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Not booting after upgrade or clean install to CE 2.7.1

Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
masks2.7.1fujitsu s940
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  • S
    stephenw10 Netgate Administrator
    last edited by Nov 21, 2023, 9:28 PM

    Once it has booted try running efibootmgr -v see if the default efi variable is what you expect.

    K 1 Reply Last reply Nov 22, 2023, 9:13 PM Reply Quote 0
    • L
      loic83
      last edited by Nov 22, 2023, 7:52 AM

      Hello,
      For the update, I think it is normal that at this stage to have 2 EFI input because at this point in the procedure the system has not decompressed and installed the new packages. It must create another entry for the first to be writable.
      For a new installation, it is less clear for me.
      By editing the EFI entries on the BIOS of your machine, is there no possibility, without deleting, temporarily inhibit one of the entries to see if it boots.
      Maybe I’m on the wrong track.
      Do the people who install this version on a virtual machine have the same problem?

      1 Reply Last reply Reply Quote 0
      • K
        koaly @stephenw10
        last edited by Nov 22, 2023, 9:13 PM

        @stephenw10
        Thanks for the advice. I ran the command and it shows the following. I do not know how to evaluate that and if there's anything wrong.
        f31d2da3-fbc9-47fb-a4ea-80f2d8703d1a-image.png
        I rebooted pfsense today several times to check what does it depend on. Now it boots only in case if I set in boot options Verbose "ON". Other settings do not matter at all. When Verbose is OFF it hangs on masks again.

        Is there anything I can try?

        1 Reply Last reply Reply Quote 0
        • S
          stephenw10 Netgate Administrator
          last edited by Nov 23, 2023, 2:01 AM

          Hmm, well you can set verbose always on:
          echo 'boot_verbose="YES"' >> /boot/loader.conf.local

          Hacky workaround but....

          K 1 Reply Last reply Nov 23, 2023, 7:35 PM Reply Quote 0
          • L
            loic83
            last edited by Nov 23, 2023, 10:16 AM

            Looking for your error on the Net I found a topic on the Netgate forum with a similar error message during an update 2.4.4 to 2.4.5. ( kdb_enter+0x3b: movq)

            Otherwise it seems to be a bug FreeBSD zfs/disk (Bugzilla). Je I couldn’t find a solution.

            1 Reply Last reply Reply Quote 0
            • S
              stephenw10 Netgate Administrator
              last edited by Nov 23, 2023, 1:20 PM

              The panic after resetting to defaults is a known issue which is now fixed: https://reviews.freebsd.org/rGe0f3dc82727f236b0bea495d8a4d6e6dc630854d

              Otherwise it's an issue with the EFI console.

              1 Reply Last reply Reply Quote 1
              • K
                koaly @stephenw10
                last edited by Nov 23, 2023, 7:35 PM

                @stephenw10 said in Not booting after upgrade or clean install to CE 2.7.1:

                Hmm, well you can set verbose always on:
                echo 'boot_verbose="YES"' >> /boot/loader.conf.local

                Hacky workaround but....

                Probably I did something wrong. I copied the command, tried to run it in the command prompt in Diagnostics and next time the system reboot went without a problem, but only once. Second time it required again to stop booting and set Verbose ON.
                I also tried to run it in Shell but nothing worked at all.
                Could you please specify where and how should I do it?

                1 Reply Last reply Reply Quote 0
                • S
                  stephenw10 Netgate Administrator
                  last edited by Nov 23, 2023, 11:17 PM

                  Hmm it should work from there. Or from the command line directly.

                  Do you see it in /boot/loader.conf.local?

                  K 1 Reply Last reply Nov 25, 2023, 8:55 AM Reply Quote 0
                  • K
                    koaly @stephenw10
                    last edited by Nov 25, 2023, 8:55 AM

