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    pfSense 2.7.0 stop working now and then

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      More likely the client isn't using the Adguard server. I'm not that familiar with Adguard, I'd check any logging it has to be sure it's actually seeing those failing queries.

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        tomasenskede @stephenw10
        last edited by

        This post is deleted!
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        • T
          tomasenskede @stephenw10
          last edited by

          @stephenw10 said in pfSense 2.7.0 stop working now and then:

          Yes, that will prevent it selecting the LAN gateway as the default if the WAN has a glitch. Which is probably what has been happening.

          However you almost certainly should not have gateway on LAN. You would only have that if you have additional downstream routers with subnets behind them pfSense has to route to.
          The only other time is for the policy modem IPSec workaround.

          Steve

          I still have the issue... I found this in the log

          Sep 11 15:14:30 rc.gateway_alarm 2071 >>> Gateway alarm: WAN_DHCP (Addr:158.174.25.129 Alarm:1 RTT:.102ms RTTsd:.040ms Loss:21%)

          I have to reboot the pfSense to get it working again... any idea and/or solution for this?

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            The WAN stops passing traffic? It never comes back up until you reboot it?

            If it happens again try disconnecting and reconnecting the WAN cable; does that also bring it back?

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              tomasenskede @stephenw10
              last edited by tomasenskede

              @stephenw10

              I haven't attempted it yet, but I'll give it a try next time. This incident occurred after a gap of 9 days since the last occurrence, so it's not happening frequently, but it's still quite frustrating. Today, both my wife and I were in Teams meetings when the WAN connection suddenly went down.

              7da9f3ad-9692-4d74-b57f-b79c1791abe2-image.png
              I see now that I have lots off in-errors... is this the reason? What can explain this?

              My setup looks like this;
              WAN <- 10 Gbit fiber -> SFP (DIGITUS 10 Gigabit mediaconverter) RJ45 <- 2.5 Gbit Ethernet -> RJ45 (pfSense Hunsin RS34g-J4125 FNR-RS34) RJ45 <- 1 Gbps Ethernet -> LAN

              I replaced the cat6 cable for the "2.5 Gbit Ethernet" link inbetween the media converter and the pfsense-box... but I still gets error;
              4a5cb099-b765-44f7-95f0-64966c915064-image.png

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Seeing errors like that is not necessarily an issue. It depends what sort of errors those are. There is probably more detail in the MAC stats. And the actual percentage of error packets is low.

                However seeing collisions is odd. You should never see collisions on a switched segment.

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                  tomasenskede @stephenw10
                  last edited by

                  @stephenw10 said in pfSense 2.7.0 stop working now and then:

                  Seeing errors like that is not necessarily an issue. It depends what sort of errors those are. There is probably more detail in the MAC stats. And the actual percentage of error packets is low.

                  However seeing collisions is odd. You should never see collisions on a switched segment.

                  What is the underlying reason for collisions? I only have two devices, the fiber/Ethernet converter and the pfSense. Is it possible that the media converter is causing the collisions, or could the issue originate from the ISP's end?

                  Tomas

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    As far as I know media converters like that are only media converters. They have no switching. So the segment over which collisions might occur is between the pfSense NIC and whatever is at the remote end of the fibre. It may not be a problem. It's still unexpected though.

                    Can you swap the WAN to a different NIC in pfSense?

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                    • T
                      tomasenskede @stephenw10
                      last edited by tomasenskede

                      @stephenw10 said in pfSense 2.7.0 stop working now and then:

                      As far as I know media converters like that are only media converters. They have no switching. So the segment over which collisions might occur is between the pfSense NIC and whatever is at the remote end of the fibre. It may not be a problem. It's still unexpected though.

                      Can you swap the WAN to a different NIC in pfSense?

                      Certainly, but in that case, I'll receive a new MAC address that will require updating with the ISP... but I'm willing to give it a try if it's worth it.

                      1c6b120b-5748-40a1-8ff0-0940c4fe5861-image.png

                      Should I use a crossover cable between the media converter and the NIC of the pfSense? Currently, I am using a Cat 6 patch cable.

