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    Unable to check for updates or Packages

    Scheduled Pinned Locked Moved General pfSense Questions
    25 Posts 6 Posters 7.2k Views
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    • L
      Lee Sharp
      last edited by

      Do a traceroute to updates.pfsense.org and www.pfsense.org and post the results.  Also what are your DNS servers?

      1 Reply Last reply Reply Quote 0
      • J
        justsomeguy6575
        last edited by

        DNS:
        127.0.0.1
        68.116.46.70
        71.93.22.72
        192.168.0.254

        I'm using 68.116.46.70 and 71.93.22.72 on another pfsense without problems.

        Traceroute:
        www.pfsense.org

        1  68-116--.static.mdfd.or.charter.com (68.116..)  0.499 ms  0.582 ms  0.958 ms
        2  10.101.9.1 (10.101.9.1)  11.979 ms  11.527 ms  7.499 ms
        3  dtr03mdfdor-tge-0-3-0-3.mdfd.or.charter.com (96.34.104.160)  11.294 ms  8.693 ms  9.025 ms
        4  96-34-105-194.static.unas.or.charter.com (96.34.105.194)  19.521 ms
            edr01mdfdor-tge-0-7-0-10.mdfd.or.charter.com (96.34.104.76)  11.716 ms
            edr01mdfdor-tge-0-7-0-1.mdfd.or.charter.com (96.34.104.34)  11.623 ms
        5  67-148-50-33.dia.static.qwest.net (67.148.50.33)  20.286 ms  18.989 ms  18.413 ms
        6  sea2-pr2-ae5-401.us.twtelecom.net (64.132.69.201)  15.744 ms  15.825 ms  87.887 ms
        7  lou1-ar2-xe-0-0-0-0.us.twtelecom.net (66.192.246.6)  85.217 ms  84.077 ms  102.345 ms
        8  gsr1.bluegrass.net (216.135.95.6)  82.525 ms  81.608 ms  80.394 ms
        9  * * *

        updates.pfsense.org

        1  68-116--.static.mdfd.or.charter.com (68.116..)  0.508 ms  0.560 ms  0.948 ms
        2  10.101.9.1 (10.101.9.1)  7.741 ms  11.438 ms  7.988 ms
        3  dtr03mdfdor-tge-0-3-0-3.mdfd.or.charter.com (96.34.104.160)  9.910 ms  10.082 ms  8.068 ms
        4  96-34-105-194.static.unas.or.charter.com (96.34.105.194)  9.011 ms
            edr01mdfdor-tge-0-7-0-10.mdfd.or.charter.com (96.34.104.76)  11.630 ms
            edr01mdfdor-tge-0-7-0-1.mdfd.or.charter.com (96.34.104.34)  11.664 ms
        5  67-148-50-33.dia.static.qwest.net (67.148.50.33)  16.565 ms  18.660 ms  15.988 ms
        6  63.146.27.46 (63.146.27.46)  35.247 ms
            63.146.27.218 (63.146.27.218)  37.404 ms
            63.146.27.46 (63.146.27.46)  39.908 ms
        7  ae-6.r20.snjsca04.us.bb.gin.ntt.net (129.250.5.12)  28.289 ms  27.849 ms  29.329 ms
        8  ae-4.r21.asbnva02.us.bb.gin.ntt.net (129.250.4.102)  97.443 ms  99.313 ms  107.269 ms
        9  ae-2.r23.amstnl02.nl.bb.gin.ntt.net (129.250.2.145)  185.785 ms  180.004 ms  180.381 ms
        10  ae-2.r02.amstnl02.nl.bb.gin.ntt.net (129.250.2.159)  192.140 ms  183.189 ms  183.874 ms
        11  kpn-2.r02.amstnl02.nl.bb.gin.ntt.net (81.20.64.27)  183.825 ms
            kpn-1.r02.amstnl02.nl.bb.gin.ntt.net (81.20.64.26)  187.810 ms
            kpn-2.r02.amstnl02.nl.bb.gin.ntt.net (81.20.64.27)  192.835 ms
        12  nl-asd-dc2-ias-arg37-te-3-0-0.kpn.net (139.156.113.157)  181.814 ms  185.347 ms  182.049 ms
        13  139.156.72.238 (139.156.72.238)  181.059 ms  190.087 ms  187.286 ms
        14  * * *

        Thanks for your help

        1 Reply Last reply Reply Quote 0
        • L
          Lee Sharp
          last edited by

          This makes no sense to me.  None.  Sorry…

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            This is something more than just network problem. If if was a problem with DNS or upstream filtering you would see a more sane error message such as "unable to check for updates".
            Have you installed or uninstalled any packages?

