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    Not booting after upgrade or clean install to CE 2.7.1

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    masks2.7.1fujitsu s940
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    • L Offline
      loic83
      last edited by loic83

      Hello,

      I just upgraded from 2.7.0 to 2.7.1 on my firewall which is not in production (DELL PowerEdge R230).

      I got the same error message. I followed your information and chose option 3 and typed the command "efi-set". He didn’t find a mistake. I rebooted. It finished the update and no more problem.

      If it will help.

      good evening

      1 Reply Last reply Reply Quote 1
      • K Offline
        koaly @stephenw10
        last edited by koaly

        @stephenw10
        Hello, thanks for the response. I checked it 5 times. Actually only if I set Verbose: ON in Boot Options and run "autoboot" right after "efi-set" in boot menue 3 "Escape to loader promt" it does let the pfsense 2.7.1 booting.
        Otherwise it hangs on "masks" forever.
        After EFI-set.jpg
        Something is wrong with booting of 2.7.1 and I still hope somebody who knows what is done will fix it.
        Right after I installed 2.7.1 on a fresh formated SSD the system gave me a message that there are "Multiple EFI boot entries" and offered to replace them with a new one.
        Multiple EFI boot.jpg
        May be there is an issue with EFI entries that the command "efi-set" resolved temporarily?
        It would be great if anybody knows how to solve it constantly.

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        • stephenw10S Offline
          stephenw10 Netgate Administrator
          last edited by

          Once it has booted try running efibootmgr -v see if the default efi variable is what you expect.

          K 1 Reply Last reply Reply Quote 0
          • L Offline
            loic83
            last edited by

            Hello,
            For the update, I think it is normal that at this stage to have 2 EFI input because at this point in the procedure the system has not decompressed and installed the new packages. It must create another entry for the first to be writable.
            For a new installation, it is less clear for me.
            By editing the EFI entries on the BIOS of your machine, is there no possibility, without deleting, temporarily inhibit one of the entries to see if it boots.
            Maybe I’m on the wrong track.
            Do the people who install this version on a virtual machine have the same problem?

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            • K Offline
              koaly @stephenw10
              last edited by

              @stephenw10
              Thanks for the advice. I ran the command and it shows the following. I do not know how to evaluate that and if there's anything wrong.
              f31d2da3-fbc9-47fb-a4ea-80f2d8703d1a-image.png
              I rebooted pfsense today several times to check what does it depend on. Now it boots only in case if I set in boot options Verbose "ON". Other settings do not matter at all. When Verbose is OFF it hangs on masks again.

              Is there anything I can try?

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              • stephenw10S Offline
                stephenw10 Netgate Administrator
                last edited by

                Hmm, well you can set verbose always on:
                echo 'boot_verbose="YES"' >> /boot/loader.conf.local

                Hacky workaround but....

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                • L Offline
                  loic83
                  last edited by

                  Looking for your error on the Net I found a topic on the Netgate forum with a similar error message during an update 2.4.4 to 2.4.5. ( kdb_enter+0x3b: movq)

                  Otherwise it seems to be a bug FreeBSD zfs/disk (Bugzilla). Je I couldn’t find a solution.

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                  • stephenw10S Offline
                    stephenw10 Netgate Administrator
                    last edited by

                    The panic after resetting to defaults is a known issue which is now fixed: https://reviews.freebsd.org/rGe0f3dc82727f236b0bea495d8a4d6e6dc630854d

                    Otherwise it's an issue with the EFI console.

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                    • K Offline
                      koaly @stephenw10
                      last edited by

                      @stephenw10 said in Not booting after upgrade or clean install to CE 2.7.1:

                      Hmm, well you can set verbose always on:
                      echo 'boot_verbose="YES"' >> /boot/loader.conf.local

                      Hacky workaround but....

                      Probably I did something wrong. I copied the command, tried to run it in the command prompt in Diagnostics and next time the system reboot went without a problem, but only once. Second time it required again to stop booting and set Verbose ON.
                      I also tried to run it in Shell but nothing worked at all.
                      Could you please specify where and how should I do it?

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                      • stephenw10S Offline
                        stephenw10 Netgate Administrator
                        last edited by

                        Hmm it should work from there. Or from the command line directly.

