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    PFsense unable to check for update n Unable to retrieve package information

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      @vijay7 said in PFsense unable to check for update n Unable to retrieve package information:

      https://redmine.pfsense.org/issues/11619

      Mmm, you can hit that coming from 2.4.4 but when you do you see the pretty clear error:

      pkg-static: repository pfSense contains packages for wrong OS version: FreeBSD:11:amd64
      

      And you're not seeing any errors.

      But you can try switching the repo branch and back which is what would solve that.

      Steve

      V 1 Reply Last reply Reply Quote 0
      • V
        vijay7 @stephenw10
        last edited by

        @stephenw10 can you provide the documentation, for the suggestion you gave.

        switch back the repo branch.

        1 Reply Last reply Reply Quote 0
        • GertjanG
          Gertjan @vijay7
          last edited by Gertjan

          @vijay7
          This is probably the issue :

          8f79fc3b-9592-4d7a-928f-7ef71e246b73-image.png

          Looks like a local issue to me.

          Run

          pkg-static info -e pfSense-repo
          

          (this return nothing for me)

          and the more verbose

          pkg-static info pfSense-repo
          

          This should return

          pfSense-repo-2.5.2_1
          Name           : pfSense-repo
          Version        : 2.5.2_1
          Installed on   : Thu Jul  8 18:43:27 2021 CEST
          Origin         : sysutils/pfSense-repo
          Architecture   : FreeBSD:12:amd64
          Prefix         : /usr/local
          Categories     : sysutils
          Licenses       : APACHE20
          Maintainer     : coreteam@pfsense.org
          WWW            : https://www.pfsense.org/
          Comment        : Setup pfSense pkg(8) repositories
          Annotations    :
                  FreeBSD_version: 1202504
                  repo_type      : binary
                  repository     : pfSense
          Flat size      : 11.7KiB
          Description    :
          Setup pfSense pkg(8) repositories
          

          for me.

          Try

          pkg-static install pfSense-repo
          

          or even

          pkg-static install -f pfSense-repo
          

          Consider also the sledge hammer solution :
          Backup - and clean install.
          Double check the drive for errors while doing so.

          No "help me" PM's please. Use the forum, the community will thank you.
          Edit : and where are the logs ??

          1 Reply Last reply Reply Quote 0
          • W
            wimlauwaert @stephenw10
            last edited by

            @stephenw10 This also solved same issue in version 2.7 :-). Tnx!

            1 Reply Last reply Reply Quote 1
            • W
              wrgraves
              last edited by

              going from 2.6.0 to 2.7.0 with the same issue but this didn't work for me. When I got to the pkg-static install -f pfSense-repo I got
              pfSense-repo-2.7.0_2
              Name : pfSense-repo
              Version : 2.7.0_2
              Installed on : Fri Jul 7 10:19:19 2023 MDT
              Origin : sysutils/pfSense-repo
              Architecture : FreeBSD:14:amd64
              Prefix : /usr/local
              Categories : sysutils
              Licenses : APACHE20
              Maintainer : coreteam@pfsense.org
              WWW : https://www.pfsense.org/
              Comment : Setup pfSense pkg(8) repositories
              Annotations :
              FreeBSD_version: 1400085
              build_timestamp: 2023-07-06T13:40:10+0000
              built_by : poudriere-git-3.3.99.20220831
              port_checkout_unclean: yes
              port_git_hash : 87fc5d18e82b
              ports_top_checkout_unclean: yes
              ports_top_git_hash: 87fc5d18e82b
              repo_type : binary
              repository : pfSense
              Flat size : 11.2KiB
              Description :
              Setup pfSense pkg(8) repositories

              WWW: https://www.pfsense.org/
              root@pfSense:/usr/local/share# pkg-static install pfSense-repo
              Updating pfSense-core repository catalogue...
              pkg-static: https://pkg.pfsense.org/pfSense_v2_7_0_amd64-core/meta.txz: No address record
              repository pfSense-core has no meta file, using default settings
              pkg-static: https://pkg.pfsense.org/pfSense_v2_7_0_amd64-core/packagesite.pkg: No address record
              pkg-static: https://pkg.pfsense.org/pfSense_v2_7_0_amd64-core/packagesite.txz: No address record
              Unable to update repository pfSense-core
              Updating pfSense repository catalogue...
              pkg-static: https://pkg.pfsense.org/pfSense_v2_7_0_amd64-pfSense_v2_7_0/meta.txz: No address record
              repository pfSense has no meta file, using default settings
              pkg-static: https://pkg.pfsense.org/pfSense_v2_7_0_amd64-pfSense_v2_7_0/packagesite.pkg: No address record
              pkg-static: https://pkg.pfsense.org/pfSense_v2_7_0_amd64-pfSense_v2_7_0/packagesite.txz: No address record
              Unable to update repository pfSense
              Error updating repositories!

              Where it died. I can't put in a fresh system at this point, I guess I'm stuck on 2.6.0

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Hmm, that looks like a DNS issue. Check you can resolve generally.

                W 1 Reply Last reply Reply Quote 1
                • W
                  wrgraves @stephenw10
                  last edited by

                  @stephenw10 Thanks, what a dummy I am. I unhooked it from the DNS server and forgot to redirect it.
                  Thanks, that fixed it.
                  Wayne

                  1 Reply Last reply Reply Quote 1
                  • D
                    DaveP 0
                    last edited by

                    Hi, I've hit the same problem on 2.70 and I've tried everything in here.
                    It started with an issue with the conf and then complained about a cert issue and so I just continued with the commands. I've also reinstalled from scratch and still end up the same place.

                    pkg-static install -f pfSense-repo

                    gave me.

