"error in version information" at login update check, but successful upgrade from CLI
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@stephenw10 Thanks, but it seems deeper than that. I'm looking at the machine now after several days, it's on 2.8.1BETA, and still getting the "error in version information" message, as well as the "unable to check for updates" message. Refreshing doesn't seem to help. I'm super familiar with the usual wait between switching versions on the upgrade screen, but this isn't going away.
I can upgrade this machine via SSH, so I'm not worried about missing security patches or whatever, but I'm just kind of wondering if there's something else going on that could potentially bite me later on this machine. When I've had upgrade issues in the past I've been able to fix them with pkg on the CLI, but in this case everything I can access via the CLI is happy and running normally... so is there potentially some bad info cached or a dead lock file for the GUI I'm missing?
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Try running at the command line:
pkg -d update
and
pfSense-upgrade -dc
What errors are shown?
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@stephenw10 the output is below. The only thing that looks like it could be an error is the "the requested document is not new enough" statements, but I don't think that's it? The time on the machine is correct, btw, synced with reliable NTP servers.
[2.8.1-BETA][admin@waw-staff-vpn.cic.com]/root: pkg -d update DBG(1)[66330]> pkg initialized Updating pfSense-core repository catalogue... DBG(1)[66330]> PkgRepo: verifying update for pfSense-core DBG(1)[66330]> Pkgrepo, begin update of '/var/db/pkg/repos/pfSense-core/db' DBG(1)[66330]> Request to fetch pkg+https://beta.pfsense.org/packages/pfSense_v2_8_1_amd64-core/meta.conf DBG(1)[66330]> curl_open DBG(1)[66330]> Fetch: fetcher used: pkg+https DBG(1)[66330]> curl> fetching https://beta.pfsense.org/packages/pfSense_v2_8_1_amd64-core/meta.conf DBG(1)[66330]> CURL> attempting to fetch from , left retry 3 * Couldn't find host files01.netgate.com in the .netrc file; using defaults * Host files01.netgate.com:443 was resolved. * IPv6: 2610:160:11:18::209 * IPv4: 208.123.73.209 * Trying 208.123.73.209:443... * Connected to files01.netgate.com (208.123.73.209) port 443 * ALPN: curl offers http/1.1 * CAfile: none * CApath: /etc/ssl/certs/ * SSL connection using TLSv1.2 / ECDHE-RSA-AES256-GCM-SHA384 / X25519 / RSASSA-PSS * ALPN: server accepted http/1.1 * Server certificate: * subject: CN=*.netgate.com * start date: Apr 10 00:00:00 2025 GMT * expire date: May 11 23:59:59 2026 GMT * subjectAltName: host "files01.netgate.com" matched cert's "*.netgate.com" * issuer: C=GB; ST=Greater Manchester; L=Salford; O=Sectigo Limited; CN=Sectigo RSA Domain Validation Secure Server CA * SSL certificate verify ok. * Certificate level 0: Public key type RSA (2048/112 Bits/secBits), signed using sha256WithRSAEncryption * Certificate level 1: Public key type RSA (2048/112 Bits/secBits), signed using sha384WithRSAEncryption * Certificate level 2: Public key type RSA (4096/152 Bits/secBits), signed using sha384WithRSAEncryption * using HTTP/1.x > GET /packages/pfSense_v2_8_1_amd64-core/meta.conf HTTP/1.1 Host: files01.netgate.com User-Agent: pkg/1.21.3 Accept: */* If-Modified-Since: Tue, 29 Jul 2025 15:50:17 GMT * Request completely sent off < HTTP/1.1 200 OK Fetching meta.conf: 0%< Server: nginx < Date: Tue, 05 Aug 2025 16:16:48 GMT < Content-Type: application/octet-stream < Content-Length: 179 < Last-Modified: Tue, 29 Jul 2025 15:50:17 GMT < Connection: keep-alive < ETag: "6888edb9-b3" < Strict-Transport-Security: max-age=31536000; preload < X-Content-Type-Options: nosniff < X-XSS-Protection: 1; mode=block < X-Robots-Tag: all < X-Download-Options: noopen < X-Permitted-Cross-Domain-Policies: none < Accept-Ranges: bytes < * The requested document is not new enough * Simulate an HTTP 304 response * Closing connection DBG(1)[66330]> Request to fetch pkg+https://beta.pfsense.org/packages/pfSense_v2_8_1_amd64-core/data.pkg DBG(1)[66330]> curl_open DBG(1)[66330]> Fetch: fetcher used: pkg+https DBG(1)[66330]> curl> fetching https://beta.pfsense.org/packages/pfSense_v2_8_1_amd64-core/data.pkg DBG(1)[66330]> CURL> attempting to fetch from , left retry 3 * Couldn't find host files01.netgate.com in the .netrc file; using defaults * Hostname