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    SG1100 to 24.11 issues

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    22 Posts 6 Posters 2.2k Views
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Mmm, 5.6GB should be easily enough but I would still remove any old BEs you might have there.

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        michmoor LAYER 8 Rebel Alliance @stephenw10
        last edited by

        @stephenw10

        Not sure what to delete here.

        5b5b1f84-a343-4fac-99ac-c2dfa8b319be-image.png

        Firewall: NetGate,Palo Alto-VM,Juniper SRX
        Routing: Juniper, Arista, Cisco
        Switching: Juniper, Arista, Cisco
        Wireless: Unifi, Aruba IAP
        JNCIP,CCNP Enterprise

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          michmoor LAYER 8 Rebel Alliance @michmoor
          last edited by michmoor

          @michmoor

          After deleting the non default BE and running the upgrade process again i receive the following message

          5bd3c71c-3f6e-483d-a7b0-db97ca09b162-image.png

          Firewall: NetGate,Palo Alto-VM,Juniper SRX
          Routing: Juniper, Arista, Cisco
          Switching: Juniper, Arista, Cisco
          Wireless: Unifi, Aruba IAP
          JNCIP,CCNP Enterprise

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            I would try removing those large pkgs and retrying. Especially if pfBlocker has any large lists. I suspect it's exhausting the RAM.

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            • S
              sgw @stephenw10
              last edited by

              Just for the records: had a similar issue when upgrading from the RC to the release (only 7 packages upgraded).
              Solved by removing one BE with ~1.4GB.

              now on 24.11: thanks all for your work!

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              • M
                michmoor LAYER 8 Rebel Alliance @stephenw10
                last edited by

                @stephenw10

                Removed pfblocker and frr but still the upgrade is failing
                Not sure what pkg-static is but that seems problematic

                2b1c9fce-bd46-4883-9407-38ec2059bc6f-image.png

                Firewall: NetGate,Palo Alto-VM,Juniper SRX
                Routing: Juniper, Arista, Cisco
                Switching: Juniper, Arista, Cisco
                Wireless: Unifi, Aruba IAP
                JNCIP,CCNP Enterprise

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                  marcosm Netgate @michmoor
                  last edited by

                  @michmoor pkg relies on dynamic libraries provided by the system whereas pkg-static does not. Usually that message indicates the system is running out of memory. There are some situations where 2GB is required for the upgrade to succeed. My suggestion in this case would be to create a BE with everything working, uninstall all packages, update, reinstall packages. then create a new BE.

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Yes, looks like it's still exhausting the RAM. How much free RAM is shown before the upgrade starts?

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                    • M
                      michmoor LAYER 8 Rebel Alliance @stephenw10
                      last edited by

                      @stephenw10
                      Im in the process of removing packages.
                      How do I check the amount of memory prior to an upgrade?

                      Firewall: NetGate,Palo Alto-VM,Juniper SRX
                      Routing: Juniper, Arista, Cisco
                      Switching: Juniper, Arista, Cisco
                      Wireless: Unifi, Aruba IAP
                      JNCIP,CCNP Enterprise

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        The dashboard will give you a rough value. Otherwise check the output of top r in Diag > System Activity.

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                          michmoor LAYER 8 Rebel Alliance @stephenw10
                          last edited by

                          @stephenw10

                          No packages installed.

                          b0ee9cd7-7c86-424b-a0ca-9d7b53010f50-image.png

                          8f41740e-1a91-41aa-bc56-c196f853605a-image.png

                          Firewall: NetGate,Palo Alto-VM,Juniper SRX
                          Routing: Juniper, Arista, Cisco
                          Switching: Juniper, Arista, Cisco
                          Wireless: Unifi, Aruba IAP
                          JNCIP,CCNP Enterprise

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Should be fine from there.

                            M 1 Reply Last reply Reply Quote 0
                            • M
                              michmoor LAYER 8 Rebel Alliance @stephenw10
                              last edited by

                              @stephenw10

                              So close. Prior it kep stalling on the python install. It got pass that and now its failing here.