                    Updating pfSense-core repository catalogue...
                    pkg-static: An error occured while fetching package
                    pkg-static: An error occured while fetching package
                    repository pfSense-core has no meta file, using default settings
                    pkg-static: An error occured while fetching package
                    pkg-static: An error occured while fetching package
                    Unable to update repository pfSense-core
                    Updating pfSense repository catalogue...
                    pkg-static: An error occured while fetching package
                    pkg-static: An error occured while fetching package
                    repository pfSense has no meta file, using default settings
                    pkg-static: An error occured while fetching package
                    pkg-static: An error occured while fetching package
                    Unable to update repository pfSense
                    Error updating repositories!
                    

                    Yet the fetch worked, which was the meta file it looks like it is complaining about.

                    Any ideas for the next steps. Did I mention I hate networking. I never seem to sacrifice enough small furry animals to the dark gods.

                    GertjanG stephenw10S 2 Replies Last reply Reply Quote 0
                    • GertjanG
                      Gertjan @DaveP 0
                      last edited by

                      @DaveP-0 said in PFsense unable to check for update n Unable to retrieve package information:

                      I've also reinstalled from scratch and still end up the same place.

                      From scratch using 2.7.0 ?
                      Why not 2.7.2 and call it a day ?

                      No "help me" PM's please. Use the forum, the community will thank you.
                      Edit : and where are the logs ??

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator @DaveP 0
                        last edited by

                        @DaveP-0 said in PFsense unable to check for update n Unable to retrieve package information:

                        Updating pfSense-core repository catalogue...
                        pkg-static: An error occured while fetching package
                        pkg-static: An error occured while fetching package

                        When you see that try running: pkg-static -d update

                        That will give you debug output so you can see why it's failing.

                        But, yes, just install 2.7.2 if you can reinstall.

                        Steve

                        D 1 Reply Last reply Reply Quote 0
                        • D
                          DaveP 0 @stephenw10
                          last edited by

                          @stephenw10 said in PFsense unable to check for update n Unable to retrieve package information:

                          pkg-static -d update

                          Rather a long log output so I've pasted it into a txt file. Noticed some cert errors.

                          I've already installed three times with no difference and when I go to update it tells me it is on the latest so doesn't offer the upgrade button.

                          return.txt

                          Screenshot from 2024-07-02 13-50-41.png

                          I do have IPv6 enabled and tried to disable it to test if that was it and got this

                          Shell Output - pfSense-upgrade -4

                          ERROR: It was not possible to determine pkg remote version

                          Updating repositories metadata...
                          Updating pfSense-core repository catalogue...
                          pkg-static: An error occured while fetching package
                          pkg-static: An error occured while fetching package
                          repository pfSense-core has no meta file, using default settings
                          pkg-static: An error occured while fetching package
                          pkg-static: An error occured while fetching package
                          Unable to update repository pfSense-core
                          Updating pfSense repository catalogue...
                          pkg-static: An error occured while fetching package
                          pkg-static: An error occured while fetching package
                          repository pfSense has no meta file, using default settings
                          pkg-static: An error occured while fetching package
                          pkg-static: An error occured while fetching package
                          Unable to update repository pfSense
                          Error updating repositories!
                          ERROR: It was not possible to determine pfSense-upgrade remote version
                          ERROR: It was not possible to determine pfSense-upgrade remote version
                          Upgrading pfSense-upgrade... failed.

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Ok run certctl rehash then recheck.

                            D 1 Reply Last reply Reply Quote 0
                            • D
                              DaveP 0 @stephenw10
                              last edited by

                              @stephenw10 OK. Tried that. I got this which didn't say much.

                              Shell Output - certctl rehash

                              Scanning /usr/share/certs/untrusted for certificates...
                              Scanning /usr/share/certs/trusted for certificates...
                              Scanning /usr/local/share/certs for certificates...

                              I waited a few mins in case it was doing something in the background. I then tried the package list again and the same error.

                              1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                OK so pkg-static -d update shows the same output?

                                D 1 Reply Last reply Reply Quote 0
                                • D
                                  DaveP 0 @stephenw10
                                  last edited by

                                  @stephenw10 No. There is a lot more data returned from
                                  pkg-static -d update

                                  return2.txt

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    OK that's working correctly now you should be able to upgrade.

                                    You won't see packages until after you upgrade or switch the repo back to 2.7.0. The 2.7.2 packages it's seeing now are not compatible with 2.7.0.

                                    D 1 Reply Last reply Reply Quote 0
                                    • D
                                      DaveP 0 @stephenw10
                                      last edited by

                                      @stephenw10 OK that makes sense Thanks for sorting that out. It is looking for incompatible packages. The error message was a bit ambiguous though.

                                      What am I upgrading to? It says I am up to date and the buttons to upgrade are gone.

                                      How do I switch the repo back to 2.7.0. and what are the implications? I think I'd leave it on the standard path if I can get the packages working.

                                      I'll look at the repo system now. Never really looked at it properly because until 2.7.0 everything just worked.

                                      D 1 Reply Last reply Reply Quote 0
                                      • D
                                        DaveP 0 @DaveP 0
                                        last edited by

                                        @stephenw10 Ignore that previous post. I stupidly didn't look at the upgrade page where it quite clearly said upgrade to 2.7.2. Sorry, you have enough to do without idiots wasting your time.

                                        Anyway clicked the button and upgraded. When it rebooted I then went to the package manager and it downloaded a list of packages successfully.

                                        Thank you very much.

                                        btw: I did install a few times from scratch so clearly there is something there that isn't right in the core 2.7.0.

                                        1 Reply Last reply Reply Quote 0
                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          The cert hashing issue is a known bug in 2.7.0. It's fixed in 2.7.1 and later:

                                          https://docs.netgate.com/pfsense/en/latest/releases/2-7-1.html#troubleshooting

                                          1 Reply Last reply Reply Quote 1
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