                      My converter converts 10 Gbps SFP to 2.5 Gbps Ethernet… can the lower speed of the inbound traffic cause the collision we see?

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        You shouldn't need a cross-over cable. It shouldn't matter. Anything using 1G Ethernet or higher should be auto-MDI/X. If it did require it it would be failing completely.

                        Is the media-converter actually linked at 10G on the fiber side? If it has to buffer the traffic between 10G and 2.5G it could be causing problems.

                        You can spoof the MAC address on the WAN interface to match whatever the ISP has registered. I would definitely try swapping the WAN NICs though, however you achieve that.

                        The actual amount of errors and collisions shown is pretty small. I wouldn't expect that alone to cause the WAN to stop passing traffic entirely.

                        Steve

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                          tomasenskede @stephenw10
                          last edited by

                          @stephenw10

                          17c6aa26-f82a-4589-b0e1-4721c80b2e5b-image.png

                          Only on incoming data:
                          Collision: 0,5%
                          Errors: 0,45%

                          outgoing data is without error/collision...

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Is igc0 the same NIC?

                            You can looks at the type of errors those are in the sysctl macstats: sysctl dev.igc.0

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                              tomasenskede @stephenw10
                              last edited by

                              @stephenw10
                              pfSense - Netgate Device ID: febe9d4d7e04acf75053

                              *** Welcome to pfSense 2.7.0-RELEASE (amd64) on pfSense ***

                              WAN (wan) -> igc0 -> v4/DHCP4: 158.174.25.147/26
                              LAN (lan) -> igc1 -> v4: 192.168.1.1/24

                              1. Logout (SSH only) 9) pfTop
                              2. Assign Interfaces 10) Filter Logs
                              3. Set interface(s) IP address 11) Restart webConfigurator
                              4. Reset webConfigurator password 12) PHP shell + pfSense tools
                              5. Reset to factory defaults 13) Update from console
                              6. Reboot system 14) Disable Secure Shell (sshd)
                              7. Halt system 15) Restore recent configuration
                              8. Ping host 16) Restart PHP-FPM
                              9. Shell

