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    4200 returned after RMA still broken

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • D Offline
      ddbnj @stephenw10
      last edited by

      @stephenw10

      Running 24.11. I initially set up manually, but then I copied my DCHP static mappings from a text file to this one. Restored from that modified config file. rebooted without issue with new mappings.

      Failed after halting system. Interestingly, after a halt from the GUI, the lights on the unit remained on.

      Tech support wants me to reimage. I'll see what the boot menu shows in it's current state and report back.

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      • D Offline
        ddbnj @ddbnj
        last edited by

        This post is deleted!
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        • stephenw10S Offline
          stephenw10 Netgate Administrator
          last edited by

          Hmm, it would have been re-imaged when it was tested during the RMA. But that would confirm if it's somehow a config issue.

          Do you have an SSD in it? Have you fitted one yourself? There is a known issue that can present like this.

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          • D Offline
            ddbnj @stephenw10
            last edited by

            @stephenw10

            It's very strange.

            I powered on the 4200 max while attached to console.

            Hit esc to enter bios so I hit it.

            No change to bios, just exited without saving.

            Now the 4200 boots up without issue.

            I'm going to try and reproduce the failure after halt.

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            • stephenw10S Offline
              stephenw10 Netgate Administrator
              last edited by

              The known issue presents as the SSD failing to be detected after halting the system and then trying to power up with the power button. But it should boot normally after a full power cycle (pulling the power entirely).

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              • D Offline
                ddbnj @stephenw10
                last edited by

                @stephenw10

                The error reproduces.

                I halted from the console.

                No errors on console (attached) but the blue light stays on steady and the yellow flashes yellow.

                Cut power (pull plug from outlet)

                wait 30s

                reconnect power.

                System hangs on boot (see console log attached)

                4200 max console hang after halt.txt

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                • stephenw10S Offline
                  stephenw10 Netgate Administrator
                  last edited by

                  Hmm, nothing there looks like a problem. Pretty much exactly the output I see....

                  Can you make it boot again by entering the BIOS setup and then compare the loader output?

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                  • D Offline
                    ddbnj @stephenw10
                    last edited by

                    @stephenw10

                    I powered off.

                    Booted up

                    Entered bios

                    exited without saving

                    and it booted up pfsense plus.

                    I attached the console output.4200 max boots after entering and exiting bios.txt

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                    • D Offline
                      ddbnj
                      last edited by

                      Reinstalled pfsense plus 24.11. Fingers crossed.

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                      • D Offline
                        ddbnj
                        last edited by

                        Update: Netgate TAC lite converted my old CE config to Plus and so far it is booting normally.

                        I'm surprised that a config error would kill the boot process. I didn't know the config would affect boot parameters.

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                        • stephenw10S Offline
                          stephenw10 Netgate Administrator
                          last edited by

                          No me either but I'd quite like to find out! Are you able to make the failing config available to us to check?

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