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    4200 returned after RMA still broken

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • stephenw10S Offline
      stephenw10 Netgate Administrator
      last edited by

      Hmm, so you never restored a config? And it's running 24.11?

      The power LED never changes to blue? Just always orange, either steady or flashing?

      What do you see from the loader before the menu there?

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      • D Offline
        ddbnj @stephenw10
        last edited by

        @stephenw10

        Running 24.11. I initially set up manually, but then I copied my DCHP static mappings from a text file to this one. Restored from that modified config file. rebooted without issue with new mappings.

        Failed after halting system. Interestingly, after a halt from the GUI, the lights on the unit remained on.

        Tech support wants me to reimage. I'll see what the boot menu shows in it's current state and report back.

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        • D Offline
          ddbnj @ddbnj
          last edited by

          This post is deleted!
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          • stephenw10S Offline
            stephenw10 Netgate Administrator
            last edited by

            Hmm, it would have been re-imaged when it was tested during the RMA. But that would confirm if it's somehow a config issue.

            Do you have an SSD in it? Have you fitted one yourself? There is a known issue that can present like this.

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            • D Offline
              ddbnj @stephenw10
              last edited by

              @stephenw10

              It's very strange.

              I powered on the 4200 max while attached to console.

              Hit esc to enter bios so I hit it.

              No change to bios, just exited without saving.

              Now the 4200 boots up without issue.

              I'm going to try and reproduce the failure after halt.

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              • stephenw10S Offline
                stephenw10 Netgate Administrator
                last edited by

                The known issue presents as the SSD failing to be detected after halting the system and then trying to power up with the power button. But it should boot normally after a full power cycle (pulling the power entirely).

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                • D Offline
                  ddbnj @stephenw10
                  last edited by

                  @stephenw10

                  The error reproduces.

                  I halted from the console.

                  No errors on console (attached) but the blue light stays on steady and the yellow flashes yellow.

                  Cut power (pull plug from outlet)

                  wait 30s

                  reconnect power.

                  System hangs on boot (see console log attached)

                  4200 max console hang after halt.txt

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                  • stephenw10S Offline
                    stephenw10 Netgate Administrator
                    last edited by

                    Hmm, nothing there looks like a problem. Pretty much exactly the output I see....

                    Can you make it boot again by entering the BIOS setup and then compare the loader output?

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                    • D Offline
                      ddbnj @stephenw10
                      last edited by

                      @stephenw10

                      I powered off.

                      Booted up

                      Entered bios

                      exited without saving

                      and it booted up pfsense plus.

                      I attached the console output.4200 max boots after entering and exiting bios.txt

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                      • D Offline
                        ddbnj
                        last edited by

                        Reinstalled pfsense plus 24.11. Fingers crossed.

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                        • D Offline
                          ddbnj
                          last edited by

                          Update: Netgate TAC lite converted my old CE config to Plus and so far it is booting normally.

                          I'm surprised that a config error would kill the boot process. I didn't know the config would affect boot parameters.

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                          • stephenw10S Offline
                            stephenw10 Netgate Administrator
                            last edited by

                            No me either but I'd quite like to find out! Are you able to make the failing config available to us to check?

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