• Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Search
  • Register
  • Login
Netgate Discussion Forum
  • Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Search
  • Register
  • Login

SG-2440 un-reachable via PUTTY or GUI

Scheduled Pinned Locked Moved General pfSense Questions
53 Posts 4 Posters 3.0k Views
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • S
    SteveITS Rebel Alliance @dareys
    last edited by Aug 8, 2024, 3:44 AM

    @dareys Try another cable? The software on the router isn’t related to the port detection. Win 11 should just work per the docs.

    Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
    When upgrading, allow 10-15 minutes to reboot, or more depending on packages, and device or disk speed.
    Upvote 👍 helpful posts!

    1 Reply Last reply Reply Quote 0
    • D
      dareys
      last edited by Aug 8, 2024, 5:22 AM

      I don´t do this very often, I don´t have a "spare" cable, this cable has very little mileage...

      In addition the fact that the GUI would not load either makes me think the problem is elsewhere....

      So, if I go buy a new cable and have the same result, then what? At this point perhaps pushing the reset button is the best next move.

      1 Reply Last reply Reply Quote 0
      • S
        stephenw10 Netgate Administrator
        last edited by stephenw10 Aug 8, 2024, 11:56 AM Aug 8, 2024, 11:55 AM

        The reset button will not help connecting the console cable. The reset procedure on the 2440 with reset the config but not the OS. And it can only work if the unit is booting far enough to reach the reset stage.

        The serial console should always work even if there is no OS installed. It's just a hardware USB to serial chip, you should see the output from the BIOS etc.

        I would try a different client device if you can.

        1 Reply Last reply Reply Quote 0
        • D
          dareys
          last edited by Aug 8, 2024, 2:56 PM

          I just installed CP210x_Universal_Windows_Driver on another computer, rebooted and reconnected the SG-2440, immediately received a message indicating that the USB device was not recognized.

          Unbelievably, you might be right, the cable is defective... I have a hard time with the idea, because this is the second "defective" cable I buy in the last four years, hardly ever been used.

          I will see about replacing it before going any further. Thank you.

          J 1 Reply Last reply Aug 13, 2024, 5:23 AM Reply Quote 0
          • S
            stephenw10 Netgate Administrator
            last edited by Aug 8, 2024, 3:57 PM

            Yeah, we have seen some cable issues that are hard to believe. Like the device is recogised but no data is received. No idea how that can happen.

            Some cables just don;t pass the data at all, power only, so the device just never appears.

            Either way trying a different cable to be sure is a good idea.

            1 Reply Last reply Reply Quote 0
            • D
              dareys
              last edited by Aug 8, 2024, 7:35 PM

              I just came back from the a local electronics shop.

              When I explained the problem, the sales person tested data flow from one end to the other.

              I was about to buy a "new" cable regardless but the sales person said he did not think the cable is the issue.

              And, if so, perhaps I should buy an "official" cable, even if I have to wait a few days for it to arrive.

              I did not see an "official" recomendation on the documentation I have been looking at
              https://docs.netgate.com/pfsense/en/latest/solutions/xg-7100/connect-to-console.html

              Any thoughts?

              1 Reply Last reply Reply Quote 0
              • S
                stephenw10 Netgate Administrator
                last edited by Aug 8, 2024, 8:09 PM

                Indeed there is no recommended cable. Any cable that carries data and power should work.

                if you have some other client type you can test with I would try that.

                1 Reply Last reply Reply Quote 0
                • D
                  dareys
                  last edited by Aug 8, 2024, 8:16 PM

                  Again, thank you for your suggestions, the sales person had the same.

                  I am looking through my old equipment to find out if I can test the cable with an old cell phone.

                  It might work on my old Blackberry or my old Motorola, I will let you know

                  1 Reply Last reply Reply Quote 0
                  • D
                    dareys
                    last edited by Aug 8, 2024, 9:11 PM

                    I tried connecting the cable to an old Motorola cell phone with no charge, the phone lit up, so the cable is carrying power.

                    However, the phone indicates that this is not a recognized charging device,..

                    That brings me to the point that perhaps my cable "was" working but now the SG-2440 does not recognize it as a "certified" cable?

                    Hence my question to buy a Netgate certified "cable"...

