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    Сannot verify the eligibility of system on VirtualBox

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    32 Posts 7 Posters 3.0k Views
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by stephenw10

      So from that prompt, after exiting the installer, you can ping ews.netgate.com?

      You can check the log in: /tmp/bsdinstall_log

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        C0ffee_39 @stephenw10
        last edited by

        @stephenw10 I pinged 8.8.8.8 and ews.netgate.com, everything is successfull. Here is a screen: d57a01ef-ec81-4059-9b0b-1d65394b1a6f-image.png
        Then, I check /tmp/bsdinstall_log, but didn't find any errors (I don't know how to get file from VM, so I attached screens))))
        6.png 5.png 4.png 3.png 2.png 1.png

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Hmm, nothing looks like an issue there. Can you get a screenshot of the actual error? Maybe also a shot of the previous screen so we can see exactly where it fails.

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            C0ffee_39 @stephenw10
            last edited by

            @stephenw10 Yes, I attach a screenshot of the error and the entire flow of settings, it's just that I didn't change anything at all, I got acquainted with all the parameters and they seem to fit. There is no error when comparing WAN and LAN to MAC addresses, I double-checked it - in the settings of the virtual machine, there is also a screenshot10.png 9.png 8.png 7.png 6.png 5.png 4.png 3.png 2.png 1.png

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Hmm, nothing there looks like a problem. It's an odd error though. It would usually return 'unable to connect to Netgate servers'.

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                I've replicated this. Digging into it.....

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                  C0ffee_39 @stephenw10
                  last edited by

                  @stephenw10 Thank you very much! I don't know what to think either...

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Yup, it seems like a bug. Developers are aware.

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                      C0ffee_39 @stephenw10
                      last edited by

                      @stephenw10 Ahaha, I'm lucky) It turns out that I'll need to download a new version later, right? And when will it be fixed?)

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Yes, it should be either fixed or possible to work past in the next version.

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                        • C
                          C0ffee_39 @stephenw10
                          last edited by

                          @stephenw10 Thank you very much!)

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                          • Y
                            youssef-mansour @stephenw10
                            last edited by

                            @stephenw10 I am facing the same problem. Pinging is working fine, the setup is the same as @C0ffee_39 and the error is the same as well "Cannot verify the eligibility ..." Are there any updates on this issue?

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                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              You're using the beta7 installer?

                              I Y 2 Replies Last reply Reply Quote 0
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                                Incremental9 @stephenw10
                                last edited by

                                @stephenw10 - I've got the same issue here. Is there a way we can download a previous version of pfSense?

                                Happy to provide any additional information that would help with the resolution of this issue.

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                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  You can still use the legacy installers for CE.

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                                  • Y
                                    youssef-mansour @stephenw10
                                    last edited by

                                    @stephenw10 said in Сannot verify the eligibility of system on VirtualBox:

                                    beta7 installer

                                    I'm using the Netgate installer here https://shop.netgate.com/products/netgate-installer
                                    with the installation image set to AMD64 ISO IPMI/Virtual Machines

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                                      Incremental9 @stephenw10
                                      last edited by

                                      Thank you very much @stephenw10

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                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        How is the VM configured you're trying to install on? Drive type etc?

                                        What VBox version?

                                        Does it succeed if you warm reboot and try again?
                                        The issue we hit with this before was that the VM cold boots with no system time and then updates it with ntp during the installer process.

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                                        • M
                                          miboco
                                          last edited by

                                          Hi,
                                          I ran into the same problem on a Mac running VMWare Fusion with Installer beta7. WAN network interface has direct access to the Mac network card, LAN is a private vmware network on the machine. Installation went through after I didn´t setup the LAN interface during the installation. The installer told me that it will only setup a WAN interface but no LAN. To my surprise after the first boot the LAN interface was configured with the pfsense default settings a.k.a. IP 192.168.1.1 and so on.
                                          Hope that helps and thanks for all your great work!

                                          Mike

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                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Hmm, that seems more like a subnet conflict. It showed the same eligibility check error?

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