files01.netgate.com was found in DNS cache * Trying 208.123.73.209:443... * Connected to files01.netgate.com (208.123.73.209) port 443 * ALPN: curl offers http/1.1 * CAfile: none * CApath: /etc/ssl/certs/ * SSL connection using TLSv1.2 / ECDHE-RSA-AES256-GCM-SHA384 / X25519 / RSASSA-PSS * ALPN: server accepted http/1.1 * Server certificate: * subject: CN=*.netgate.com * start date: Apr 10 00:00:00 2025 GMT * expire date: May 11 23:59:59 2026 GMT * subjectAltName: host "files01.netgate.com" matched cert's "*.netgate.com" * issuer: C=GB; ST=Greater Manchester; L=Salford; O=Sectigo Limited; CN=Sectigo RSA Domain Validation Secure Server CA * SSL certificate verify ok. * Certificate level 0: Public key type RSA (2048/112 Bits/secBits), signed using sha256WithRSAEncryption * Certificate level 1: Public key type RSA (2048/112 Bits/secBits), signed using sha384WithRSAEncryption * Certificate level 2: Public key type RSA (4096/152 Bits/secBits), signed using sha384WithRSAEncryption * using HTTP/1.x > GET /packages/pfSense_v2_8_1_amd64-core/data.pkg HTTP/1.1 Host: files01.netgate.com User-Agent: pkg/1.21.3 Accept: */* If-Modified-Since: Tue, 29 Jul 2025 15:50:17 GMT * Request completely sent off < HTTP/1.1 200 OK Fetching data.pkg: 0%< Server: nginx < Date: Tue, 05 Aug 2025 16:16:49 GMT < Content-Type: application/octet-stream < Content-Length: 1633 < Last-Modified: Tue, 29 Jul 2025 15:50:17 GMT < Connection: keep-alive < ETag: "6888edb9-661" < Strict-Transport-Security: max-age=31536000; preload < X-Content-Type-Options: nosniff < X-XSS-Protection: 1; mode=block < X-Robots-Tag: all < X-Download-Options: noopen < X-Permitted-Cross-Domain-Policies: none < Accept-Ranges: bytes < * The requested document is not new enough * Simulate an HTTP 304 response * Closing connection pfSense-core repository is up to date. Updating pfSense repository catalogue... DBG(1)[66330]> PkgRepo: verifying update for pfSense DBG(1)[66330]> Pkgrepo, begin update of '/var/db/pkg/repos/pfSense/db' DBG(1)[66330]> Request to fetch pkg+https://beta.pfsense.org/packages/pfSense_v2_8_1_amd64-pfSense_v2_8_1/meta.conf DBG(1)[66330]> curl_open DBG(1)[66330]> Fetch: fetcher used: pkg+https DBG(1)[66330]> curl> fetching https://beta.pfsense.org/packages/pfSense_v2_8_1_amd64-pfSense_v2_8_1/meta.conf DBG(1)[66330]> CURL> attempting to fetch from , left retry 3 * Couldn't find host files01.netgate.com in the .netrc file; using defaults * Host files01.netgate.com:443 was resolved. * IPv6: 2610:160:11:18::209 * IPv4: 208.123.73.209 * Trying 208.123.73.209:443... * Connected to files01.netgate.com (208.123.73.209) port 443 * ALPN: curl offers http/1.1 * CAfile: none * CApath: /etc/ssl/certs/ * SSL connection using TLSv1.2 / ECDHE-RSA-AES256-GCM-SHA384 / X25519 / RSASSA-PSS * ALPN: server accepted http/1.1 * Server certificate: * subject: CN=*.netgate.com * start date: Apr 10 00:00:00 2025 GMT * expire date: May 11 23:59:59 2026 GMT * subjectAltName: host "files01.netgate.com" matched cert's "*.netgate.com" * issuer: C=GB; ST=Greater Manchester; L=Salford; O=Sectigo Limited; CN=Sectigo RSA Domain Validation Secure Server CA * SSL certificate verify ok. * Certificate level 0: Public key type RSA (2048/112 Bits/secBits), signed using sha256WithRSAEncryption * Certificate level 1: Public key type RSA (2048/112 Bits/secBits), signed using sha384WithRSAEncryption * Certificate level 2: Public key type RSA (4096/152 Bits/secBits), signed using sha384WithRSAEncryption * using HTTP/1.x > GET /packages/pfSense_v2_8_1_amd64-pfSense_v2_8_1/meta.conf HTTP/1.1 Host: files01.netgate.com User-Agent: pkg/1.21.3 Accept: */* If-Modified-Since: Tue, 29 Jul 2025 15:49:03 GMT * Request completely sent off < HTTP/1.1 200 OK Fetching meta.conf: 0%< Server: nginx < Date: Tue, 05 Aug 2025 16:16:49 GMT < Content-Type: application/octet-stream < Content-Length: 179 < Last-Modified: Tue, 29 Jul 2025 15:49:03 GMT < Connection: keep-alive < ETag: "6888ed6f-b3" < Strict-Transport-Security: max-age=31536000; preload < X-Content-Type-Options: nosniff < X-XSS-Protection: 1; mode=block < X-Robots-Tag: all < X-Download-Options: noopen < X-Permitted-Cross-Domain-Policies: none < Accept-Ranges: bytes < * The requested document is not new enough * Simulate an HTTP 304 response * Closing connection DBG(1)[66330]> Request to fetch pkg+https://beta.pfsense.org/packages/pfSense_v2_8_1_amd64-pfSense_v2_8_1/data.pkg