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    PFsense unable to check for update n Unable to retrieve package information

    Scheduled Pinned Locked Moved General pfSense Questions
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    • GertjanG
      Gertjan @DaveP 0
      last edited by

      @DaveP-0 said in PFsense unable to check for update n Unable to retrieve package information:

      I've also reinstalled from scratch and still end up the same place.

      From scratch using 2.7.0 ?
      Why not 2.7.2 and call it a day ?

      No "help me" PM's please. Use the forum, the community will thank you.
      Edit : and where are the logs ??

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator @DaveP 0
        last edited by

        @DaveP-0 said in PFsense unable to check for update n Unable to retrieve package information:

        Updating pfSense-core repository catalogue...
        pkg-static: An error occured while fetching package
        pkg-static: An error occured while fetching package

        When you see that try running: pkg-static -d update

        That will give you debug output so you can see why it's failing.

        But, yes, just install 2.7.2 if you can reinstall.

        Steve

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        • D
          DaveP 0 @stephenw10
          last edited by

          @stephenw10 said in PFsense unable to check for update n Unable to retrieve package information:

          pkg-static -d update

          Rather a long log output so I've pasted it into a txt file. Noticed some cert errors.

          I've already installed three times with no difference and when I go to update it tells me it is on the latest so doesn't offer the upgrade button.

          return.txt

          Screenshot from 2024-07-02 13-50-41.png

          I do have IPv6 enabled and tried to disable it to test if that was it and got this

          Shell Output - pfSense-upgrade -4

          ERROR: It was not possible to determine pkg remote version

          Updating repositories metadata...
          Updating pfSense-core repository catalogue...
          pkg-static: An error occured while fetching package
          pkg-static: An error occured while fetching package
          repository pfSense-core has no meta file, using default settings
          pkg-static: An error occured while fetching package
          pkg-static: An error occured while fetching package
          Unable to update repository pfSense-core
          Updating pfSense repository catalogue...
          pkg-static: An error occured while fetching package
          pkg-static: An error occured while fetching package
          repository pfSense has no meta file, using default settings
          pkg-static: An error occured while fetching package
          pkg-static: An error occured while fetching package
          Unable to update repository pfSense
          Error updating repositories!
          ERROR: It was not possible to determine pfSense-upgrade remote version
          ERROR: It was not possible to determine pfSense-upgrade remote version
          Upgrading pfSense-upgrade... failed.

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Ok run certctl rehash then recheck.

            D 1 Reply Last reply Reply Quote 0
            • D
              DaveP 0 @stephenw10
              last edited by

              @stephenw10 OK. Tried that. I got this which didn't say much.

              Shell Output - certctl rehash

              Scanning /usr/share/certs/untrusted for certificates...
              Scanning /usr/share/certs/trusted for certificates...
              Scanning /usr/local/share/certs for certificates...

              I waited a few mins in case it was doing something in the background. I then tried the package list again and the same error.

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                OK so pkg-static -d update shows the same output?

                D 1 Reply Last reply Reply Quote 0
                • D
                  DaveP 0 @stephenw10
                  last edited by

                  @stephenw10 No. There is a lot more data returned from
                  pkg-static -d update

                  return2.txt

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    OK that's working correctly now you should be able to upgrade.

                    You won't see packages until after you upgrade or switch the repo back to 2.7.0. The 2.7.2 packages it's seeing now are not compatible with 2.7.0.

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                    • D
                      DaveP 0 @stephenw10
                      last edited by

                      @stephenw10 OK that makes sense Thanks for sorting that out. It is looking for incompatible packages. The error message was a bit ambiguous though.

                      What am I upgrading to? It says I am up to date and the buttons to upgrade are gone.

                      How do I switch the repo back to 2.7.0. and what are the implications? I think I'd leave it on the standard path if I can get the packages working.

                      I'll look at the repo system now. Never really looked at it properly because until 2.7.0 everything just worked.

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                      • D
                        DaveP 0 @DaveP 0
                        last edited by

                        @stephenw10 Ignore that previous post. I stupidly didn't look at the upgrade page where it quite clearly said upgrade to 2.7.2. Sorry, you have enough to do without idiots wasting your time.

                        Anyway clicked the button and upgraded. When it rebooted I then went to the package manager and it downloaded a list of packages successfully.

                        Thank you very much.

                        btw: I did install a few times from scratch so clearly there is something there that isn't right in the core 2.7.0.

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          The cert hashing issue is a known bug in 2.7.0. It's fixed in 2.7.1 and later:

                          https://docs.netgate.com/pfsense/en/latest/releases/2-7-1.html#troubleshooting

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