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    Can't login to GUI

    Scheduled Pinned Locked Moved General pfSense Questions
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    • chudakC
      chudak
      last edited by

      Hello all,

      I never had this issue before and suspect it may be unrelated to pfS as I see that for example the Schwab website is down today.

      However, curious how other people troubleshoot it.

      I can't log in to my pfS Web GUI
      Can ping, can ssh, see php-fpm[25276]: /index.php: Successful login for user '... when try log in, bu the browser never refreshes and renders the page.

      I have not tried rebooting yet (as I am away from the router)

      Tried 11) Restart GUI and 16) Restart PHP-FPM

      Any clues are appreciated.
      TIA

      GertjanG 1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        You tried multiple browsers? Multiple clients?

        Does the browser try to refresh or load?

        1 Reply Last reply Reply Quote 0
        • GertjanG
          Gertjan @chudak
          last edited by

          @chudak said in Can't login to GUI:

          (as I am away from the router)

          @chudak said in Can't login to GUI:

          when try log in, bu the browser never refreshes and renders the page

          How are you connected to pfSense ?

          No "help me" PM's please. Use the forum, the community will thank you.
          Edit : and where are the logs ??

          chudakC 1 Reply Last reply Reply Quote 0
          • chudakC
            chudak @Gertjan
            last edited by

            @Gertjan

            I tried different browsers
            Incognito etc
            I’m connecting via TS or OpenVPN

            Tried from the local to pfS machine that was connected via VNV

            chudakC 1 Reply Last reply Reply Quote 0
            • chudakC
              chudak @chudak
              last edited by

              @chudak

              That’s what I found in one of the browsers:

              Crash report begins. Anonymous machine information:

              amd64
              15.0-CURRENT
              FreeBSD 15.0-CURRENT #0 plus-RELENG_24_03-n256311-e71f834dd81: Fri Apr 19 00:28:14 UTC 2024 root@freebsd:/var/jenkins/workspace/pfSense-Plus-snapshots-24_03-main/obj/amd64/Y4MAEJ2R/var/jenkins/workspace/pfSense-Plus-snapshots-24_03-main/sources/FreeBS

              Crash report details:

              No PHP errors found.

              No FreeBSD crash data found.

              chudakC 1 Reply Last reply Reply Quote 0
              • chudakC
                chudak @chudak
                last edited by

                @chudak

                I will try rebooting tomorrow

                But it’s still interesting what went wrong without any issues or emails or anything else reported by pfS

                chudakC 1 Reply Last reply Reply Quote 0
                • chudakC
                  chudak @chudak
                  last edited by

                  I wonder what does resetwebgui do via ssh 12) PHP shell + Netgate pfSense Plus tools

                  anyone?

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    It does:

                    // parse config.xml
                    config_set_path('', parse_config(true));
                    $default_theme = "pfSense.css";
                    $default_columns = 2;
                    $default_widgets = "system_information:col1:show,interfaces:col2:show";
                    
                    echo "Resetting webGUI:\n";
                    echo "  Theme to " . $default_theme . "\n";
                    echo "  Dashboard columns to " . $default_columns . "\n";
                    echo "  Top navigation to scroll\n";
                    echo "  Widgets to System Information and Interfaces\n";
                    echo "...";
                    
                    config_set_path('system/webgui/webguicss', $default_theme);
                    config_set_path('system/webgui/dashboardcolumns', $default_columns);
                    
                    config_del_path('system/webgui/webguifixedmenu');
                    
                    config_set_path('widgets/sequence', $default_widgets);
                    
                    write_config("pfSsh.php reset webGUI");
                    
                    echo "done.\n";
                    

                    So it resets the dashboard to the default layout. Useful if you have added a broken widget for example because you are always first taken to the dashboard.

                    chudakC 1 Reply Last reply Reply Quote 0
                    • chudakC
                      chudak @stephenw10
                      last edited by

                      @stephenw10 said in Can't login to GUI:

                      It does:

                      // parse config.xml
                      config_set_path('', parse_config(true));
                      $default_theme = "pfSense.css";
                      $default_columns = 2;
                      $default_widgets = "system_information:col1:show,interfaces:col2:show";
                      
                      echo "Resetting webGUI:\n";
                      echo "  Theme to " . $default_theme . "\n";
                      echo "  Dashboard columns to " . $default_columns . "\n";
                      echo "  Top navigation to scroll\n";
                      echo "  Widgets to System Information and Interfaces\n";
                      echo "...";
                      
                      config_set_path('system/webgui/webguicss', $default_theme);
                      config_set_path('system/webgui/dashboardcolumns', $default_columns);
                      
                      config_del_path('system/webgui/webguifixedmenu');
                      
                      config_set_path('widgets/sequence', $default_widgets);
                      
                      write_config("pfSsh.php reset webGUI");
                      
                      echo "done.\n";
                      

                      So it resets the dashboard to the default layout. Useful if you have added a broken widget for example because you are always first taken to the dashboard.

                      I will wait on using it , thx

                      6aaf4533-1112-4e1f-a222-1855eda230d6-image.png

                      That's what I got on incognito browser

                      GertjanG 1 Reply Last reply Reply Quote 0
                      • GertjanG
                        Gertjan @chudak
                        last edited by

                        @chudak

                        Time to find out what written here :
                        fab51733-6b17-40a3-bc52-ee8fe332b841-image.png

                        No "help me" PM's please. Use the forum, the community will thank you.
                        Edit : and where are the logs ??

                        chudakC 1 Reply Last reply Reply Quote 0
                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Can you click on that to reach the crash report?

                          Can you visit any other page if you go to it directly? Like: https://<firewall_ip>/status_logs.php

                          chudakC 1 Reply Last reply Reply Quote 0
                          • chudakC
                            chudak @Gertjan
                            last edited by

                            @Gertjan said in Can't login to GUI:

                            @chudak

                            Time to find out what written here :
                            fab51733-6b17-40a3-bc52-ee8fe332b841-image.png

                            The web server encountered an error processing this request.

                            Check the Crash Reporter for details.
                            50x Error

                            1 Reply Last reply Reply Quote 0
                            • chudakC
                              chudak @stephenw10
                              last edited by chudak

                              @stephenw10 said in Can't login to GUI:

                              Can you click on that to reach the crash report?

                              Can you visit any other page if you go to it directly? Like: https://<firewall_ip>/status_logs.php

                              Yes actually!!!

                              But not dashboard

                              What does it mean?

                              1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Almost certainly that something on the dashboard is triggering the issue.

                                What widgets do you have enabled there?

                                chudakC 1 Reply Last reply Reply Quote 0
                                • chudakC
                                  chudak @stephenw10
                                  last edited by

                                  @stephenw10

                                  Hard to say, can't remember

                                  I'd say all :)

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Well running that phpshell script will set the dash back to the defaults if needed. Or you can roll back the config if you just added something to the dash.

                                    chudakC 1 Reply Last reply Reply Quote 0
                                    • chudakC
                                      chudak @stephenw10
                                      last edited by

                                      @stephenw10 said in Can't login to GUI:

                                      Well running that phpshell script will set the dash back to the defaults if needed. Or you can roll back the config if you just added something to the dash.

                                      I will try rebooting tomorrow

                                      I have not touched anything at all on the dash, so 🤷🏼‍♂️

                                      Another issue is - what’s the best way to troubleshoot for users in similar situations. So far no answer yet

                                      I must tell that today's exchange was useful

                                      Thx guys!

                                      GertjanG 1 Reply Last reply Reply Quote 0
                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Check the System and Webgui logs. Use the CLI if the webgui is not available at all.

                                        1 Reply Last reply Reply Quote 0
                                        • GertjanG
                                          Gertjan @chudak
                                          last edited by

                                          @chudak said in Can't login to GUI:

                                          what’s the best way to troubleshoot for users in similar situations.

                                          As my signature : always start looking at the logs.
                                          Don't care if the GUI or whatever isn't working : the logs are always (every system on the planet) here : /var/log/
                                          Logs files are always great : the tell you when the system is happy, you'll learn to see what logs look like if all is well.
                                          When things go downhill, you'll spot the new lines / messages and these tell you what is up.

                                          No "help me" PM's please. Use the forum, the community will thank you.
                                          Edit : and where are the logs ??

                                          1 Reply Last reply Reply Quote 0
                                          • chudakC
                                            chudak
                                            last edited by

                                            The system is back to normal without me doing anything today !!!

                                            S 1 Reply Last reply Reply Quote 0
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