                              602f1ddc-2ec3-4321-bcbd-799b12960179-image.png

                              cdf6765a-cb08-499d-be65-11ef906843a1-image.png

                              Firewall: NetGate,Palo Alto-VM,Juniper SRX
                              Routing: Juniper, Arista, Cisco
                              Switching: Juniper, Arista, Cisco
                              Wireless: Unifi, Aruba IAP
                              JNCIP,CCNP Enterprise

                              1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Ok, reboot to free up RAM then try upgrading from the CLI without the webgui open.

                                pfSense-upgrade -d

                                That will show you more error output if it fails again.

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                                  michmoor LAYER 8 Rebel Alliance @stephenw10
                                  last edited by

                                  @stephenw10 That last error pointed to bsnmpd. I disabled it and ran through the upgrade process.
                                  That is successful and the system reboot into 24.11

                                  Thanks @stephenw10 and @marcosm for the assist here. Appreciate yah.

                                  One last question, help me understand the requirements for the SG1100 regarding packages. When purchasing the unit, I knew it would be limited in usage with heavier packages like Suricata. The thinking is that this location has a 300Mbps line and didn't need much in hardware.
                                  I didn't feel that pfblocker or frr were heavy. Is there concern about running extra packages? Is FRR suitable for running on the unit?

                                  Firewall: NetGate,Palo Alto-VM,Juniper SRX
                                  Routing: Juniper, Arista, Cisco
                                  Switching: Juniper, Arista, Cisco
                                  Wireless: Unifi, Aruba IAP
                                  JNCIP,CCNP Enterprise

                                  M 1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    It depends!

                                    FRR could use a lot if you tried to load a bgp full routing table for example. Equally pfBlocker can use a lot of RAM if you load all the huge lists. But both will run on an 1100 given some limits.

                                    But bsnmpd is interesting. It could have just been the last thing that tried to allocate RAM. 🤔

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                                      marcosm Netgate @michmoor
                                      last edited by

                                      @michmoor It ultimately depends on the usage. I run FRR on a lab with all devices at 1GB and haven't had issues with it. I don't think I'd run pfBlockerNG, Suricata/Snort, and FRR all on the same 1GB device, but that's not to say it can't work.

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                                        michmoor LAYER 8 Rebel Alliance @marcosm
                                        last edited by

                                        @marcosm
                                        FRR its for bgp and only for advertising less than 2 prefixes and receiving 10. Def not meant for edge routing in that way.

                                        The unit was also up for over 100 days so could it be possible there was some memory not properly released?

                                        In either case, successful upgrade and re-adding the packages is a snap. I will be thinking a bit more carefully about what packages will get installed at a future point.

                                        Firewall: NetGate,Palo Alto-VM,Juniper SRX
                                        Routing: Juniper, Arista, Cisco
                                        Switching: Juniper, Arista, Cisco
                                        Wireless: Unifi, Aruba IAP
                                        JNCIP,CCNP Enterprise

                                        S 1 Reply Last reply Reply Quote 1
                                        • S
                                          SteveITS Galactic Empire @michmoor
                                          last edited by

                                          FWIW, ran into this with a client's 1100 tonight. Got the "137" error and it also logged, "pid 56451 (pkg-static), jid 0, uid 0, was killed: failed to reclaim memory" to get it into this thread.

                                          The first time the update page showed the 137 error, the second time it didn't "stop" updating, just hung.

                                          System Activity showed this before restart:

                                          Mem: 11M Active, 37M Inact, 231M Wired, 520M Free
                                          ARC: 57M Total, 25M MFU, 29M MRU, 181K Anon, 357K Header, 2701K Other
                                          37M Compressed, 96M Uncompressed, 2.60:1 Ratio

                                          after restart, when the upgrade succeeded (from the command line):

                                          Mem: 125M Active, 73M Inact, 262M Wired, 472M Free
                                          ARC: 82M Total, 25M MFU, 55M MRU, 114K Anon, 554K Header, 2330K Other
                                          61M Compressed, 145M Uncompressed, 2.36:1 Ratio

                                          Another 1100 with a similar config updated fine from the web GUI.

                                          Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                                          When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                                          Upvote 👍 helpful posts!

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                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Going forward this should be less of an issue. We reduced the memory requirement for pkg by using a different compression.

                                            1 Reply Last reply Reply Quote 1
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