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    New pfSense Install Issues with 1 of 3 Samsing TVs. Cannot establish an internet connection

    Scheduled Pinned Locked Moved General pfSense Questions
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    • F
      frr @stephenw10
      last edited by frr

      I neglected to write that down in my notes. I think it was dynamic DHCP when I switched to wireless.

      No 'ARP Table Static Entry' Deleted that early on. It did not help at that time.

      TV Clock has always been set to auto and the correct time zone. FYI:It does not have any time server settings that I can find.

      But I would have thought that the TV clock would have corrected itself during the several times it was connected directly to the Modem, had an internet connection established and was streaming anything. Also, shortly before I moved over from my old firewall, it was working and the tv was not power cycled until I started the debugging. It should have had the correct time.

      The capture log timestamps look like they are UDT, is that normal?

      I do not have the pfsense NTP service enabled because it says not to if is running in a VM. How ever I did make the localization entries in the General Setup when I installed pfsense. I'm running pfsense as a VM in proxmox and it has had the correct time.

      6f61a319-bfee-4e2e-b605-88fcedc4166a-image.png

      2189873c-8d4c-4f55-8460-1f537a2421b6-image.png

      Does any of this info help? Thanks!

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Probably not a clock issue then. 🤔

        F 1 Reply Last reply Reply Quote 0
        • stephenw10S stephenw10 moved this topic from Problems Installing or Upgrading pfSense Software on
        • F
          frr @stephenw10
          last edited by

          Any suggestions for next steps?

          Thanks

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Is it still working correctly? Not sure there's anything we can do if we can't replicate it.

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            • johnpozJ
              johnpoz LAYER 8 Global Moderator @stephenw10
              last edited by

              @stephenw10 said in New pfSense Install Issues with 1 of 3 Samsing TVs. Cannot establish an internet connection:

              This feels like once it was able to connect it may have updated and corrected whatever issue it was hitting

              But why wouldn't it have done that when he connected it directly to his modem? maybe he didn't leave it connected long enough?

              Its still arping like crazy - every 2 seconds

              arp.jpg

              That doesn't seem right... Do your other tvs do that much arp?

              So I took a look at one of my tv's and how much it is arping, and MY TCL tv is arping for its gateway every 12 seconds.

              tcl.jpg

              Its better than every 2, but it still seems like a pretty insane amount of arp.. Do these IOT sort of devices not have any cache at all?

              An intelligent man is sometimes forced to be drunk to spend time with his fools
              If you get confused: Listen to the Music Play
              Please don't Chat/PM me for help, unless mod related
              SG-4860 24.11 | Lab VMs 2.8, 24.11

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Mmm, that does seem pretty crazy.

                johnpozJ 1 Reply Last reply Reply Quote 0
                • johnpozJ
                  johnpoz LAYER 8 Global Moderator @stephenw10
                  last edited by

                  @stephenw10 It seems a lot of people have noticed the excessive arp from my TCL and Rokus seem to do the same freaking thing..

                  roku.jpg

                  But have yet to find a way to change the frequency, nor an explanation for it - other than just horrible coding?? Why should a device arp that much? Can't you cache it for even 30 seconds? Man if you put a lot of these devices on the same network, and lets say it was wifi - that would end up being a large portion of traffic for zero reason that I can think of..

                  Do you think the mac of your gateway is going to change that much that you need to arp for it every 2 seconds, or 12 even?

                  this.jpg

                  This is my Harmony Hub, its a bit better at ever 30 seconds..

                  An intelligent man is sometimes forced to be drunk to spend time with his fools
                  If you get confused: Listen to the Music Play
                  Please don't Chat/PM me for help, unless mod related
                  SG-4860 24.11 | Lab VMs 2.8, 24.11

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Yeah I have some thing at 30s. I highly doubt this is anything malicious. Almost certainly just lazy code.
                    https://en.wikipedia.org/wiki/Hanlon%27s_razor

                    johnpozJ 1 Reply Last reply Reply Quote 0
                    • johnpozJ
                      johnpoz LAYER 8 Global Moderator @stephenw10
                      last edited by

                      @stephenw10 Yeah agree I just think its just bad coding.. If you have a few devices, no big deal I guess.. But was at a bar yesterday to watch some of the madness.. They have 60+ tvs.. All of them arping every 2 freakings seconds - heheh that would be nuts..

                      An intelligent man is sometimes forced to be drunk to spend time with his fools
                      If you get confused: Listen to the Music Play
                      Please don't Chat/PM me for help, unless mod related
                      SG-4860 24.11 | Lab VMs 2.8, 24.11

                      S 1 Reply Last reply Reply Quote 1
                      • S
                        SixGun @johnpoz
                        last edited by

                        @johnpoz I just saw this post and am having the exact issue with two Samsung Smart TVs. They sometimes connect wirelessly to my network (behind PFSENSE and PIHOLE), but they continuously report they are not connected to the internet. Sometimes they report they are not connected to the local network. Very odd.

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Are you blocking or redirecting traffic from them?

                          S 1 Reply Last reply Reply Quote 0
                          • S
                            SixGun @stephenw10
                            last edited by

                            @stephenw10 In the tail logs, I can see zero blocked with anything to do with Samsung. What is really odd is that sometimes both TVs reports they cannot connect to WIFI and other times they (multiple) reports local connection only. I have rebooted, repowered, turned off blocking, etc. All same behavior. Next step will be to bypass pfsense.

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                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              If they're actually not connecting to WiFi that's a lower layer problem. Are they both connecting to the same access point? Can you test a wired connection?

                              S 1 Reply Last reply Reply Quote 0
                              • S
                                SixGun @stephenw10
                                last edited by

                                @stephenw10 I will tomorrow and report back. I believe, however, they are trying to contact some samsung server somewhere to determine if they are on the network. Will advise, thanks for helping me think about what is going on here.

                                johnpozJ 1 Reply Last reply Reply Quote 0
                                • johnpozJ
                                  johnpoz LAYER 8 Global Moderator @SixGun
                                  last edited by johnpoz

                                  @SixGun said in New pfSense Install Issues with 1 of 3 Samsing TVs. Cannot establish an internet connection:

                                  contact some samsung server somewhere to determine if they are on the network

                                  well out of the box pfsense wouldn't block them from talking to anything on the internet. Are you filtering outbound traffic in someway, dns with pfblocker or running IPS?

                                  An intelligent man is sometimes forced to be drunk to spend time with his fools
                                  If you get confused: Listen to the Music Play
                                  Please don't Chat/PM me for help, unless mod related
                                  SG-4860 24.11 | Lab VMs 2.8, 24.11

                                  1 Reply Last reply Reply Quote 1
                                  • J
                                    judesro
                                    last edited by

                                    In my particular case I found it was because of Kea DHCP server.

                                    Samsung TV (UN58TU7000FXZC) would no longer connect to WiFi (UniFi U7 Pro AP).

                                    As soon as I put back ISC DHCP instead of Kea it worked.

                                    johnpozJ 1 Reply Last reply Reply Quote 0
                                    • johnpozJ
                                      johnpoz LAYER 8 Global Moderator @judesro
                                      last edited by

                                      @judesro kind of hard to talk to something on the internet with out an IP

                                      An intelligent man is sometimes forced to be drunk to spend time with his fools
                                      If you get confused: Listen to the Music Play
                                      Please don't Chat/PM me for help, unless mod related
                                      SG-4860 24.11 | Lab VMs 2.8, 24.11

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                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Hmm, I have no explanation for that. Were there any errors logged?

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                                        • J
                                          judesro
                                          last edited by

                                          @stephenw10 not that I am aware of, but I am not that familiar with Kea logs..

                                          That's what was shown in the logs section. Looks like the lease was given repeatedly from the router point of view...

                                          2025-01-07_16-29.png

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                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Mmm, nothing terribly exciting there.

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