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    SG-2220 solid amber status

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • S
      SteveITS Galactic Empire @phoenixxko
      last edited by

      @phoenixxko a 2220? https://docs.netgate.com/pfsense/en/latest/solutions/sg-2220/io-ports.html

      Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
      When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
      Upvote 👍 helpful posts!

      P 1 Reply Last reply Reply Quote 1
      • P
        phoenixxko @SteveITS
        last edited by phoenixxko

        @SteveITS

        it is SG-2220 - sorry, a typo :)

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          All SG-2220s are outside warranty at this point.

          Does it show anything on the console? Do the NIC LEDs stay on even with nothing connected?

          Steve

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          • P
            phoenixxko
            last edited by

            I have to pick it out from the site where it failed but my admin there sent me such info which led me to that old post - I’ll hook it up later and post results - thanks !

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            • P
              phoenixxko
              last edited by

              got it home finally today, no console output :/ solid green on network cards and solid amber on status led ...

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Mmm, almost certainly a hardware failure then unfortunately. The only thing that can be done there is to replace the board. That's not economically viable. 😞

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                • P
                  phoenixxko
                  last edited by

                  most probably a victim of this:

                  https://www.netgate.com/blog/clock-signal-component-issue

                  strange they did not publish the workaround which can be done for existing device - exchange program is over for long time already so I guess this is thrash thing now ...

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    @phoenixxko said in SG-2220 solid amber status:

                    strange they did not publish the workaround which can be done for existing device

                    There is no software workaround for that, it's a hardware issue. For SG-2220 there is no hardware fix for it either. Only replacing the board entirely.

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                    • P
                      phoenixxko
                      last edited by

                      so there is no wiring workaround or something to do on hardware level ? thanks !

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by stephenw10

                        Not on the SG-2220. You may have seen hardware 'fixes' for other devices but the required lines are not exposed anywhere that can be used on the 2220. Or the 2440/4860/8860 for reference.

                        I mean I imagine you could replace the SoC but the required component skills and equipment for that are beyond mine!

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                        • P
                          phoenixxko
                          last edited by

                          is there any description which component is the issue exactly ? thanks !

                          Dobby_D 1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            The System-on-Chip is the main part of the device. The largest chip under the heatsink.

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                            • Dobby_D
                              Dobby_ @phoenixxko
                              last edited by

                              @phoenixxko said in SG-2220 solid amber status:

                              is there any description which component is the issue exactly ? thanks !

                              If the SoC is defect let us imagine, you now thinking it can be replaced by
                              another SoC that is not faulty, right? But if they are all "faulty" I mean
                              the whole series of them, what you want to resolder then on the board?

                              Finding peoples or companies that are professionals in SMD soldering
                              with a hot air canon or a solder bar may be not the real problem, but
                              getting hands on a SoC (chip) that is not touched by this problem
                              is the most important thing here. I mean you desolder an Intel Atom® Prozessor C2338 (Rangely) that is defective and you can´t resolder one
                              if the entire series is touched by this problem!

                              Intel Atom CPU C2338 (former Rangely)
                              End of Servicing Lifetime Wednesday, June 30, 2021

                              #~. @Dobby

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                              • P
                                phoenixxko
                                last edited by

                                you are right gents, if there is no simple workaround, the rest is economically viable - thanks for your time, I'll trash it :/

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