            Steve

            1 Reply Last reply Reply Quote 0
            • J
              justsomeguy6575
              last edited by

              I first noticed the problem after I was setting up and testing a couple ipsec tunnels. Sometime during the process of setting that up I noticed this problem. I'm 99.9% positive it was working before this point.

              1 Reply Last reply Reply Quote 0
              • S
                Supermule Banned
                last edited by

                Are you routing your network through the IPSEC tunnels?

                1 Reply Last reply Reply Quote 0
                • J
                  justsomeguy6575
                  last edited by

                  Nope. I also have about 20 workstations behind pfsense that have no issues reaching the internet. Also at the moment ipsec is configured but I don't have the tunnels established, intentionally.

                  1 Reply Last reply Reply Quote 0
                  • S
                    Supermule Banned
                    last edited by

                    Try getting rid of 127.0.0.1 DNS…..just for testing.

                    1 Reply Last reply Reply Quote 0
                    • J
                      justsomeguy6575
                      last edited by

                      I removed both 127.0.0.1 and 192.168.0.254 from the dns. No change

                      1 Reply Last reply Reply Quote 0
                      • S
                        Supermule Banned
                        last edited by

                        Have you rebooted the firewall?

                        1 Reply Last reply Reply Quote 0
                        • J
                          justsomeguy6575
                          last edited by

                          yup I rebooted as well after removing them.

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Are you still seeing the php errors you referenced in your first post? Or the more expected error you quoted in your second post?

                            Steve

                            1 Reply Last reply Reply Quote 0
                            • J
                              justsomeguy6575
                              last edited by

                              This is the error I was getting in my first topic http://forum.pfsense.org/index.php/topic,51619.0.html
                              php: /index.php: XMLRPC communication error: Operation timed out
                              At some point before starting this thread I stopped seeing this error.

                              Since then these are the only two errors I'm seeing.
                              php: /pkg_mgr_installed.php: XMLRPC communication error: php_network_getaddresses: getaddrinfo failed: hostname nor servname provided, or not known
                              php: /index.php: XMLRPC communication error: php_network_getaddresses: getaddrinfo failed: hostname nor servname provided, or not known

                              1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                These PHP errors are an indication that something is more seriously awry. You shouldn't be seeing those at all.

                                Steve

                                1 Reply Last reply Reply Quote 0
                                • T
                                  tacfit
                                  last edited by

                                  I'm getting a 404 on http://updates.pfsense.org/_updaters

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    404 is the correct response from that URL.

                                    If you want to see something try http://updates.pfsense.org/_updaters/version which returns a small file with the current version number.

                                    Steve

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                                    • T
                                      tacfit
                                      last edited by

                                      Thanks. Didn't intend to hijack… I thought it was related.

                                      1 Reply Last reply Reply Quote 0
                                      • L
                                        luke240778
                                        last edited by

                                        Just to add here, i also have this problem..  for weeks now mine has been saying it cant get update info.  Changed nothing.. if i go in and change the update servers still the same.  I didnt care too much as i didnt really want to upgrade as mine is running smoothly

                                        1 Reply Last reply Reply Quote 0
                                        • J
                                          justsomeguy6575
                                          last edited by

                                          Is there any files or logs we can look at to help track this down?

                                          1 Reply Last reply Reply Quote 0
                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Seeing those PHP errors often means some file is missing or corrupted. Have you installed/uninstalled any packages?
                                            If there is nothing helpful in the system log then it would a matter of digging in the code to see what is being passed to the php code that it can't handle and why.

                                            You may have found a legitimate bug of course.

                                            At this point, unless you really have a need to know why this happened, I would probably reinstall and see if it is repeatable.

                                            Steve

                                            Edit: You could look in /tmp/PHP_errors.log

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