Netgate 4100 WebGui is irresponsive

adnanbutt050

Hi,

I am new to pfSense. I have a Netgate 4100 gateway router. I was trying to set up a secondary WAN and suddenly the web server is unresponsive. I can ping the server and all other services such as VPN, and firewall are running. I am unable to access the web server. I can only access the router using the console cable. Is there any possibility of setting up a secondary WAN PPoE via the console or how to access the Web Server GUI?

Any leads will be appreciated.

I am very thankful to you.
Kind Regards,
Adnan

SteveITS

@adnanbutt050 if nothing else you can undo your changes: https://docs.netgate.com/pfsense/en/latest/backup/restore.html#console-configuration-history

You should be able to (re)assign interfaces there, and undo your change…?

stephenw10

Any idea what the actual change was that caused you to lose gui access?

Yes, you can undo that config change from the console menu which should restore access.

You can't easily add a PPPoE WAN from the CLI though.

NOCling

Have you try to restart the Web GUI from Console?

adnanbutt050

@stephenw10
Hi,

I was configuring the WAN interface from DHCP to static and then the web server was unresponsive.

adnanbutt050

@NOCling
I don’t know how to restart web interface from console. Could you please help me how should I restart it from the console?

NOCling

Try number 11:

 0) Logout (SSH only)                  9) pfTop
 1) Assign Interfaces                 10) Filter Logs
 2) Set interface(s) IP address       11) Restart webConfigurator
 3) Reset webConfigurator password    12) PHP shell + Netgate pfSense Plus tools
 4) Reset to factory defaults         13) Update from console
 5) Reboot system                     14) Disable Secure Shell (sshd)
 6) Halt system                       15) Restore recent configuration
 7) Ping host                         16) Restart PHP-FPM
 8) Shell

adnanbutt050

@NOCling
These options are not visible to me, I connected the gateway router via the RJ45 console. I am only seeing the shell terminal.

Gertjan

@adnanbutt050 said in Netgate 4100 WebGui is irresponsive:

These options are not visible to me,

Let's highlight the most important interface on your 4100 :

Typically, you will be using the small USB-C socket (on top, not the RJ-45 look alike) with cable that came with the router.
Then, go to the Netgate 4100 documentation that tells you all about the "console access".
Install de 'serial' driver on your PC, and you' in.
You'll see the menu.

adnanbutt050

@Gertjan

Hi

I connected the gateway router with the console cable and only able to see the following shell.

Gertjan

@adnanbutt050

Nothing shows up when you reboot (power down + 5 seconds wait - power up) the device ?
The speed is set to 115200 bps ?

adnanbutt050

@Gertjan
This gateway router is used in the production environment, I can't reboot the system now as all other services will be interrupted. I will reboot it by the end of the day.

adnanbutt050

@Gertjan
I restarted the php-fpm services from the /etc folder and able to access the web server.

Gertjan

@adnanbutt050

Wow, magic.
With /etc you mean
/usr/local/etc/rc.d/php-fpm ?

stephenw10

You should be able to run /etc/rc.initial to bring up the console menu if for some reason it was not reached.

adnanbutt050

@Gertjan

I run the following command via the console

/etc/rc.php-fpm_restart