"error in version information" at login update check, but successful upgrade from CLI

beatvjiking

@stephenw10 I can't find any errors logged anywhere - it's why I'm pulling my hair out :) and no IPv6, either. Manually configured, no v6 addresses or routes on the machine.

stephenw10

Does it show available packages in the package manager?

beatvjiking

@stephenw10 yes, looks like a full and complete list. I compared it to another 2.8.1Beta machine I have running.

stephenw10

Hmm. Puzzling indeed!

Try: pfSense-upgrade -dC

The upper case C there causes it to check all configured repos which is what the dashboard check does.

beatvjiking

@stephenw10 again... no errors. It's kind of wild...

[2.8.1-BETA][admin@waw-staff-vpn.cic.com]/root: pfSense-upgrade -dC
>>> Updating repositories metadata...
Updating pfSense-core repository catalogue...
Fetching meta.conf:
Fetching data.pkg:
pfSense-core repository is up to date.
Updating pfSense repository catalogue...
Fetching meta.conf:
Fetching data.pkg:
pfSense repository is up to date.
All repositories are up to date.
Your system is up to date
[2.8.1-BETA][admin@waw-staff-vpn.cic.com]/root:

beatvjiking

The plot thickens - on the login panel:

On the Update page:

Successful upgrade using option 13 via SSH, unchanged webUI behavior after upgrade. It's obviously running the check and able to parse something out of it because it updates the branch information displayed, but it's still wonky.

reberhar

@beatvjiking It seems to catch up after a little while.

stephenw10

Yup I would expect it to show the data after a refresh or two. But for @beatvjiking it seems like that doesn't happen in the GUI.

beatvjiking

@stephenw10 @reberhar correct. I've got a few dozen other pfSense machines that are doing it properly, it's just this one that wants attention.

syhm

@beatvjiking I’m experiencing the same problem and also only with one instance. The error message "Error in version information" is misleading — the underlying issue is that error messages can overwrite each other, so the original cause (in this case "Unable to check for updates") gets lost. I’ll fix that and open a ticket. However, I’m still investigating what is actually causing "Unable to check for updates".

reberhar

@syhm Thanks

syhm

Ok, I found out what was missing in my case — maybe this will help you too. The package pfSense-base was missing.

I ran:

pkg install -f pfSense-base

and everything started working again.

stephenw10

Huh, that's interesting. Can you see when that was removed in the logs?

syhm

I had to reinstall, I had a free pfsense plus licence which sadly was now invalid. After the first boot everything worked but after restoring the pfsense plus config the error started showing up.

beatvjiking

@syhm Thanks, although I did try that and unfortunately no dice.

beatvjiking

New and wild development - I finally made it across the ocean to this machine, where I wiped it and installed fresh, on ZFS and everything. I restored the config and... the issue persists. It's gotta be something in the config! I just don't know what.

Gertjan

@beatvjiking said in "error in version information" at login update check, but successful upgrade from CLI:

installed fresh, on ZFS and everything. I restored the config and...

You zapped an important point there.

Install ... and do only this : on the console : make WAN work, and create a LAN.
The GUI : do only one (1) thing : change admin password.
Don't look/edit/touch/ anything else. For example : don't change any DNS settings.
Now you've a pfSense as Netgate build it.
Now you have the same pfSense as everybody else.
Now, test.
If the "issue" is still there, then it most probably hardware or ISP related.
If the issue doesn't show up : good. Let's keep it that way.
But ... now import your backed up config.
And test again.
If the issue now pops up, you know where the issue is ^^

stephenw10

The only thing that would have any effect there in the config is the repos line. So something like:
<pkg_repo_conf_path>25_07_1-preview</pkg_repo_conf_path>

But that gets overwritten if you change or resave the selected repos.

beatvjiking

@stephenw10 All I have in the config is:

<pkg_repo_conf_path></pkg_repo_conf_path>

It's CE, 2.8.1. The only option I have is the current, so I can't change it, save it, and change it back. Can I manually put a string in there?

stephenw10

You can just resave that value in the update settings tab. It should then look like:
<pkg_repo_conf_path>2_8_1</pkg_repo_conf_path>