NUT with Riello Sentinel Pro 2200 USB connection cant make it work

Unoptanio · Nov 9, 2023, 4:13 PM

Problem solved but there is still work to do for the pfsense team.

follow the solution on:

https://github.com/networkupstools/nut/issues/2159

https://github.com/networkupstools/nut/wiki/NUT-on-pfSense

Wow

dennypage · Nov 9, 2023, 4:35 PM

@Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

Problem solved but there is still work to do for the pfsense team.

follow the solution on:

https://github.com/networkupstools/nut/issues/2159

This is the quirk issue I mentioned in the prior post. It is actually not pfSense, but upstream FreeBSD that manages the default quirks.

You will have to develop and test a quirk. It cannot be done without possession of the physical UPS. After you have developed the quirk, we can file a ticket with upstream to request that it added to FreeBSD.

Unoptanio · Nov 9, 2023, 5:49 PM

@dennypage

you could involve Riello technical support because I believe the problem is with all Riello UPS models.
Once the quirk has been developed on a specific Riello UPS model, does it then work with all Riello models? or should a quirk be developed for each model?

dennypage · Nov 9, 2023, 7:09 PM

@Unoptanio Depends upon the manufacturer. For most, I think it is for a series of UPSs. APC for instance has only had 3 of them.

See this post for detailed information.

ha11oga11o · Nov 10, 2023, 9:35 AM

Hello all,

i can confirm that like this works on mine side too with rather old SEP2200. All it needed is extra argument user = root.

So, NUT package needs some tweaking not to work at root privileges i guess?

At least we manage to connect UPS to device. many thnx! Finally some progress on this subject.

Cheers!

ha11oga11o · Nov 10, 2023, 9:52 AM

@ha11oga11o said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

Hello all,

i can confirm that like this works on mine side too with rather old SEP2200. All it needed is extra argument user = root.

So, NUT package needs some tweaking not to work at root privileges i guess?

At least we manage to connect UPS to device. many thnx! Finally some progress on this subject.

Cheers!

yeah, that was short live; I got initial data, an next refresh interval it says UPS need attention.

