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    pfSense on Watchguard M370

    Scheduled Pinned Locked Moved Hardware
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    • stephenw10S
      stephenw10 Netgate Administrator @tapnet
      last edited by

      @tapnet said in pfSense on Watchguard M370:

      evidence of life in unfi

      What exactly are you seeing there?

      1 Reply Last reply Reply Quote 0
      • D
        dlucas46
        last edited by

        Hi ,

        I am trying to upgrade the MSATA drive in these from the 16Gb supplied to 256Gb.

        I know it is overkill but it is giving me CAM errors and write delayed errors, along with operation not permitted errors ATA retry command exhausted.

        This is not a new drive, I had the same errors with a second hand 128Gb one.

        I have destroyed the partitions and the drive should be blank.

        But I get the same error messages each time.

        I booted system rescue cd over serial and examined the drive whilst in the WatchGuard. Smartmon tools find the driver healthy with no errors.

        I am going to try a 2.5 120Gb SSD instead of the MSATA, but I will have to order one in.

        Any advise on anything else to try? Everything installs fine on the original 16GB Transcend.

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          CAM errors like that are almost always a bad drive or drive controller. Do you have the exact error you were seeing?

          D 1 Reply Last reply Reply Quote 0
          • D
            dlucas46 @stephenw10
            last edited by dlucas46

            @stephenw10 said in pfSense on Watchguard M370:

            CAM errors like that are almost always a bad drive or drive controller. Do you have the exact error you were seeing?

            It's during the installer stage.

            Everything installs fine with the original 16gb.

            Anyway of capturing the installer data or do I need to manually write it down else where?

            But from what I recall you choose zfs auto and it immediately says operation not permitted.

            When you try and create a ufs system the drive spews these ATA timeout cam errors.

            I booted system rescue cd over serial and ran smartmon tools and they pass the drive after a health check.

            I agree that errors like this are normally a bad drive, just wondering if the msata port has a max drive limit?

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              I'm not aware of a limit. 256GB isn't especially large.

              Can you not copy/paste the error from the terminal during the install? Or grab a screenshot?

              D 2 Replies Last reply Reply Quote 0
              • D
                dlucas46 @stephenw10
                last edited by

                @stephenw10 said in pfSense on Watchguard M370:

                I'm not aware of a limit. 256GB isn't especially large.

                Can you not copy/paste the error from the terminal during the install? Or grab a screenshot?

                Possibly but the screen rolls the error and returns to the installer screen.

                I can definitely get the data from smartmon tools.

                I have just ordered an 120gb msata and another 2.5 120gb ssd.

                That will give me enough new parts to test with.

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                • D
                  dlucas46 @stephenw10
                  last edited by dlucas46

                  @stephenw10 said in pfSense on Watchguard M370:

                  I'm not aware of a limit. 256GB isn't especially large.

                  Can you not copy/paste the error from the terminal during the install? Or grab a screenshot?

                  Ok terminal errors:

                  
                  
                  ada0:ahcich1:0:0:0): CAM status: ATA Status Error
                  (ada0:ahcich1:0:0:0): ATA status: 00 ()
                  (ada0:ahcich1:0:0:0): RES: 00 00 00 00 00 00 00 00 00 00 00
                  (ada0:ahcich1:0:0:0): Error 5, Retries exhausted
                  Input/output error
                   GPT boot partition write failed 
                  
                  gpart: Input/output error
                  
                  (ada0:ahcich1:0:0x Initializ Input/output error (ada0:ahcich1:0:0:0): WRITE_FPDMA_QUEUED. ACB: 61 10 40 00 00 40 00 00 00 00 00 00u   wait.   
                  (ada0:ahcich1:0:0:0): CAM status: Auto-Sense Retrieval Failed
                  (ada0:ahcich1:0:0:0): Error 5, Unretryable error
                  
                  
                  Smartmon Tools output 
                  
                  === START OF INFORMATION SECTION ===
                  Device Model:     SAMSUNG SSD SM841 SED mSATA 256GB
                  LU WWN Device Id: 5 002538 500000000
                  Firmware Version: DXM44D6Q
                  User Capacity:    256,060,514,304 bytes [256 GB]
                  Sector Size:      512 bytes logical/physical
                  Rotation Rate:    Solid State Device
                  TRIM Command:     Available, deterministic, zeroed
                  Device is:        Not in smartctl database 7.3/5528
                  ATA Version is:   ACS-2, ATA8-ACS T13/1699-D revision 4c
                  SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
                  Local Time is:    Wed Mar 27 16:32:08 2024 UTC
                  SMART support is: Available - device has SMART capability.
                  SMART support is: Enabled
                  AAM feature is:   Unavailable
                  APM feature is:   Unavailable
                  Rd look-ahead is: Enabled
                  Write cache is:   Enabled
                  DSN feature is:   Unavailable
                  ATA Security is:  Unavailable
                  Wt Cache Reorder: Enabled
                  
                  === START OF READ SMART DATA SECTION ===
                  SMART overall-health self-assessment test result: PASSED
                  
