapshots on a live production network and, secondly, there being no changes listed in v23.09 that suggest a possible fix.

                    A month ago Kristof Provost posted that he was unable to reproduce the fault, which was a concern.

                    That said, if you think a particular snapshot might help or at least add useful data please drop me a link and I will give it a go.

                    ☕️

                    1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Mainly because if you can replicate it in 23.09 then we can can test with that to try and replicate it here. Otherwise we need to keep trying in 23.05.1 and that makes it more difficult because all the development is in 23.09 at the moment. And there's a chance it's already fixed in 23.09. Though I agree there hasn't been anything specific gone in.

                      RobbieTTR 1 Reply Last reply Reply Quote 0
                      • RobbieTTR
                        RobbieTT @stephenw10
                        last edited by

                        @stephenw10

                        Ok, that all makes sense.

                        A bit of a pain to achieve though. It took countless refresh attempts to get beyond this stage, until pfSense 'found' the things it needed:

                         2023-08-31 at 16.31.49.png

                        Still, it eventually 'just worked' and all loaded just fine:

                         2023-08-31 at 16.51.51.png

                        It didn't crash on first interface change, so at least there is that. 🙃

                        ☕️

                        1 Reply Last reply Reply Quote 1
                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Ok, cool. There's a routing issue with v6 at the pkg server our guys are working on. And we know you're using v6! Should be resolved shortly.

                          Let us know if you hit it in 23.09. Thanks 👍

                          RobbieTTR 2 Replies Last reply Reply Quote 0
                          • RobbieTTR
                            RobbieTT @stephenw10
                            last edited by RobbieTT

                            @stephenw10 said in Netgate 6100 Crash On Interface Change - Not Resolved (IPv6 + PPPoE):

                            Let us know if you hit it in 23.09. Thanks 👍

                            Will do.

                            It survived 5 interface changes with no issue, before I ran out of time / actively complained at.

                            ☕️

                            1 Reply Last reply Reply Quote 1
                            • RobbieTTR
                              RobbieTT @stephenw10
                              last edited by

                              @stephenw10

                              The issue persists with the latest dev snapshot. This crash was triggered by taking the WAN interface down & up again:

                              db:1:pfs> bt
                              Tracing pid 2 tid 100041 td 0xfffffe0085272560
                              kdb_enter() at kdb_enter+0x32/frame 0xfffffe00850c5840
                              vpanic() at vpanic+0x163/frame 0xfffffe00850c5970
                              panic() at panic+0x43/frame 0xfffffe00850c59d0
                              trap_fatal() at trap_fatal+0x40c/frame 0xfffffe00850c5a30
                              trap_pfault() at trap_pfault+0x4f/frame 0xfffffe00850c5a90
                              calltrap() at calltrap+0x8/frame 0xfffffe00850c5a90
                              --- trap 0xc, rip = 0xffffffff80f4d9e6, rsp = 0xfffffe00850c5b60, rbp = 0xfffffe00850c5b90 ---
                              in6_selecthlim() at in6_selecthlim+0x96/frame 0xfffffe00850c5b90
                              tcp_default_output() at tcp_default_output+0x1d97/frame 0xfffffe00850c5d70
                              tcp_timer_rexmt() at tcp_timer_rexmt+0x52f/frame 0xfffffe00850c5dd0
                              tcp_timer_enter() at tcp_timer_enter+0x101/frame 0xfffffe00850c5e10
                              softclock_call_cc() at softclock_call_cc+0x134/frame 0xfffffe00850c5ec0
                              softclock_thread() at softclock_thread+0xe9/frame 0xfffffe00850c5ef0
                              fork_exit() at fork_exit+0x7f/frame 0xfffffe00850c5f30
                              fork_trampoline() at fork_trampoline+0xe/frame 0xfffffe00850c5f30
                              --- trap 0, rip = 0, rsp = 0, rbp = 0 ---
                              

                              All hopes of an accidental fix were suddenly dashed...

                              I have full logs, should you need them.

                              ☕️

                              1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Urgh. Ok, thanks. Let me see if ours guys would like to review....

                                RobbieTTR 1 Reply Last reply Reply Quote 0
                                • RobbieTTR
                                  RobbieTT @stephenw10
                                  last edited by

                                  @stephenw10

                                  Today, on 23.09.a.20230921.1219:

                                  db:1:pfs> bt
                                  Tracing pid 2 tid 100041 td 0xfffffe0085274560
                                  kdb_enter() at kdb_enter+0x32/frame 0xfffffe00850f9840
                                  vpanic() at vpanic+0x163/frame 0xfffffe00850f9970
                                  panic() at panic+0x43/frame 0xfffffe00850f99d0
                                  trap_fatal() at trap_fatal+0x40c/frame 0xfffffe00850f9a30
                                  trap_pfault() at trap_pfault+0x4f/frame 0xfffffe00850f9a90
                                  calltrap() at calltrap+0x8/frame 0xfffffe00850f9a90
                                  --- trap 0xc, rip = 0xffffffff80f4e066, rsp = 0xfffffe00850f9b60, rbp = 0xfffffe00850f9b90 ---
                                  in6_selecthlim() at in6_selecthlim+0x96/frame 0xfffffe00850f9b90
                                  tcp_default_output() at tcp_default_output+0x1d97/frame 0xfffffe00850f9d70
                                  tcp_timer_rexmt() at tcp_timer_rexmt+0x52f/frame 0xfffffe00850f9dd0
                                  tcp_timer_enter() at tcp_timer_enter+0x101/frame 0xfffffe00850f9e10
                                  softclock_call_cc() at softclock_call_cc+0x134/frame 0xfffffe00850f9ec0
                                  softclock_thread() at softclock_thread+0xe9/frame 0xfffffe00850f9ef0
                                  fork_exit() at fork_exit+0x7f/frame 0xfffffe00850f9f30
                                  fork_trampoline() at fork_trampoline+0xe/frame 0xfffffe00850f9f30
                                  --- trap 0, rip = 0, rsp = 0, rbp = 0 ---
                                  

                                  Humbug. On to the next one...