Nov 10 10:39:58 	upsmon 	20183 	Communications with UPS RielloSEP2200 established
Nov 10 10:39:58 	upsd 	33371 	User local-monitor@127.0.0.1 logged into UPS [RielloSEP2200]
Nov 10 10:39:55 	upsd 	33371 	Connected to UPS [RielloSEP2200]: riello_usb-RielloSEP2200
Nov 10 10:39:55 	riello_usb 	33500 	Startup successful
Nov 10 10:39:54 	upsd 	33371 	Startup successful
Nov 10 10:39:54 	upsd 	32400 	Can't connect to UPS [RielloSEP2200] (riello_usb-RielloSEP2200): No such file or directory
Nov 10 10:39:54 	upsd 	32400 	listening on 127.0.0.1 port 3493
Nov 10 10:39:54 	upsd 	32400 	listening on ::1 port 3493
Nov 10 10:39:53 	upsmon 	20183 	Communications with UPS RielloSEP2200 lost
Nov 10 10:39:53 	upsmon 	20183 	UPS [RielloSEP2200]: connect failed: Connection failure: Connection refused
Nov 10 10:39:53 	upsmon 	19414 	Startup successful
Nov 10 10:39:53 	php-fpm 	50287 	/nut_settings.php: Starting service nut
Nov 10 10:39:53 	riello_usb 	58720 	Signal 15: exiting
Nov 10 10:39:53 	upsd 	28635 	Signal 15: exiting
Nov 10 10:39:53 	upsd 	28635 	mainloop: Interrupted system call
Nov 10 10:39:53 	upsd 	28635 	User local-monitor@127.0.0.1 logged out from UPS [RielloSEP2200]
Nov 10 10:39:53 	upsmon 	27914 	Signal 15: exiting
Nov 10 10:39:53 	php-fpm 	50287 	/nut_settings.php: Stopping service nut
Nov 10 10:39:53 	check_reload_status 	484 	Syncing firewall
Nov 10 10:39:53 	php-fpm 	50287 	/nut_settings.php: Configuration Change: admin@192.168.1.210 (Local Database): Updated UPS settings
Nov 10 10:37:41 	upsmon 	27914 	Communications with UPS RielloSEP2200 established
Nov 10 10:37:40 	upsd 	28635 	Connected to UPS [RielloSEP2200]: riello_usb-RielloSEP2200
Nov 10 10:37:38 	riello_usb 	58720 	Startup successful
Nov 10 10:37:36 	upsmon 	27914 	UPS RielloSEP2200 is unavailable
Nov 10 10:37:36 	upsmon 	27914 	Poll UPS [RielloSEP2200] failed - Driver not connected
Nov 10 10:37:36 	upsd 	28635 	User local-monitor@127.0.0.1 logged into UPS [RielloSEP2200]
Nov 10 10:37:32 	upsd 	28635 	Startup successful
Nov 10 10:37:32 	upsd 	28603 	Can't connect to UPS [RielloSEP2200] (riello_usb-RielloSEP2200): Connection refused
Nov 10 10:37:32 	upsd 	28603 	listening on 127.0.0.1 port 3493
Nov 10 10:37:32 	upsd 	28603 	listening on ::1 port 3493
Nov 10 10:37:30 	upsmon 	27914 	Communications with UPS RielloSEP2200 lost
Nov 10 10:37:30 	upsmon 	27914 	UPS [RielloSEP2200]: connect failed: Connection failure: Connection refused
Nov 10 10:37:30 	upsmon 	27623 	Startup successful
Nov 10 10:37:30 	php-fpm 	50287 	/nut_settings.php: Starting service nut
Nov 10 10:37:30 	upsd 	13922 	Signal 15: exiting
Nov 10 10:37:30 	upsd 	13922 	mainloop: Interrupted system call
Nov 10 10:37:30 	upsd 	13922 	User local-monitor@127.0.0.1 logged out from UPS [RielloSEP2200]
Nov 10 10:37:30 	upsmon 	13197 	Signal 15: exiting
Nov 10 10:37:30 	php-fpm 	50287 	/nut_settings.php: Stopping service nut
Nov 10 10:37:30 	check_reload_status 	484 	Syncing firewall
Nov 10 10:37:30 	php-fpm 	50287 	/nut_settings.php: Configuration Change: admin@192.168.1.210 (Local Database): Updated UPS settings
Nov 10 10:37:01 	check_reload_status 	484 	Syncing firewall
Nov 10 10:37:01 	php-fpm 	97711 	/index.php: Configuration Change: admin@192.168.1.210 (Local Database): Widget configuration has been changed. (User admin)
Nov 10 10:37:00 	sshguard 	28889 	Now monitoring attacks.
Nov 10 10:37:00 	sshguard 	91620 	Exiting on signal.
Nov 10 10:36:48 	check_reload_status 	484 	Syncing firewall
Nov 10 10:36:48 	php-fpm 	83476 	/index.php: Configuration Change: admin@192.168.1.210 (Local Database): Widget configuration has been changed. (User admin)
Nov 10 10:32:58 	upsmon 	13197 	Communications with UPS RielloSEP2200 established
Nov 10 10:32:58 	upsd 	13922 	User local-monitor@127.0.0.1 logged into UPS [RielloSEP2200]
Nov 10 10:32:56 	upsd 	13922 	Connected to UPS [RielloSEP2200]: riello_usb-RielloSEP2200
Nov 10 10:32:56 	riello_usb 	13928 	Startup successful
Nov 10 10:32:54 	upsd 	13922 	Startup successful
Nov 10 10:32:54 	upsd 	13777 	Can't connect to UPS [RielloSEP2200] (riello_usb-RielloSEP2200): No such file or directory
Nov 10 10:32:54 	upsd 	13777 	listening on 127.0.0.1 port 3493
Nov 10 10:32:54 	kernel 		uhid0: detached
Nov 10 10:32:54 	kernel 		uhid0: at uhub3, port 1, addr 3 (disconnected)
Nov 10 10:32:54 	upsd 	13777 	listening on ::1 port 3493
Nov 10 10:32:53 	upsmon 	13197 	Communications with UPS RielloSEP2200 lost
Nov 10 10:32:53 	upsmon 	13197 	UPS [RielloSEP2200]: connect failed: Connection failure: Connection refused
Nov 10 10:32:53 	upsmon 	12733 	Startup successful
Nov 10 10:32:53 	php-fpm 	86594 	/nut_settings.php: Starting service nut
Nov 10 10:32:53 	check_reload_status 	484 	Syncing firewall

It looks, for me, did it once and stopped. This log is since NUT is actually started. And its filling it constantly. But it looks that reading data because i see load changes.

I have multiple USB units and all of them acting totally same.

Anyone have any thoughts about this?

It looks it works, but that error bugs me. Is it conflicting maybe, dropping connection,... ?

Thanks in advance.

ha11oga11o · Nov 10, 2023, 9:55 AM

This is what im getting with debug mode 6:

Nov 10 10:54:00 	sshguard 	35724 	Now monitoring attacks.
Nov 10 10:54:00 	sshguard 	19247 	Exiting on signal.
Nov 10 10:51:29 	upsmon 	18266 	Communications with UPS RielloSEP2200 established
Nov 10 10:51:29 	upsd 	21661 	User local-monitor@127.0.0.1 logged into UPS [RielloSEP2200]
Nov 10 10:51:27 	upsd 	21661 	Connected to UPS [RielloSEP2200]: riello_usb-RielloSEP2200
Nov 10 10:51:27 	riello_usb 	27207 	Startup successful
Nov 10 10:51:25 	upsd 	21661 	Startup successful
Nov 10 10:51:25 	upsd 	21547 	Can't connect to UPS [RielloSEP2200] (riello_usb-RielloSEP2200): No such file or directory
Nov 10 10:51:25 	upsd 	21547 	listening on 127.0.0.1 port 3493
Nov 10 10:51:25 	upsd 	21547 	listening on ::1 port 3493
Nov 10 10:51:24 	upsmon 	18266 	Communications with UPS RielloSEP2200 lost
Nov 10 10:51:24 	upsmon 	18266 	UPS [RielloSEP2200]: connect failed: Connection failure: Connection refused
Nov 10 10:51:24 	upsmon 	17701 	Startup successful
Nov 10 10:51:24 	php-fpm 	50287 	/nut_settings.php: Starting service nut
Nov 10 10:51:24 	riello_usb 	33500 	Signal 15: exiting
Nov 10 10:51:24 	upsd 	33371 	Signal 15: exiting
Nov 10 10:51:24 	upsd 	33371 	mainloop: Interrupted system call
Nov 10 10:51:24 	upsd 	33371 	User local-monitor@127.0.0.1 logged out from UPS [RielloSEP2200]
Nov 10 10:51:24 	upsmon 	20183 	Signal 15: exiting
Nov 10 10:51:24 	php-fpm 	50287 	/nut_settings.php: Stopping service nut
Nov 10 10:51:24 	check_reload_status 	484 	Syncing firewall

ha11oga11o · Nov 10, 2023, 11:29 AM

Sorry guys for spamming subject, but im trying to troubleshoot issue. I noticed that driver sees my ups in

Summary status: On line, Bypass, Charging

Is it possible that driver sees it as some sort of error because its in bypass mode and notifies about it?

And its not spamming disconnect in log anymore. But notice stays. Refreshing fine too. Actually it works, but notice is there and i dont dare to turn on mail notification in case of spamming error.

If more data is needed i will provide.

Thanks

Unoptanio · Nov 10, 2023, 1:11 PM

@ha11oga11o

hi,

i have generated a Quirk for Riello VST1100

https://forum.netgate.com/topic/183961/nut-package-2-8-1-and-above/15?_=1699613439488

I also own UPS Riello Sentinel Pro 2200 and Riello Sentinel Dual SDU 6Kw.

As soon as I have time I'll check if the quirk also applies to this other UPS or if it has a different one

Unoptanio · Nov 10, 2023, 3:15 PM

@Unoptanio

test in progress

I disconnected the USB cable from the Riello VST 1100 UPS and connected it to the USB port of the Riello Sentinel Pro 2200. On pfsense everything works in the UPS panel

Quirk for Riello VST1100 also works on Riello Sentinel Pro 2200

What parameter configuration do you recommend setting in the other text boxes?

ha11oga11o · Nov 10, 2023, 5:57 PM

@Unoptanio

Did you encounter issue as i did? That it works actually but print error like on pictures above? And actually i dont have anything NUT related in logs anymore. It works, but error persist.

Any chance to get that upsmon.conf line txt formatted for copy paste? Please:)

Cheers!

Unoptanio · Nov 10, 2023, 7:21 PM

@ha11oga11o
My system
pfsense 2.7.0
nut 2.8.0_2

do we have different versions of pfsense and nut?
Try another USB cable that isn't too long

dennypage · Nov 10, 2023, 7:26 PM

@Unoptanio You should remove all the NOTIFYFLAG lines from the Additional configuration lines for upsmon.conf. Notification flags are automatically handled with Enable notifications. If you look in the actual generated configuration files, you will see that they are duplicates.

Unoptanio · Nov 10, 2023, 7:27 PM

@dennypage
OK

dennypage · Nov 10, 2023, 7:32 PM

@ha11oga11o The error you are showing above indicates that you are missing a quirk. See my post "Notes on USB quirks" and @Unoptanio's post "for my RIELLO model Vision VST1100" in the NUT Support thread.

Unoptanio · Nov 10, 2023, 7:51 PM

@dennypage
@ha11oga11o

nano /boot/loader.conf

add the last line

hw.usb.quirk.0="0x04b4 0x5500 0x0000 0xffff UQ_HID_IGNORE"

Unoptanio · Nov 10, 2023, 7:43 PM

@Unoptanio

dennypage · Nov 10, 2023, 7:45 PM

@Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

then reboot with reroot

I would generally recommend performing a "Normal" reboot. I have not tested adding quirks with the "reroot" approach.

Unoptanio · Nov 10, 2023, 7:46 PM

@dennypage

The first time I start pfsense the riello Sentinel PRO 2200 doesn't work for me.

Then it starts working after I press on "restart service"

dennypage · Nov 10, 2023, 7:52 PM

@Unoptanio Btw, you probably want to remove the debug_min now that you are done with USB diagnostics.