                              Enter an option: 8

                              [2.7.0-RELEASE][admin@pfSense.dmz.se]/root: sysctl dev.igc.0
                              dev.igc.0.wake: 0
                              dev.igc.0.interrupts.rx_desc_min_thresh: 0
                              dev.igc.0.interrupts.asserts: 7607622
                              dev.igc.0.mac_stats.tso_txd: 0
                              dev.igc.0.mac_stats.tx_frames_1024_1522: 2502085
                              dev.igc.0.mac_stats.tx_frames_512_1023: 554961
                              dev.igc.0.mac_stats.tx_frames_256_511: 467355
                              dev.igc.0.mac_stats.tx_frames_128_255: 505314
                              dev.igc.0.mac_stats.tx_frames_65_127: 1137035
                              dev.igc.0.mac_stats.tx_frames_64: 941462
                              dev.igc.0.mac_stats.mcast_pkts_txd: 4
                              dev.igc.0.mac_stats.bcast_pkts_txd: 6
                              dev.igc.0.mac_stats.good_pkts_txd: 6108212
                              dev.igc.0.mac_stats.total_pkts_txd: 6108212
                              dev.igc.0.mac_stats.good_octets_txd: 4432696875
                              dev.igc.0.mac_stats.good_octets_recvd: 11661212584
                              dev.igc.0.mac_stats.rx_frames_1024_1522: 7380592
                              dev.igc.0.mac_stats.rx_frames_512_1023: 755436
                              dev.igc.0.mac_stats.rx_frames_256_511: 577979
                              dev.igc.0.mac_stats.rx_frames_128_255: 473883
                              dev.igc.0.mac_stats.rx_frames_65_127: 762285
                              dev.igc.0.mac_stats.rx_frames_64: 802790
                              dev.igc.0.mac_stats.mcast_pkts_recvd: 11816
                              dev.igc.0.mac_stats.bcast_pkts_recvd: 285482
                              dev.igc.0.mac_stats.good_pkts_recvd: 10752965
                              dev.igc.0.mac_stats.total_pkts_recvd: 11196512
                              dev.igc.0.mac_stats.xoff_txd: 0
                              dev.igc.0.mac_stats.xoff_recvd: 0
                              dev.igc.0.mac_stats.xon_txd: 0
                              dev.igc.0.mac_stats.xon_recvd: 0
                              dev.igc.0.mac_stats.alignment_errs: 0
                              dev.igc.0.mac_stats.crc_errs: 52083
                              dev.igc.0.mac_stats.recv_errs: 0
                              dev.igc.0.mac_stats.recv_jabber: 175
                              dev.igc.0.mac_stats.recv_oversize: 0
                              dev.igc.0.mac_stats.recv_fragmented: 418
                              dev.igc.0.mac_stats.recv_undersize: 0
                              dev.igc.0.mac_stats.recv_no_buff: 0
                              dev.igc.0.mac_stats.missed_packets: 0
                              dev.igc.0.mac_stats.defer_count: 0
                              dev.igc.0.mac_stats.sequence_errors: 0
                              dev.igc.0.mac_stats.symbol_errors: 0
                              dev.igc.0.mac_stats.collision_count: 52676
                              dev.igc.0.mac_stats.late_coll: 0
                              dev.igc.0.mac_stats.multiple_coll: 0
                              dev.igc.0.mac_stats.single_coll: 0
                              dev.igc.0.mac_stats.excess_coll: 0
                              dev.igc.0.queue_rx_3.rx_irq: 0
                              dev.igc.0.queue_rx_3.rxd_tail: 147
                              dev.igc.0.queue_rx_3.rxd_head: 148
                              dev.igc.0.queue_rx_2.rx_irq: 0
                              dev.igc.0.queue_rx_2.rxd_tail: 47
                              dev.igc.0.queue_rx_2.rxd_head: 48
                              dev.igc.0.queue_rx_1.rx_irq: 0
                              dev.igc.0.queue_rx_1.rxd_tail: 380
                              dev.igc.0.queue_rx_1.rxd_head: 381
                              dev.igc.0.queue_rx_0.rx_irq: 0
                              dev.igc.0.queue_rx_0.rxd_tail: 388
                              dev.igc.0.queue_rx_0.rxd_head: 389
                              dev.igc.0.queue_tx_3.tx_irq: 0
                              dev.igc.0.queue_tx_3.txd_tail: 319
                              dev.igc.0.queue_tx_3.txd_head: 319
                              dev.igc.0.queue_tx_2.tx_irq: 0
                              dev.igc.0.queue_tx_2.txd_tail: 206
                              dev.igc.0.queue_tx_2.txd_head: 206
                              dev.igc.0.queue_tx_1.tx_irq: 0
                              dev.igc.0.queue_tx_1.txd_tail: 192
                              dev.igc.0.queue_tx_1.txd_head: 192
                              dev.igc.0.queue_tx_0.tx_irq: 0
                              dev.igc.0.queue_tx_0.txd_tail: 731
                              dev.igc.0.queue_tx_0.txd_head: 731
                              dev.igc.0.fc_low_water: 32752
                              dev.igc.0.fc_high_water: 32768
                              dev.igc.0.rx_control: 71335938
                              dev.igc.0.device_control: 1075578433
                              dev.igc.0.watchdog_timeouts: 0
                              dev.igc.0.rx_overruns: 0
                              dev.igc.0.link_irq: 2
                              dev.igc.0.dropped: 0
                              dev.igc.0.eee_control: 1
                              dev.igc.0.itr: 488
                              dev.igc.0.tx_abs_int_delay: 66
                              dev.igc.0.rx_abs_int_delay: 66
                              dev.igc.0.tx_int_delay: 66
                              dev.igc.0.rx_int_delay: 0
                              dev.igc.0.rs_dump: 0
                              dev.igc.0.reg_dump: General Registers
                              CTRL 401c0641
                              STATUS 40780683
                              CTRL_EXIT 10000040

                              Interrupt Registers
                              ICR 00000000

                              RX Registers
                              RCTL 04408002
                              RDLEN 00004000
                              RDH 00000185
                              RDT 00000184
                              RXDCTL 02040808
                              RDBAL 058d8000
                              RDBAH 00000000