                    597a7fba-1956-400d-b6f1-5190bd54f5aa-WhatsApp Image 2024-08-08 at 15.07.57.jpeg

                    1 Reply Last reply Reply Quote 0
                    • S
                      stephenw10 Netgate Administrator
                      last edited by Aug 8, 2024, 9:45 PM

                      Nope there is nothing special about the cable. In fact the 2440 can't 'see' the cable at all it only sees the serial port side of the chip.

                      It could still be a cable issue. As I said we have seen some weird issues with cables.

                      It could be a driver issue. Testing from a Mac or Linux client that uses a different driver would be a good test if you can.

                      You can connect it to another pfSense device if you have one. The driver is built in to pfSense/FreeBSD.

                      1 Reply Last reply Reply Quote 0
                      • D
                        dareys
                        last edited by Aug 8, 2024, 10:04 PM

                        This is not something I do frequently or for a living, I am just trying to setup a better firewall, vpn solution for my home office and leverage equipment I bought in 2015 but have not managed to get going.

                        I don´t have a Mac or access to Linux environment (or not easily) so all I can do is buy a new cable and try on my existing windows equipment after downloading and re-installing the drivers.

                        I guess if that doesn´t work, then the device must be fried.

                        1 Reply Last reply Reply Quote 0
                        • S
                          stephenw10 Netgate Administrator
                          last edited by Aug 9, 2024, 1:07 AM

                          It could still be a driver issue even if a new cable behaves the same.

                          1 Reply Last reply Reply Quote 0
                          • D
                            dareys
                            last edited by Aug 9, 2024, 6:31 PM

                            Ok, I will download the drivers fresh (I had a copy in my cloud) and try that way, thank you.

                            1 Reply Last reply Reply Quote 0
                            • D
                              dareys
                              last edited by Aug 12, 2024, 12:29 AM

                              Hello, I bought a new cable, plugged it in, no change. Re-started the device, now all leds are red.

                              1 Reply Last reply Reply Quote 0
                              • S
                                stephenw10 Netgate Administrator
                                last edited by Aug 12, 2024, 11:43 AM

                                Was it able to open the virtual port without errors?

                                If the status LED doesn't turn green though that means it isn't POSTing and probably means a hardware issue.

                                1 Reply Last reply Reply Quote 0
                                • D
                                  dareys
                                  last edited by Aug 12, 2024, 5:41 PM

                                  Hello,

                                  Enclosed please find a copy of the back of my SG-2440

                                  It has the following ports : WAN, LAN, OPT1, OPT2 with leds

                                  There are two other leds : "status" and "sata activity"

                                  When I plug in the power :

                                  1. "sata activity" : flashes green, then red
                                  2. "status" : lights up red and stays that way
                                  3. WAN, LAN, OPT1, OPT2 : all post green and then go dark

                                  Not sure how I got to this point, I just made a backup, rebooted the device and here we are.

                                  If the device is fried, it is no longer under warranty, I had to dispose of it, I paid about $500.00 USD for it.

                                  Thank you,

                                  Jean-Pierre

                                  SG-2440.png

                                  1 Reply Last reply Reply Quote 0
                                  • S
                                    stephenw10 Netgate Administrator
                                    last edited by Aug 12, 2024, 6:02 PM

                                    If the Status LED doesn't turn green you won't see any output at the console.

                                    The only thing you can try there is to reset the NVRAM:
                                    https://docs.netgate.com/pfsense/en/latest/solutions/sg-2440/nvram-reset.html

                                    Do you have the serial number of that 2440?

                                    1 Reply Last reply Reply Quote 0
                                    • D
                                      dareys
                                      last edited by Aug 12, 2024, 7:03 PM

                                      Hello again, thank you for the response.

                                      Sorry about the typo, I have not disposed of the device, would like to avoid it.

                                      Sure, I will try this and let you know ASAP, it is a bit envolved.

                                      Thank you

                                      1 Reply Last reply Reply Quote 0
                                      • D
                                        dareys
                                        last edited by Aug 12, 2024, 7:10 PM

                                        ... AND yes, here it is SG-2440 SN 1027150106

                                        1 Reply Last reply Reply Quote 0
                                        • S
                                          stephenw10 Netgate Administrator
                                          last edited by Aug 12, 2024, 7:38 PM

                                          OK that device shipped from us in 2015. It's an early board. There's a pretty good chance this could be a hardware issue. 😞

                                          1 Reply Last reply Reply Quote 0
                                          33 out of 53
                                          • First post
                                            33/53
                                            Last post
                                          Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.
                                            This community forum collects and processes your personal information.
                                            consent.not_received