NUT with Riello Sentinel Pro 2200 USB connection cant make it work

ha11oga11o

This is what im getting with debug mode 6:

Nov 10 10:54:00 	sshguard 	35724 	Now monitoring attacks.
Nov 10 10:54:00 	sshguard 	19247 	Exiting on signal.
Nov 10 10:51:29 	upsmon 	18266 	Communications with UPS RielloSEP2200 established
Nov 10 10:51:29 	upsd 	21661 	User local-monitor@127.0.0.1 logged into UPS [RielloSEP2200]
Nov 10 10:51:27 	upsd 	21661 	Connected to UPS [RielloSEP2200]: riello_usb-RielloSEP2200
Nov 10 10:51:27 	riello_usb 	27207 	Startup successful
Nov 10 10:51:25 	upsd 	21661 	Startup successful
Nov 10 10:51:25 	upsd 	21547 	Can't connect to UPS [RielloSEP2200] (riello_usb-RielloSEP2200): No such file or directory
Nov 10 10:51:25 	upsd 	21547 	listening on 127.0.0.1 port 3493
Nov 10 10:51:25 	upsd 	21547 	listening on ::1 port 3493
Nov 10 10:51:24 	upsmon 	18266 	Communications with UPS RielloSEP2200 lost
Nov 10 10:51:24 	upsmon 	18266 	UPS [RielloSEP2200]: connect failed: Connection failure: Connection refused
Nov 10 10:51:24 	upsmon 	17701 	Startup successful
Nov 10 10:51:24 	php-fpm 	50287 	/nut_settings.php: Starting service nut
Nov 10 10:51:24 	riello_usb 	33500 	Signal 15: exiting
Nov 10 10:51:24 	upsd 	33371 	Signal 15: exiting
Nov 10 10:51:24 	upsd 	33371 	mainloop: Interrupted system call
Nov 10 10:51:24 	upsd 	33371 	User local-monitor@127.0.0.1 logged out from UPS [RielloSEP2200]
Nov 10 10:51:24 	upsmon 	20183 	Signal 15: exiting
Nov 10 10:51:24 	php-fpm 	50287 	/nut_settings.php: Stopping service nut
Nov 10 10:51:24 	check_reload_status 	484 	Syncing firewall

ha11oga11o

Sorry guys for spamming subject, but im trying to troubleshoot issue. I noticed that driver sees my ups in

Summary status: On line, Bypass, Charging

Is it possible that driver sees it as some sort of error because its in bypass mode and notifies about it?

And its not spamming disconnect in log anymore. But notice stays. Refreshing fine too. Actually it works, but notice is there and i dont dare to turn on mail notification in case of spamming error.

If more data is needed i will provide.

Thanks

Unoptanio

@ha11oga11o

hi,

i have generated a Quirk for Riello VST1100

https://forum.netgate.com/topic/183961/nut-package-2-8-1-and-above/15?_=1699613439488

I also own UPS Riello Sentinel Pro 2200 and Riello Sentinel Dual SDU 6Kw.

As soon as I have time I'll check if the quirk also applies to this other UPS or if it has a different one

Unoptanio

@Unoptanio

test in progress

I disconnected the USB cable from the Riello VST 1100 UPS and connected it to the USB port of the Riello Sentinel Pro 2200. On pfsense everything works in the UPS panel

Quirk for Riello VST1100 also works on Riello Sentinel Pro 2200

What parameter configuration do you recommend setting in the other text boxes?

ha11oga11o

@Unoptanio

Did you encounter issue as i did? That it works actually but print error like on pictures above? And actually i dont have anything NUT related in logs anymore. It works, but error persist.

Any chance to get that upsmon.conf line txt formatted for copy paste? Please:)

Cheers!

Unoptanio

@ha11oga11o
My system
pfsense 2.7.0
nut 2.8.0_2

do we have different versions of pfsense and nut?
Try another USB cable that isn't too long

dennypage

@Unoptanio You should remove all the NOTIFYFLAG lines from the Additional configuration lines for upsmon.conf. Notification flags are automatically handled with Enable notifications. If you look in the actual generated configuration files, you will see that they are duplicates.

Unoptanio

@dennypage
OK

dennypage

@ha11oga11o The error you are showing above indicates that you are missing a quirk. See my post "Notes on USB quirks" and @Unoptanio's post "for my RIELLO model Vision VST1100" in the NUT Support thread.

Unoptanio

@dennypage
@ha11oga11o

nano /boot/loader.conf

add the last line

hw.usb.quirk.0="0x04b4 0x5500 0x0000 0xffff UQ_HID_IGNORE"

Unoptanio

@Unoptanio

dennypage

@Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

then reboot with reroot

I would generally recommend performing a "Normal" reboot. I have not tested adding quirks with the "reroot" approach.

Unoptanio

@dennypage

The first time I start pfsense the riello Sentinel PRO 2200 doesn't work for me.

Then it starts working after I press on "restart service"

dennypage

@Unoptanio Btw, you probably want to remove the debug_min now that you are done with USB diagnostics.

Unoptanio

@dennypage

In your opinion, why doesn't it start when pfsense is started for the first time?

dennypage

@Unoptanio All that stuff from upsd and upsmon simply indicate that your driver (usbhid-ups) is not running.

You need the log entries for usbhid-ups. Those are the ones you care about.

dennypage

@Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

In your opinion, why doesn't it start when pfsense is started for the first time?

If you do a normal reboot (not reroot), does it work at startup?

If not, please post the log entries for usbhid-ups.

Unoptanio

@dennypage
with normal reboot same problem

dennypage

@Unoptanio As noted, you need the log entries for usbhid-ups. You do not need to post any log entries for upsd or upsmon.

Unoptanio

@dennypage said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

usbhid-up

can't find anything for usbhid-up