                              TX Registers
                              TCTL a503f0fa
                              TDBAL 0589a000
                              TDBAH 00000000
                              TDLEN 00004000
                              TDH 000002db
                              TDT 000002db
                              TXDCTL 0201011f
                              TDFH 00000000
                              TDFT 00000000
                              TDFHS 00000000
                              TDFPC 00000000

                              dev.igc.0.fc: 3
                              dev.igc.0.debug: -1
                              dev.igc.0.nvm: -1
                              dev.igc.0.iflib.rxq3.rxq_fl0.buf_size: 2048
                              dev.igc.0.iflib.rxq3.rxq_fl0.credits: 1023
                              dev.igc.0.iflib.rxq3.rxq_fl0.cidx: 148
                              dev.igc.0.iflib.rxq3.rxq_fl0.pidx: 147
                              dev.igc.0.iflib.rxq3.cpu: 3
                              dev.igc.0.iflib.rxq2.rxq_fl0.buf_size: 2048
                              dev.igc.0.iflib.rxq2.rxq_fl0.credits: 1023
                              dev.igc.0.iflib.rxq2.rxq_fl0.cidx: 48
                              dev.igc.0.iflib.rxq2.rxq_fl0.pidx: 47
                              dev.igc.0.iflib.rxq2.cpu: 2
                              dev.igc.0.iflib.rxq1.rxq_fl0.buf_size: 2048
                              dev.igc.0.iflib.rxq1.rxq_fl0.credits: 1023
                              dev.igc.0.iflib.rxq1.rxq_fl0.cidx: 381
                              dev.igc.0.iflib.rxq1.rxq_fl0.pidx: 380
                              dev.igc.0.iflib.rxq1.cpu: 1
                              dev.igc.0.iflib.rxq0.rxq_fl0.buf_size: 2048
                              dev.igc.0.iflib.rxq0.rxq_fl0.credits: 1023
                              dev.igc.0.iflib.rxq0.rxq_fl0.cidx: 389
                              dev.igc.0.iflib.rxq0.rxq_fl0.pidx: 388
                              dev.igc.0.iflib.rxq0.cpu: 0
                              dev.igc.0.iflib.txq3.r_abdications: 0
                              dev.igc.0.iflib.txq3.r_restarts: 0
                              dev.igc.0.iflib.txq3.r_stalls: 0
                              dev.igc.0.iflib.txq3.r_starts: 1379149
                              dev.igc.0.iflib.txq3.r_drops: 0
                              dev.igc.0.iflib.txq3.r_enqueues: 1379206
                              dev.igc.0.iflib.txq3.ring_state: pidx_head: 0902 pidx_tail: 0902 cidx: 0902 state: IDLE
                              dev.igc.0.iflib.txq3.txq_cleaned: 1387798
                              dev.igc.0.iflib.txq3.txq_processed: 1387838
                              dev.igc.0.iflib.txq3.txq_in_use: 41
                              dev.igc.0.iflib.txq3.txq_cidx_processed: 318
                              dev.igc.0.iflib.txq3.txq_cidx: 278
                              dev.igc.0.iflib.txq3.txq_pidx: 319
                              dev.igc.0.iflib.txq3.no_tx_dma_setup: 0
                              dev.igc.0.iflib.txq3.txd_encap_efbig: 0
                              dev.igc.0.iflib.txq3.tx_map_failed: 0
                              dev.igc.0.iflib.txq3.no_desc_avail: 0
                              dev.igc.0.iflib.txq3.mbuf_defrag_failed: 0
                              dev.igc.0.iflib.txq3.m_pullups: 0
                              dev.igc.0.iflib.txq3.mbuf_defrag: 0
                              dev.igc.0.iflib.txq3.cpu: 3
                              dev.igc.0.iflib.txq2.r_abdications: 0
                              dev.igc.0.iflib.txq2.r_restarts: 0
                              dev.igc.0.iflib.txq2.r_stalls: 0
                              dev.igc.0.iflib.txq2.r_starts: 1369418
                              dev.igc.0.iflib.txq2.r_drops: 0
                              dev.igc.0.iflib.txq2.r_enqueues: 1370001
                              dev.igc.0.iflib.txq2.ring_state: pidx_head: 1937 pidx_tail: 1937 cidx: 1937 state: IDLE
                              dev.igc.0.iflib.txq2.txq_cleaned: 1378468
                              dev.igc.0.iflib.txq2.txq_processed: 1378508
                              dev.igc.0.iflib.txq2.txq_in_use: 42
                              dev.igc.0.iflib.txq2.txq_cidx_processed: 204
                              dev.igc.0.iflib.txq2.txq_cidx: 164
                              dev.igc.0.iflib.txq2.txq_pidx: 206
                              dev.igc.0.iflib.txq2.no_tx_dma_setup: 0
                              dev.igc.0.iflib.txq2.txd_encap_efbig: 0