                  General SMART Values:
                  Offline data collection status:  (0x00) Offline data collection activity
                                                          was never started.
                                                          Auto Offline Data Collection: Disabled.
                  Self-test execution status:      (   0) The previous self-test routine completed
                                                          without error or no self-test has ever
                                                          been run.
                  Total time to complete Offline
                  data collection:                (53956) seconds.
                  Offline data collection
                  capabilities:                    (0x53) SMART execute Offline immediate.
                                                          Auto Offline data collection on/off support.
                                                          Suspend Offline collection upon new
                                                          command.
                                                          No Offline surface scan supported.
                                                          Self-test supported.
                                                          No Conveyance Self-test supported.
                                                          Selective Self-test supported.
                  SMART capabilities:            (0x0003) Saves SMART data before entering
                                                          power-saving mode.
                                                          Supports SMART auto save timer.
                  Error logging capability:        (0x01) Error logging supported.
                                                          General Purpose Logging supported.
                  Short self-test routine
                  recommended polling time:        (   2) minutes.
                  Extended self-test routine
                  recommended polling time:        (  20) minutes.
                  SCT capabilities:              (0x003d) SCT Status supported.
                                                          SCT Error Recovery Control supported.
                                                          SCT Feature Control supported.
                                                          SCT Data Table supported.
                  
                  SMART Attributes Data Structure revision number: 1
                  Vendor Specific SMART Attributes with Thresholds:
                  ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
                    5 Reallocated_Sector_Ct   PO--CK   100   100   010    -    0
                   12 Power_Cycle_Count       -O--CK   098   098   000    -    1571
                  175 Program_Fail_Count_Chip -O--CK   100   100   010    -    0
                  176 Erase_Fail_Count_Chip   -O--CK   100   100   010    -    0
                  177 Wear_Leveling_Count     PO--C-   088   088   005    -    420
                  178 Used_Rsvd_Blk_Cnt_Chip  PO--C-   100   100   010    -    0
                  179 Used_Rsvd_Blk_Cnt_Tot   PO--C-   100   100   010    -    0
                  180 Unused_Rsvd_Blk_Cnt_Tot PO--C-   100   100   010    -    9152
                  181 Program_Fail_Cnt_Total  -O--CK   100   100   010    -    0
                  182 Erase_Fail_Count_Total  -O--CK   100   100   010    -    0
                  187 Reported_Uncorrect      -O--CK   100   100   000    -    0
                  195 Hardware_ECC_Recovered  -O-RC-   200   200   000    -    0
                  241 Total_LBAs_Written      -O--CK   099   099   000    -    17757354518
                  242 Total_LBAs_Read         -O--CK   099   099   000    -    53456616621
                                              ||||||_ K auto-keep
                                              |||||__ C event count
                                              ||||___ R error rate
                                              |||____ S speed/performance
                                              ||_____ O updated online
                                              |______ P prefailure warning
                  
                  General Purpose Log Directory Version 1
                  SMART           Log Directory Version 1 [multi-sector log support]
                  Address    Access  R/W   Size  Description
                  0x00       GPL,SL  R/O      1  Log Directory
                  0x01       GPL,SL  R/O      1  Summary SMART error log
                  0x02       GPL,SL  R/O      1  Comprehensive SMART error log
                  0x03       GPL,SL  R/O      1  Ext. Comprehensive SMART error log
                  0x06       GPL,SL  R/O      1  SMART self-test log
                  0x07       GPL,SL  R/O      1  Extended self-test log
                  0x09       GPL,SL  R/W      1  Selective self-test log
                  0x10       GPL,SL  R/O      1  NCQ Command Error log
                  0x11       GPL,SL  R/O      1  SATA Phy Event Counters log
                  0x30       GPL,SL  R/O      1  IDENTIFY DEVICE data log
                  0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log
                  0xa0       GPL,SL  VS      16  Device vendor specific log
                  
                  SMART Extended Comprehensive Error Log Version: 1 (1 sectors)
                  No Errors Logged
                  
                  SMART Extended Self-test Log Version: 1 (1 sectors)
                  Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
                  # 1  Short offline       Completed without error       00%      6100         -
                  
                  SMART Selective self-test log data structure revision number 1
                   SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
                      1        0        0  Not_testing
                      2        0        0  Not_testing
                      3        0        0  Not_testing
                      4        0        0  Not_testing
                      5        0        0  Not_testing
                    255        0    65535  Read_scanning was never started
                  Selective self-test flags (0x0):
                    After scanning selected spans, do NOT read-scan remainder of disk.
                  If Selective self-test is pending on power-up, resume after 0 minute delay.
                  
