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    Netgate XG-7100-DT PWD LED remains red

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • w0wW Offline
      w0w @andrew_cb
      last edited by

      @andrew_cb
      Hmm, sorry l, but using hairdryer is a bad idea, untill you are using some industrial heat gun to dry your hair. You need more power then hairdryer can provide, I think.
      There are other extreme methods, but they require skill. I have removed some chips using a torch lighter and flux, but you have to be very careful with this. This is in the realm of so-called “Pakistani repair,” where they even desolder using a candle.

      E A 2 Replies Last reply Reply Quote 0
      • E Offline
        Expletive1500 @w0w
        last edited by

        @w0w @andrew_cb @stephenw10
        Thank you all for your input, it seems the appliance can't be easily saved and I now have an expensive paperweight. I might try seeing if I can get the eMMC removed since the appliance is unusable anyways.
        Needless to say I will not be buying anything else from Netgate, I've had cheap-o aliexpress appliances last for longer than this which I frankly think is embarrassing for Netgate.

        Again, thank you all for your suggestions!

        w0wW 1 Reply Last reply Reply Quote 0
        • A Offline
          andrew_cb @w0w
          last edited by

          @w0w I agree that a hair dryer is not the ideal tool, but if the device is already in/headed for the scrap pile, then there is no harm in trying 😈

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          • w0wW Offline
            w0w @Expletive1500
            last edited by

            @Expletive1500 said in Netgate XG-7100-DT PWD LED remains red:

            I've had cheap-o aliexpress appliances last for longe

            Me too, but they’re not cheap — mostly expensive versions modified to work with 10G cards. None of them use eMMC, and none have the same features or number of ports out of the box, like Netgate appliances have.
            I don’t think failed eMMC is a valid reason not to buy Netgate hardware anymore, I have seen a lot of other hardware failed because of that, like TVs, phones and other stuff.
            But everyone has their own opinion. Don’t forget that the price includes the Plus version with a lifetime license.

            In any case, you really have nothing to lose by trying to desolder the chip, and if it helps — great, I hope the device will serve you for a while longer.

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            • stephenw10S Offline
              stephenw10 Netgate Administrator
              last edited by

              Unfortunately I doubt this is an eMMC failure. That would not stop the fan running. It should run at full speed until the POST completes when the fan controller is given the default fan data.

              It potentially could be both. You might try connecting he fan to the other controller.

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              • A Offline
                andrew_cb @stephenw10
                last edited by

                @stephenw10 said in Netgate XG-7100-DT PWD LED remains red:

                Unfortunately I doubt this is an eMMC failure. That would not stop the fan running. It should run at full speed until the POST completes when the fan controller is given the default fan data.

                Talk is cheap... Shall we make this interesting?
                200 internet points says the eMMC has failed. 😏

                stephenw10S 1 Reply Last reply Reply Quote 1
                • w0wW Offline
                  w0w @stephenw10
                  last edited by

                  @stephenw10 said in Netgate XG-7100-DT PWD LED remains red:

                  Unfortunately I doubt this is an eMMC failure.

                  In case of power failure of eMMC itself, this can prevent power on,.but this happens very rarely, true.

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                  • stephenw10S Offline
                    stephenw10 Netgate Administrator @andrew_cb
                    last edited by

                    @andrew_cb said in Netgate XG-7100-DT PWD LED remains red:

                    Talk is cheap... Shall we make this interesting?
                    200 internet points says the eMMC has failed.

                    Ha, well I'd love to know for sure. I'm good for those points. 😉

                    But as long as the fan controller has power the fan should always come on initially at full speed. One thing we have seen on the 7100 is a failed fan controller. Hence my recommendation to try the other fan socket. That's a pretty long shot though.

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                    • E Offline
                      Expletive1500 @stephenw10
                      last edited by

                      @stephenw10
                      Hello, thank you all for your continued input, I just tried the other fan controller however the fan does still not spin up.
                      @andrew_cb @w0w
                      The plan is to try and get the eMMC removed as the unit is headed for the scrap pile anyways, so there's no harm in trying.
                      I'll update the thread with the results if I manage to get it removed.

                      E 1 Reply Last reply Reply Quote 2
                      • E Offline
                        Expletive1500 @Expletive1500
                        last edited by

                        Hello, @w0w @andrew_cb @stephenw10
                        I managed to remove the eMMC chip using a heatgun (I did try a hairdryer cause YOLO but not nearly enough power 😆). However the appliance is unfortunately still refusing to power on, the PWR LED still remains red.

                        So I guess it's destined for the scrap heap now unless anyone has other suggestions? (sacrificing a goat in the name of Netgate?)
                        So 200 internet points goes to @stephenw10 :)

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                        • stephenw10S Offline
                          stephenw10 Netgate Administrator
                          last edited by

                          Feels like a hollow victory. 😶

                          1 Reply Last reply Reply Quote 2
                          • M Offline
                            marcosm Netgate
                            last edited by

                            Have you tried a different power supply? I've had similar issues with other appliances which were fixed with a new power supply.

                            1 Reply Last reply Reply Quote 1
                            • stephenw10S Offline
                              stephenw10 Netgate Administrator
                              last edited by

                              Mmm, it's an external power brick on the DT but I guess it could be low output.

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