                                  ☕️

                                  RobbieTTR 1 Reply Last reply Reply Quote 1
                                  • RobbieTTR
                                    RobbieTT @RobbieTT
                                    last edited by RobbieTT

                                    This seems a little odd too - the QDrops on ipv6:

                                    netstat -Q
                                    Configuration:
                                    Setting                        Current        Limit
                                    Thread count                         4            4
                                    Default queue limit                256        10240
                                    Dispatch policy               deferred          n/a
                                    Threads bound to CPUs         disabled          n/a
                                    
                                    Protocols:
                                    Name   Proto QLimit Policy Dispatch Flags
                                    ip         1   1000    cpu   hybrid   C--
                                    igmp       2    256 source  default   ---
                                    rtsock     3   1024 source  default   ---
                                    arp        4    256 source  default   ---
                                    ether      5    256    cpu   direct   C--
                                    ip6        6    256    cpu   hybrid   C--
                                    ip_direct     9    256    cpu   hybrid   C--
                                    ip6_direct    10    256    cpu   hybrid   C--
                                    
                                    Workstreams:
                                    WSID CPU   Name     Len WMark   Disp'd  HDisp'd   QDrops   Queued  Handled
                                       0   0   ip         0    81        0   351082        0    66515   417597
                                       0   0   igmp       0     0        0        0        0        0        0
                                       0   0   rtsock     0     0        0        0        0        0        0
                                       0   0   arp        0     0        0        0        0        0        0
                                       0   0   ether      0     0  8010840        0        0        0  8010840
                                       0   0   ip6        0   256        0  1923527     1245   320631  2244158
                                       1   1   ip         0    22        0    49489        0   245280   294769
                                       1   1   igmp       0     1        0        0        0        4        4
                                       1   1   rtsock     0     0        0        0        0        0        0
                                       1   1   arp        0     1        0        0        0     1431     1431
                                       1   1   ether      0     0   245520        0        0        0   245520
                                       1   1   ip6        0    36        0   126867      214   617858   744725
                                       2   2   ip         0    52        0    60905        0   246025   306930
                                       2   2   igmp       0     1        0        0        0        4        4
                                       2   2   rtsock     0     5        0        0        0      467      467
                                       2   2   arp        0     1        0        0        0     3968     3968
                                       2   2   ether      0     0   281007        0        0        0   281007
                                       2   2   ip6        0   256        0   140458    65916  5273321  5413779
                                       3   3   ip         0    17        0    52687        0   110755   163442
                                       3   3   igmp       0     0        0        0        0        0        0
                                       3   3   rtsock     0     0        0        0        0        0        0
                                       3   3   arp        0     0        0        0        0        0        0
                                       3   3   ether      0     0   480023        0        0        0   480023
                                       3   3   ip6        0   256        0   389341      428  1224093  1613434
                                    
                                    

                                    The system has only been up a little while and nowhere near saturation - just background traffic really. I would not expect to see any QDrops; IPv4 is fine but IPv6 is ???

                                    ..and from the previous log; all fine but for IPv6 QDrops:

                                    WSID CPU   Name     Len WMark   Disp'd  HDisp'd   QDrops   Queued  Handled
                                       0   0   ip6        0   256        0  6582753     1758   413699  6996452
                                       1   1   ip6        0   256        0   916478    83941  10325643 11242121
                                       2   2   ip6        0   256        0  1177425   140455  19670180 20847605
                                       3   3   ip6        0   256        0  1441443    13413  5797973  7239416
                                    

                                    ☕️

                                    RobbieTTR 1 Reply Last reply Reply Quote 0
                                    • RobbieTTR
                                      RobbieTT @RobbieTT
                                      last edited by RobbieTT

                                      With the news that the fix for this will probably have to wait until 24.03 (ie 6-months away) does anyone have suggestions for a non-pfSense router OS?

                                      I currently run a Netgate 6100 so I will have to run a new OS on different hardware too but I do have a potential mini-server I can use arriving sometime in Oct; so that will give me something to host on. I also intend to keep my toes in the pfSense world whilst I wait this IPv6 / interface issue to be resolved but this is not something I can do when I'm away.

                                      So what is my least-worst option for a router OS that is reliable for high-bandwidth PPPoE WAN and IPv6?

                                      ☕️

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                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Are you able to test a debug image if we generate one to get more info on this?

                                        Despite absolutely hammering the connection I have here I have yet to make it fail. 😞

                                        RobbieTTR 1 Reply Last reply Reply Quote 1
                                        • RobbieTTR
                                          RobbieTT @stephenw10
                                          last edited by

                                          @stephenw10

                                          Hi Steve - of course, happy to do so.

                                          ☕️

                                          1 Reply Last reply Reply Quote 0
                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Ok, great let me see what we can come up with....

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