                    @stephenw10
                    Hello and thanks for the support.
                    I found that after running the command this line appears in the file as many times as I run it, but it does not change anything during the boot process.
                    eb8071c1-608a-4bd6-b7df-bd9a7f303ac2-image.png
                    I found the neighbour file called 'loader.conf'
                    d465775d-6f14-4847-b8ac-3728d4d4b20f-image.png
                    and its content looks weird for me. E.g. many lines written twice, zfs_load=YES, although I have UFS file system.
                    May this be a bug or it's content dos not play any role? May be I should change something there to make it working? e.g. delete doubled lines and set zfs_load to NO?
                    Here's its full content:

                    kern.cam.boot_delay=10000
                    kern.geom.label.disk_ident.enable="0"
                    kern.geom.label.gptid.enable="0"
                    kern.ipc.nmbclusters="1000000"
                    kern.ipc.nmbjumbo9="524288"
                    kern.ipc.nmbjumbop="524288"
                    opensolaris_load="YES"
                    zfs_load="YES"
                    opensolaris_load="YES"
                    zfs_load="YES"
                    kern.cam.boot_delay=10000
                    kern.geom.label.disk_ident.enable="0"
                    kern.geom.label.gptid.enable="0"
                    kern.ipc.nmbclusters="1000000"
                    kern.ipc.nmbjumbo9="524288"
                    kern.ipc.nmbjumbop="524288"
                    boot_serial="NO"
                    autoboot_delay="3"
                    hw.hn.vf_transparent="0"
                    hw.hn.use_if_start="1"
                    net.link.ifqmaxlen="128"
                    machdep.hwpstate_pkg_ctrl="1"
                    net.pf.states_hashsize="1048576"
                    
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                    • S
                      stephenw10 Netgate Administrator
                      last edited by Nov 25, 2023, 11:46 AM

                      It is a bug but it doesn't do anything. You can remove those duplicate entries if you want.

                      Does it actually boot in verbose mode with those lines in the .local file? Or is it not possible to tell because you are still setting it at the loader prompt each time to make it boot?

                      K 1 Reply Last reply Nov 25, 2023, 12:36 PM Reply Quote 0
                      • K
                        koaly @stephenw10
                        last edited by Nov 25, 2023, 12:36 PM

                        @stephenw10
                        The line 'boot_verbose="YES"' in the file /boot/loader.conf.local does not play any role during boot process. Verbose in "Boot options" remains off and boot process hangs on "masks" if I do stop booting and set Verbose "ON" manually.
                        I deleted doubled lines. Nothing changed. What actually zfs_load="YES" mean? Coudl it be a problrem?

                        1 Reply Last reply Reply Quote 0
                        • S
                          stephenw10 Netgate Administrator
                          last edited by Nov 25, 2023, 12:43 PM

                          It loads the ZFS kernel module. That is required if you are using the ZFS filesystem.

                          K 1 Reply Last reply Nov 26, 2023, 8:55 AM Reply Quote 0
                          • K
                            koaly @stephenw10
                            last edited by Nov 26, 2023, 8:55 AM

                            @stephenw10
                            thanks for the reply. as I understand there is no way to continue using of Fujitsu S940 for Pfsense.
                            Being not able to reboot normally sounds critical for firewall. There is a bug somewhere in the 2.7.1, because the previous version 2.7.0 works without a problem on the same hardware.
                            I also tried installing 2.7.1 on a new SSD, which led to the same boot failure.
                            If there would be an idea what I should change or correct in the installed 2.7.1 instance, please advise.

                            1 Reply Last reply Reply Quote 0
                            • S
                              stephenw10 Netgate Administrator
                              last edited by Nov 26, 2023, 2:52 PM

                              Does it support legacy (BIOS) install rather than UEFI? That would likely boot fine.

                              K 1 Reply Last reply Nov 26, 2023, 3:23 PM Reply Quote 0
                              • K
                                koaly @stephenw10
                                last edited by Nov 26, 2023, 3:23 PM

                                @stephenw10 said in Not booting after upgrade or clean install to CE 2.7.1:

                                Does it support legacy (BIOS) install rather than UEFI? That would likely boot fine.

                                Unfortunately there is no CSM options in the BIOS. Only UEFI is available.
                                I would be thankful for an advice on how to troublshoot the UEFI boot.
                                For some reason only booting with Verbose-ON works. I do not know what does it change, but it somehow works.
                                I do not think it's a hardware incompatibility, because otherwise it would not boot at all.
                                If there is no solution and nobody can check the bug in CE 2.7.1 installation it makes no sense to continue chatting. It does not even make sense to think abou upgrading to Plus version.
                                Thanks for your efforts

                                1 Reply Last reply Reply Quote 0
                                • S SteveITS referenced this topic on Dec 13, 2023, 10:48 PM
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