Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    SG-2220 solid amber status

    Scheduled Pinned Locked Moved Official Netgate® Hardware
    15 Posts 4 Posters 1.1k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • P
      phoenixxko @SteveITS
      last edited by phoenixxko

      @SteveITS

      it is SG-2220 - sorry, a typo :)

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        All SG-2220s are outside warranty at this point.

        Does it show anything on the console? Do the NIC LEDs stay on even with nothing connected?

        Steve

        1 Reply Last reply Reply Quote 0
        • P
          phoenixxko
          last edited by

          I have to pick it out from the site where it failed but my admin there sent me such info which led me to that old post - I’ll hook it up later and post results - thanks !

          1 Reply Last reply Reply Quote 0
          • P
            phoenixxko
            last edited by

            got it home finally today, no console output :/ solid green on network cards and solid amber on status led ...

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Mmm, almost certainly a hardware failure then unfortunately. The only thing that can be done there is to replace the board. That's not economically viable. 😞

              1 Reply Last reply Reply Quote 0
              • P
                phoenixxko
                last edited by

                most probably a victim of this:

                https://www.netgate.com/blog/clock-signal-component-issue

                strange they did not publish the workaround which can be done for existing device - exchange program is over for long time already so I guess this is thrash thing now ...

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  @phoenixxko said in SG-2220 solid amber status:

                  strange they did not publish the workaround which can be done for existing device

                  There is no software workaround for that, it's a hardware issue. For SG-2220 there is no hardware fix for it either. Only replacing the board entirely.

                  1 Reply Last reply Reply Quote 0
                  • P
                    phoenixxko
                    last edited by

                    so there is no wiring workaround or something to do on hardware level ? thanks !

                    1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by stephenw10

                      Not on the SG-2220. You may have seen hardware 'fixes' for other devices but the required lines are not exposed anywhere that can be used on the 2220. Or the 2440/4860/8860 for reference.

                      I mean I imagine you could replace the SoC but the required component skills and equipment for that are beyond mine!

                      1 Reply Last reply Reply Quote 0
                      • P
                        phoenixxko
                        last edited by

                        is there any description which component is the issue exactly ? thanks !

                        Dobby_D 1 Reply Last reply Reply Quote 0
                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          The System-on-Chip is the main part of the device. The largest chip under the heatsink.

                          1 Reply Last reply Reply Quote 0
                          • Dobby_D
                            Dobby_ @phoenixxko
                            last edited by

                            @phoenixxko said in SG-2220 solid amber status:

                            is there any description which component is the issue exactly ? thanks !

                            If the SoC is defect let us imagine, you now thinking it can be replaced by
                            another SoC that is not faulty, right? But if they are all "faulty" I mean
                            the whole series of them, what you want to resolder then on the board?

                            Finding peoples or companies that are professionals in SMD soldering
                            with a hot air canon or a solder bar may be not the real problem, but
                            getting hands on a SoC (chip) that is not touched by this problem
                            is the most important thing here. I mean you desolder an Intel Atom® Prozessor C2338 (Rangely) that is defective and you can´t resolder one
                            if the entire series is touched by this problem!

                            Intel Atom CPU C2338 (former Rangely)
                            End of Servicing Lifetime Wednesday, June 30, 2021

                            #~. @Dobby

                            Turris Omnia - 4 Ports - 2 GB RAM / TurrisOS 7 Release (Btrfs)
                            PC Engines APU4D4 - 4 Ports - 4 GB RAM / pfSense CE 2.7.2 Release (ZFS)
                            PC Engines APU6B4 - 4 Ports - 4 GB RAM / pfSense+ (Plus) 24.03_1 Release (ZFS)

                            1 Reply Last reply Reply Quote 0
                            • P
                              phoenixxko
                              last edited by

                              you are right gents, if there is no simple workaround, the rest is economically viable - thanks for your time, I'll trash it :/

                              1 Reply Last reply Reply Quote 0
                              • First post
                                Last post
                              Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.