                  SCT Status Version:                  3
                  SCT Version (vendor specific):       256 (0x0100)
                  Device State:                        SCT command executing in background (5)
                  Current Temperature:                    40 Celsius
                  Power Cycle Min/Max Temperature:     40/40 Celsius
                  Lifetime    Min/Max Temperature:      0/70 Celsius
                  Under/Over Temperature Limit Count:   0/0
                  
                  SCT Temperature History Version:     3 (Unknown, should be 2)
                  Temperature Sampling Period:         1 minute
                  Temperature Logging Interval:        1 minute
                  Min/Max recommended Temperature:      0/70 Celsius
                  Min/Max Temperature Limit:            0/70 Celsius
                  Temperature History Size (Index):    128 (0)
                  
                  Index    Estimated Time   Temperature Celsius
                     1    2024-03-27 14:25     ?  -
                   ...    ..(125 skipped).    ..  -
                   127    2024-03-27 16:31     ?  -
                     0    2024-03-27 16:32    40  *********************
                  
                  SCT Error Recovery Control:
                             Read: Disabled
                            Write: Disabled
                  
                  Device Statistics (GP/SMART Log 0x04) not supported
                  
                  Pending Defects log (GP Log 0x0c) not supported
                  
                  SATA Phy Event Counters (GP Log 0x11)
                  ID      Size     Value  Description
                  0x0001  2            0  Command failed due to ICRC error
                  0x0002  2            0  R_ERR response for data FIS
                  0x0003  2            0  R_ERR response for device-to-host data FIS
                  0x0004  2            0  R_ERR response for host-to-device data FIS
                  0x0005  2            0  R_ERR response for non-data FIS
                  0x0006  2            0  R_ERR response for device-to-host non-data FIS
                  0x0007  2            0  R_ERR response for host-to-device non-data FIS
                  0x0008  2            0  Device-to-host non-data FIS retries
                  0x0009  2            2  Transition from drive PhyRdy to drive PhyNRdy
                  0x000a  2            2  Device-to-host register FISes sent due to a COMRESET
                  0x000b  2            0  CRC errors within host-to-device FIS
                  0x000d  2            0  Non-CRC errors within host-to-device FIS
                  0x000f  2            0  R_ERR response for host-to-device data FIS, CRC
                  0x0010  2            0  R_ERR response for host-to-device data FIS, non-CRC
                  0x0012  2            0  R_ERR response for host-to-device non-data FIS, CRC
                  0x0013  2            0  R_ERR response for host-to-device non-data FIS, non-CRC
                  
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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Hmm, that error sure looks like a bad drive. But it could be some low level compatibility issue with the drive controller.

                    D 1 Reply Last reply Reply Quote 0
                    • D
                      dlucas46 @stephenw10
                      last edited by dlucas46

                      @stephenw10 said in pfSense on Watchguard M370:

                      Hmm, that error sure looks like a bad drive. But it could be some low level compatibility issue with the drive controller.

                      I have ordered a brand new 120GB MSATA and a 120GB 2.5" SSD.
                      As both of the MSATA drives I have tried are second hand I have no history and can only go by the data.

                      Odd thing that the smart data says healthy but I have seen a nearly dead drive reported as good before, so I always take the results it gives with a pinch of salt.

                      If I had an MSATA adapter I could try testing the drive on another machine but the M370 is the only MSATA device I have.

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Mmm, I've got an m.2 SATA drive here that behaves similarly. It usually allows an install but throws errors continually. Shows as good in tests, though with a lot of ware. I wouldn't trust it with anything vaguely important! Odd to see the same on two drives though.

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                        • D
                          dlucas46 @stephenw10
                          last edited by

                          @stephenw10

                          The other one was showing errors about read write and invalid geometry and invalid primary GPT using secondary. Even writing DD zeros to it produced errors.

                          Unfortunately I can not test that one anymore as I no longer have it to test.

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                          • I
                            it.adminpmaria @HangmansNoose001380
                            last edited by

                            @HangmansNoose001380 Can you DM me the BIOS-File?.

                            BigThx

                            1 Reply Last reply Reply Quote 0
                            • K
                              kapook00789
                              last edited by

                              Can anyone DM me the unlock password bios please?

                              I 1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Sent.

                                djstraussD 1 Reply Last reply Reply Quote 2
                                • I
                                  it.adminpmaria @kapook00789
                                  last edited by

                                  @kapook00789 Me too! TNX!

                                  1 Reply Last reply Reply Quote 0
                                  • I
                                    it.adminpmaria @Mookatroid
                                    last edited by

                                    @Mookatroid Can you please send me the password?

                                    M 1 Reply Last reply Reply Quote 0
                                    • djstraussD
                                      djstrauss @stephenw10
                                      last edited by

                                      @stephenw10 hi, just to confirm the correct one is in /post/1067389 ? Thank

                                      1 Reply Last reply Reply Quote 1
                                      • M
                                        Mookatroid @it.adminpmaria
                                        last edited by

                                        This post is deleted!
                                        1 Reply Last reply Reply Quote 0
                                        • VioletDragonV
                                          VioletDragon @networkBob
                                          last edited by

                                          @networkBob Can’t really find much on the board, can you see a header to clear BIOS Password ? If not you would require to re-program the BIOS chip, I’ve done quite a few on Security Appliances and Laptops.

                                          Regards.

                                          1 Reply Last reply Reply Quote 0
                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            I think you may be replying to an old post there. 😉

                                            Most of that has been solved or at least understood at this point.

                                            VioletDragonV 1 Reply Last reply Reply Quote 0
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