                        Do you see it in /boot/loader.conf.local?

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                        • K Offline
                          koaly @stephenw10
                          last edited by

                          @stephenw10
                          Hello and thanks for the support.
                          I found that after running the command this line appears in the file as many times as I run it, but it does not change anything during the boot process.
                          eb8071c1-608a-4bd6-b7df-bd9a7f303ac2-image.png
                          I found the neighbour file called 'loader.conf'
                          d465775d-6f14-4847-b8ac-3728d4d4b20f-image.png
                          and its content looks weird for me. E.g. many lines written twice, zfs_load=YES, although I have UFS file system.
                          May this be a bug or it's content dos not play any role? May be I should change something there to make it working? e.g. delete doubled lines and set zfs_load to NO?
                          Here's its full content:

                          kern.cam.boot_delay=10000
                          kern.geom.label.disk_ident.enable="0"
                          kern.geom.label.gptid.enable="0"
                          kern.ipc.nmbclusters="1000000"
                          kern.ipc.nmbjumbo9="524288"
                          kern.ipc.nmbjumbop="524288"
                          opensolaris_load="YES"
                          zfs_load="YES"
                          opensolaris_load="YES"
                          zfs_load="YES"
                          kern.cam.boot_delay=10000
                          kern.geom.label.disk_ident.enable="0"
                          kern.geom.label.gptid.enable="0"
                          kern.ipc.nmbclusters="1000000"
                          kern.ipc.nmbjumbo9="524288"
                          kern.ipc.nmbjumbop="524288"
                          boot_serial="NO"
                          autoboot_delay="3"
                          hw.hn.vf_transparent="0"
                          hw.hn.use_if_start="1"
                          net.link.ifqmaxlen="128"
                          machdep.hwpstate_pkg_ctrl="1"
                          net.pf.states_hashsize="1048576"
                          
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                          • stephenw10S Offline
                            stephenw10 Netgate Administrator
                            last edited by

                            It is a bug but it doesn't do anything. You can remove those duplicate entries if you want.

                            Does it actually boot in verbose mode with those lines in the .local file? Or is it not possible to tell because you are still setting it at the loader prompt each time to make it boot?

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                            • K Offline
                              koaly @stephenw10
                              last edited by

                              @stephenw10
                              The line 'boot_verbose="YES"' in the file /boot/loader.conf.local does not play any role during boot process. Verbose in "Boot options" remains off and boot process hangs on "masks" if I do stop booting and set Verbose "ON" manually.
                              I deleted doubled lines. Nothing changed. What actually zfs_load="YES" mean? Coudl it be a problrem?

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                              • stephenw10S Offline
                                stephenw10 Netgate Administrator
                                last edited by

                                It loads the ZFS kernel module. That is required if you are using the ZFS filesystem.

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                                • K Offline
                                  koaly @stephenw10
                                  last edited by

                                  @stephenw10
                                  thanks for the reply. as I understand there is no way to continue using of Fujitsu S940 for Pfsense.
                                  Being not able to reboot normally sounds critical for firewall. There is a bug somewhere in the 2.7.1, because the previous version 2.7.0 works without a problem on the same hardware.
                                  I also tried installing 2.7.1 on a new SSD, which led to the same boot failure.
                                  If there would be an idea what I should change or correct in the installed 2.7.1 instance, please advise.

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                                  • stephenw10S Offline
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Does it support legacy (BIOS) install rather than UEFI? That would likely boot fine.

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                                    • K Offline
                                      koaly @stephenw10
                                      last edited by

                                      @stephenw10 said in Not booting after upgrade or clean install to CE 2.7.1:

                                      Does it support legacy (BIOS) install rather than UEFI? That would likely boot fine.

                                      Unfortunately there is no CSM options in the BIOS. Only UEFI is available.
                                      I would be thankful for an advice on how to troublshoot the UEFI boot.
                                      For some reason only booting with Verbose-ON works. I do not know what does it change, but it somehow works.
                                      I do not think it's a hardware incompatibility, because otherwise it would not boot at all.
                                      If there is no solution and nobody can check the bug in CE 2.7.1 installation it makes no sense to continue chatting. It does not even make sense to think abou upgrading to Plus version.
                                      Thanks for your efforts

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