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Сannot verify the eligibility of system on VirtualBox

Problems Installing or Upgrading pfSense Software
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  • C
    C0ffee_39 @stephenw10
    last edited by Jun 8, 2024, 1:17 PM

    @stephenw10 I pinged 8.8.8.8 and ews.netgate.com, everything is successfull. Here is a screen: login-to-view
    Then, I check /tmp/bsdinstall_log, but didn't find any errors (I don't know how to get file from VM, so I attached screens))))
    login-to-view login-to-view login-to-view login-to-view login-to-view login-to-view

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    • S
      stephenw10 Netgate Administrator
      last edited by Jun 8, 2024, 1:39 PM

      Hmm, nothing looks like an issue there. Can you get a screenshot of the actual error? Maybe also a shot of the previous screen so we can see exactly where it fails.

      C 1 Reply Last reply Jun 10, 2024, 5:10 PM Reply Quote 0
      • C
        C0ffee_39 @stephenw10
        last edited by Jun 10, 2024, 5:10 PM

        @stephenw10 Yes, I attach a screenshot of the error and the entire flow of settings, it's just that I didn't change anything at all, I got acquainted with all the parameters and they seem to fit. There is no error when comparing WAN and LAN to MAC addresses, I double-checked it - in the settings of the virtual machine, there is also a screenshotlogin-to-view login-to-view login-to-view login-to-view login-to-view login-to-view login-to-view login-to-view login-to-view login-to-view

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        • S
          stephenw10 Netgate Administrator
          last edited by Jun 10, 2024, 5:43 PM

          Hmm, nothing there looks like a problem. It's an odd error though. It would usually return 'unable to connect to Netgate servers'.

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          • S
            stephenw10 Netgate Administrator
            last edited by Jun 10, 2024, 8:02 PM

            I've replicated this. Digging into it.....

            C 1 Reply Last reply Jun 12, 2024, 12:22 AM Reply Quote 0
            • C
              C0ffee_39 @stephenw10
              last edited by Jun 12, 2024, 12:22 AM

              @stephenw10 Thank you very much! I don't know what to think either...

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              • S
                stephenw10 Netgate Administrator
                last edited by Jun 12, 2024, 12:23 AM

                Yup, it seems like a bug. Developers are aware.

                C 1 Reply Last reply Jun 14, 2024, 4:23 PM Reply Quote 1
                • C
                  C0ffee_39 @stephenw10
                  last edited by Jun 14, 2024, 4:23 PM

                  @stephenw10 Ahaha, I'm lucky) It turns out that I'll need to download a new version later, right? And when will it be fixed?)

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                  • S
                    stephenw10 Netgate Administrator
                    last edited by Jun 14, 2024, 4:35 PM

                    Yes, it should be either fixed or possible to work past in the next version.

                    C Y 2 Replies Last reply Jun 14, 2024, 4:36 PM Reply Quote 3
                    • C
                      C0ffee_39 @stephenw10
                      last edited by Jun 14, 2024, 4:36 PM

                      @stephenw10 Thank you very much!)

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                      • Y
                        youssef-mansour @stephenw10
                        last edited by Aug 8, 2024, 11:19 PM

                        @stephenw10 I am facing the same problem. Pinging is working fine, the setup is the same as @C0ffee_39 and the error is the same as well "Cannot verify the eligibility ..." Are there any updates on this issue?

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                        • S
                          stephenw10 Netgate Administrator
                          last edited by Aug 9, 2024, 1:09 AM

                          You're using the beta7 installer?

                          I Y 2 Replies Last reply Aug 10, 2024, 11:12 AM Reply Quote 0
                          • I
                            Incremental9 @stephenw10
                            last edited by Aug 10, 2024, 11:12 AM

                            @stephenw10 - I've got the same issue here. Is there a way we can download a previous version of pfSense?

                            Happy to provide any additional information that would help with the resolution of this issue.

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                            • S
                              stephenw10 Netgate Administrator
                              last edited by Aug 10, 2024, 11:31 AM

                              You can still use the legacy installers for CE.

                              I 1 Reply Last reply Aug 11, 2024, 4:56 AM Reply Quote 2
                              • Y
                                youssef-mansour @stephenw10
                                last edited by Aug 11, 2024, 12:25 AM

                                @stephenw10 said in Сannot verify the eligibility of system on VirtualBox:

                                beta7 installer

                                I'm using the Netgate installer here https://shop.netgate.com/products/netgate-installer
                                with the installation image set to AMD64 ISO IPMI/Virtual Machines

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                                • I
                                  Incremental9 @stephenw10
                                  last edited by Aug 11, 2024, 4:56 AM

                                  Thank you very much @stephenw10

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                                  • S
                                    stephenw10 Netgate Administrator
                                    last edited by Aug 11, 2024, 12:03 PM

                                    How is the VM configured you're trying to install on? Drive type etc?

                                    What VBox version?

                                    Does it succeed if you warm reboot and try again?
                                    The issue we hit with this before was that the VM cold boots with no system time and then updates it with ntp during the installer process.

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                                    • M
                                      miboco
                                      last edited by Aug 12, 2024, 2:33 PM

                                      Hi,
                                      I ran into the same problem on a Mac running VMWare Fusion with Installer beta7. WAN network interface has direct access to the Mac network card, LAN is a private vmware network on the machine. Installation went through after I didn´t setup the LAN interface during the installation. The installer told me that it will only setup a WAN interface but no LAN. To my surprise after the first boot the LAN interface was configured with the pfsense default settings a.k.a. IP 192.168.1.1 and so on.
                                      Hope that helps and thanks for all your great work!

                                      Mike

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                                      • S
                                        stephenw10 Netgate Administrator
                                        last edited by Aug 12, 2024, 2:44 PM

                                        Hmm, that seems more like a subnet conflict. It showed the same eligibility check error?

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                                          miboco
                                          last edited by Aug 12, 2024, 3:05 PM

                                          Yes. The LAN interface is „connected“ to a virtual network created by Fusion exclusively on my Mac and no other virtual machines were running and my local hardware network is not 192.168.1.0/24. Maybe the installer couldn´t get the state of the LAN interface? WAN was working fine.

                                          1 Reply Last reply Reply Quote 0
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