                              dev.igc.0.iflib.txq2.tx_map_failed: 0
                              dev.igc.0.iflib.txq2.no_desc_avail: 0
                              dev.igc.0.iflib.txq2.mbuf_defrag_failed: 0
                              dev.igc.0.iflib.txq2.m_pullups: 0
                              dev.igc.0.iflib.txq2.mbuf_defrag: 0
                              dev.igc.0.iflib.txq2.cpu: 2
                              dev.igc.0.iflib.txq1.r_abdications: 0
                              dev.igc.0.iflib.txq1.r_restarts: 0
                              dev.igc.0.iflib.txq1.r_stalls: 0
                              dev.igc.0.iflib.txq1.r_starts: 1982043
                              dev.igc.0.iflib.txq1.r_drops: 0
                              dev.igc.0.iflib.txq1.r_enqueues: 1983280
                              dev.igc.0.iflib.txq1.ring_state: pidx_head: 0816 pidx_tail: 0816 cidx: 0816 state: IDLE
                              dev.igc.0.iflib.txq1.txq_cleaned: 1989783
                              dev.igc.0.iflib.txq1.txq_processed: 1989823
                              dev.igc.0.iflib.txq1.txq_in_use: 41
                              dev.igc.0.iflib.txq1.txq_cidx_processed: 191
                              dev.igc.0.iflib.txq1.txq_cidx: 151
                              dev.igc.0.iflib.txq1.txq_pidx: 192
                              dev.igc.0.iflib.txq1.no_tx_dma_setup: 0
                              dev.igc.0.iflib.txq1.txd_encap_efbig: 0
                              dev.igc.0.iflib.txq1.tx_map_failed: 0
                              dev.igc.0.iflib.txq1.no_desc_avail: 0
                              dev.igc.0.iflib.txq1.mbuf_defrag_failed: 0
                              dev.igc.0.iflib.txq1.m_pullups: 0
                              dev.igc.0.iflib.txq1.mbuf_defrag: 0
                              dev.igc.0.iflib.txq1.cpu: 1
                              dev.igc.0.iflib.txq0.r_abdications: 0
                              dev.igc.0.iflib.txq0.r_restarts: 0
                              dev.igc.0.iflib.txq0.r_stalls: 0
                              dev.igc.0.iflib.txq0.r_starts: 1377367
                              dev.igc.0.iflib.txq0.r_drops: 0
                              dev.igc.0.iflib.txq0.r_enqueues: 1377615
                              dev.igc.0.iflib.txq0.ring_state: pidx_head: 1359 pidx_tail: 1359 cidx: 1359 state: IDLE
                              dev.igc.0.iflib.txq0.txq_cleaned: 1387186
                              dev.igc.0.iflib.txq0.txq_processed: 1387226
                              dev.igc.0.iflib.txq0.txq_in_use: 41
                              dev.igc.0.iflib.txq0.txq_cidx_processed: 730
                              dev.igc.0.iflib.txq0.txq_cidx: 690
                              dev.igc.0.iflib.txq0.txq_pidx: 731
                              dev.igc.0.iflib.txq0.no_tx_dma_setup: 0
                              dev.igc.0.iflib.txq0.txd_encap_efbig: 0
                              dev.igc.0.iflib.txq0.tx_map_failed: 0
                              dev.igc.0.iflib.txq0.no_desc_avail: 0
                              dev.igc.0.iflib.txq0.mbuf_defrag_failed: 0
                              dev.igc.0.iflib.txq0.m_pullups: 0
                              dev.igc.0.iflib.txq0.mbuf_defrag: 0
                              dev.igc.0.iflib.txq0.cpu: 0
                              dev.igc.0.iflib.override_nrxds: 0
                              dev.igc.0.iflib.override_ntxds: 0
                              dev.igc.0.iflib.use_logical_cores: 0
                              dev.igc.0.iflib.separate_txrx: 0
                              dev.igc.0.iflib.core_offset: 0
                              dev.igc.0.iflib.tx_abdicate: 0
                              dev.igc.0.iflib.rx_budget: 0
                              dev.igc.0.iflib.disable_msix: 0
                              dev.igc.0.iflib.override_qs_enable: 0
                              dev.igc.0.iflib.override_nrxqs: 0
                              dev.igc.0.iflib.override_ntxqs: 0
                              dev.igc.0.iflib.driver_version: 1
                              dev.igc.0.%parent: pci1
                              dev.igc.0.%pnpinfo: vendor=0x8086 device=0x15f3 subvendor=0x8086 subdevice=0x0000 class=0x020000
                              dev.igc.0.%location: slot=0 function=0 dbsf=pci0:1:0:0 handle=_SB_.PCI0.RP03.PXSX
                              dev.igc.0.%driver: igc
                              dev.igc.0.%desc: Intel(R) Ethernet Controller I225-V
                              [2.7.0-RELEASE][admin@pfSense.dmz.se]/root:

                              1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                So it looks like CRC errors:

                                dev.igc.0.mac_stats.crc_errs: 52083
                                dev.igc.0.mac_stats.recv_errs: 0
                                dev.igc.0.mac_stats.recv_jabber: 175
                                dev.igc.0.mac_stats.recv_oversize: 0
                                dev.igc.0.mac_stats.recv_fragmented: 418
                                dev.igc.0.mac_stats.recv_undersize: 0
                                dev.igc.0.mac_stats.recv_no_buff: 0
                                dev.igc.0.mac_stats.missed_packets: 0
                                dev.igc.0.mac_stats.defer_count: 0
                                dev.igc.0.mac_stats.sequence_errors: 0
                                dev.igc.0.mac_stats.symbol_errors: 0
                                dev.igc.0.mac_stats.collision_count: 52676
                                

                                Try disabling checksum hardware offloading in System > Advanced > Networking. You will need to reboot to apply that.

                                T 1 Reply Last reply Reply Quote 0
                                • T
                                  tomasenskede @stephenw10
                                  last edited by

                                  @stephenw10

                                  31281546-504b-4974-a40c-713baf6964a4-image.png

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                                    tomasenskede @tomasenskede
                                    last edited by tomasenskede

                                    @tomasenskede

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                                    Looks promising!

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                                    no...

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                                    still errors and collisions... should I enable h/w CRC again?

                                    My current settings;
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                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Since it made no difference it likely doesn't matter. I would try swapping the NICs next. If it follows that then it's probably real incoming errors. I'd probably look at swapping out the media converter in that case though that might not be practical.

                                      However I still don't think those errors/collisions would cause the traffic to stop entirely. At most those are symptoms of some other failure.

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                                        tomasenskede @stephenw10
                                        last edited by tomasenskede

                                        @stephenw10 said in pfSense 2.7.0 stop working now and then:

                                        Since it made no difference it likely doesn't matter. I would try swapping the NICs next. If it follows that then it's probably real incoming errors. I'd probably look at swapping out the media converter in that case though that might not be practical.

                                        However I still don't think those errors/collisions would cause the traffic to stop entirely. At most those are symptoms of some other failure.

                                        I have contacted Digitus and asked them about issue, let see if they have to say about it.

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                                          tomasenskede
                                          last edited by

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                                          Now I have a 2.5 Gbps switch on the LAN side, and there are no errors reported on that side. Therefore, the issue must be on the WAN side, and it appears to be related to the Digitus media converter, the only device connected in that segment. :(

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                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Looks like you're still using the same NIC for the WAN though. I would try swapping the NIC assignments to be sure it's not a bad NIC.

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