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    6100 Max - Bricked - Won't boot after upgrade

    Official Netgate® Hardware
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Probably be tomorrow before I can find out. 🤞

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        tedquade @stephenw10
        last edited by

        @stephenw10 I ordered a 4100 MAX yesterday and am interested in the outcome of his thread.

        Ted

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Make sure you open the box whilst it's still in warranty. 😉

          But that should have the most recent BIOS version already anyway.

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            tedquade @stephenw10
            last edited by

            @stephenw10 ...and check the bios version before doing anything!

            Ted

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              I will add that if this proves to be a bad bios update it will be the first one I'm aware of.

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              • R
                ryanrozich
                last edited by ryanrozich

                I just submitted this post today about my 6100 possibly being bricked, it was interesting to see yours from just a few days ago:

                https://forum.netgate.com/topic/183781/is-my-netgate-6100-bricked-3-lights-flashing-blue-blue-green

                The light patterns seem different than yours (mine are blinking - see the gif in my post) and it just happened this afternoon. I bought mine in October 2011 and have been using it consistently since then without any significant downtime. There didnt seem to be any power incidents (outages, surges) today and the 6100 is connected to power through a UPS anyway

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                • D
                  deneon
                  last edited by

                  I'm interested in the outcome as well. My 6100 Base bricked as well last week. I get the stand by light and it won't output to serial or boot from USB. I worked with Support and they said it was hardware failure and nothing further could be done. To me it sounds more like firmware.

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                    ryanrozich @deneon
                    last edited by

                    @deneon holy crap thats 3 6100s bricked last week by people who happen to read these forums? Is that an unusual amount of reports of these devices dropping dead in a given week?

                    I thought the fact that mine was unreachable and no CLI/Console accessible was strange and then I saw this post and I thought it was a coincidence, but a third person posting about a hardware failure last week feels like a pattern

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                    • stephenw10S
                      stephenw10 Netgate Administrator @deneon
                      last edited by

                      @deneon said in 6100 Max - Bricked - Won't boot after upgrade:

                      I get the stand by light and it won't output to serial or boot from USB

                      What exactly do you see after connecting the power?

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                      • A
                        andyc23 @stephenw10
                        last edited by

                        @stephenw10

                        Sorry to bump an old thread.

                        I held off upgrading my 6100 that I've had for 2 years or so.

                        Today I tried to upgrade to 23.05 or so . It updated by some packages were not working. Like haproxy.
                        Showed they needed an update. They wouldn't tho .
                        So I noticed the next update was to 23.09.. it would not allow to attempt to update.

                        I restarted the 6100 and now it won't start.

                        Is this all related and if so what can I do to fix.

                        I've tried resetting..

                        Fortunately I backed up my config just before the first update.

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          How is it failing at boot? You may be able to roll back the ZFS BE and try again.

                          However if you have the config I would just install 24.03 clean and restore the config (which you can do during the install).

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                            andyc23 @stephenw10
                            last edited by

                            @stephenw10 said in 6100 Max - Bricked - Won't boot after upgrade:

                            How is it failing at boot? You may be able to roll back the ZFS BE and try again.

                            However if you have the config I would just install 24.03 clean and restore the config (which you can do during the install).

                            hi thanks.

                            no lights come on (can see some internally looking through the vents).
                            tried reset.

                            no dhcp or ips available to connect to.

                            how do i get 24.03? is that the shopify thing i've just done? i just put a ticket in.

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                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Yes you should be able to get the Online Installer through shopify and boot that.

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                                andyc23 @stephenw10
                                last edited by

                                @stephenw10 said in 6100 Max - Bricked - Won't boot after upgrade:

                                Yes you should be able to get the Online Installer through shopify and boot that.

                                6eaef592-78c8-4aa0-a234-08163837fa51-image.png

                                do i need an internet connection to get the installation to work?

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                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Using the Online Installer, yes.

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                                    andyc23 @stephenw10
                                    last edited by andyc23

                                    @stephenw10 said in 6100 Max - Bricked - Won't boot after upgrade:

                                    Using the Online Installer, yes.

                                    i downloaded the usb image and wrote it onto a usb. do i need to plug it into a specific usb or boot a certain way to boot from the usb?

                                    edit.. i see the boot options.. trynig

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                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      It should work in either USB port on the 6100. If it's a drive that the 6100 has not 'seen' before it should boot from it automatically. But otherwise, yes, you should also be able to select it by hitting F2 to access the boot menu.

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                                      • A
                                        andyc23 @stephenw10
                                        last edited by andyc23

                                        @stephenw10 said in 6100 Max - Bricked - Won't boot after upgrade:

                                        It should work in either USB port on the 6100. If it's a drive that the 6100 has not 'seen' before it should boot from it automatically. But otherwise, yes, you should also be able to select it by hitting F2 to access the boot menu.

                                        i see this at the top:

                                        038cfbe5-0d0f-4878-9b1f-2edf0d54f71f-image.png

                                        24.03-beta-2 which i guess has booted from the USB.

                                        however it still wants to connect to the internet.

                                        eventually it says the above (after tethering my phone to my windows PC, setting up internet connection sharing, making sure the lan connection works on another pc (does and gives dhcp).

                                        putting this into the first combo port.. it says this?
                                        edit: worked after retrying.. installing now

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                                          andyc23 @andyc23
                                          last edited by

                                          @andyc23 said in 6100 Max - Bricked - Won't boot after upgrade:

                                          @stephenw10 said in 6100 Max - Bricked - Won't boot after upgrade:

                                          It should work in either USB port on the 6100. If it's a drive that the 6100 has not 'seen' before it should boot from it automatically. But otherwise, yes, you should also be able to select it by hitting F2 to access the boot menu.

                                          i see this at the top:

                                          038cfbe5-0d0f-4878-9b1f-2edf0d54f71f-image.png

                                          24.03-beta-2 which i guess has booted from the USB.

                                          however it still wants to connect to the internet.

                                          eventually it says the above (after tethering my phone to my windows PC, setting up internet connection sharing, making sure the lan connection works on another pc (does and gives dhcp).

                                          putting this into the first combo port.. it says this?
                                          edit: worked after retrying.. installing now

                                          thanks for the help.

                                          That was certainly an adventure, combined with silently going into my daughters cupboard where the router is...

                                          Only issue i have atm is - HAproxy won't install/start. scared to uninstall the package incase it removes all my configs.. will try tho.

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                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            It won't remove the config when you remove the package unless you specifically set the checkbox to do that.

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