DBG(1)[66330]> curl_open DBG(1)[66330]> Fetch: fetcher used: pkg+https DBG(1)[66330]> curl> fetching https://beta.pfsense.org/packages/pfSense_v2_8_1_amd64-pfSense_v2_8_1/data.pkg DBG(1)[66330]> CURL> attempting to fetch from , left retry 3 * Couldn't find host files01.netgate.com in the .netrc file; using defaults * Hostname files01.netgate.com was found in DNS cache * Trying 208.123.73.209:443... * Connected to files01.netgate.com (208.123.73.209) port 443 * ALPN: curl offers http/1.1 * CAfile: none * CApath: /etc/ssl/certs/ * SSL connection using TLSv1.2 / ECDHE-RSA-AES256-GCM-SHA384 / X25519 / RSASSA-PSS * ALPN: server accepted http/1.1 * Server certificate: * subject: CN=*.netgate.com * start date: Apr 10 00:00:00 2025 GMT * expire date: May 11 23:59:59 2026 GMT * subjectAltName: host "files01.netgate.com" matched cert's "*.netgate.com" * issuer: C=GB; ST=Greater Manchester; L=Salford; O=Sectigo Limited; CN=Sectigo RSA Domain Validation Secure Server CA * SSL certificate verify ok. * Certificate level 0: Public key type RSA (2048/112 Bits/secBits), signed using sha256WithRSAEncryption * Certificate level 1: Public key type RSA (2048/112 Bits/secBits), signed using sha384WithRSAEncryption * Certificate level 2: Public key type RSA (4096/152 Bits/secBits), signed using sha384WithRSAEncryption * using HTTP/1.x > GET /packages/pfSense_v2_8_1_amd64-pfSense_v2_8_1/data.pkg HTTP/1.1 Host: files01.netgate.com User-Agent: pkg/1.21.3 Accept: */* If-Modified-Since: Tue, 29 Jul 2025 15:49:03 GMT * Request completely sent off < HTTP/1.1 200 OK Fetching data.pkg: 0%< Server: nginx < Date: Tue, 05 Aug 2025 16:16:50 GMT < Content-Type: application/octet-stream < Content-Length: 189806 < Last-Modified: Tue, 29 Jul 2025 15:49:03 GMT < Connection: keep-alive < ETag: "6888ed6f-2e56e" < Strict-Transport-Security: max-age=31536000; preload < X-Content-Type-Options: nosniff < X-XSS-Protection: 1; mode=block < X-Robots-Tag: all < X-Download-Options: noopen < X-Permitted-Cross-Domain-Policies: none < Accept-Ranges: bytes < * The requested document is not new enough * Simulate an HTTP 304 response * Closing connection pfSense repository is up to date. All repositories are up to date. [2.8.1-BETA][admin@waw-staff-vpn.cic.com]/root: pfSense-upgrade -dc >>> Updating repositories metadata... Updating pfSense-core repository catalogue... Fetching meta.conf: Fetching data.pkg: pfSense-core repository is up to date. Updating pfSense repository catalogue... Fetching meta.conf: Fetching data.pkg: pfSense repository is up to date. All repositories are up to date. 2.8.1.b.20250729.1541 version of pfSense is available [2.8.1-BETA][admin@waw-staff-vpn.cic.com]/root:
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Hmm, nope that all looks fine. Nothing there is a show stopping error.
Yet you still see:
unable to check for updates
on the update page? -
@stephenw10 Yup... still the same. I ran a couple of filesystem check reboots (this machine is on UFS), did the minor update offered by option 13, and still unable to check for updates on the GUI.
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Any errors logged?
Do you have IPv6?
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@stephenw10 I can't find any errors logged anywhere - it's why I'm pulling my hair out :) and no IPv6, either. Manually configured, no v6 addresses or routes on the machine.
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Does it show available packages in the package manager?
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@stephenw10 yes, looks like a full and complete list. I compared it to another 2.8.1Beta machine I have running.
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Hmm. Puzzling indeed!
Try:
pfSense-upgrade -dC
The upper case C there causes it to check all configured repos which is what the dashboard check does.
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@stephenw10 again... no errors. It's kind of wild...
[2.8.1-BETA][admin@waw-staff-vpn.cic.com]/root: pfSense-upgrade -dC >>> Updating repositories metadata... Updating pfSense-core repository catalogue... Fetching meta.conf: Fetching data.pkg: pfSense-core repository is up to date. Updating pfSense repository catalogue... Fetching meta.conf: Fetching data.pkg: pfSense repository is up to date. All repositories are up to date. Your system is up to date [2.8.1-BETA][admin@waw-staff-vpn.cic.com]/root: