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    ROOT MOUNT ERROR

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    26 Posts 9 Posters 42.9k Views
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    • K
      kejianshi
      last edited by

      Is it possible that your hardware is so amazingly new that there is some bit of hardware there not yet supported by freebsd?
      Also, totally shot in the dark…  Can you check your bios and make sure that any references to "plug and play OS" is set to No or off?

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      • O
        onlineph
        last edited by

        @kejianshi:

        Is it possible that your hardware is so amazingly new that there is some bit of hardware there not yet supported by freebsd?
        Also, totally shot in the dark…   Can you check your bios and make sure that any references to "plug and play OS" is set to No or off?

        Processor: AMD FX ™ - 4100 Quad
        Processor Speed: 3600

        SATA: 500G
        RAM: 4G (used to 8G but I took off the other)
        MOBO: GIGABYTE - UEFI DualBIOS

        HD Audio Azalia Device: DISABLED
        OS Type under BIOS is set to Other OS (the other selection is Windows8)

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        • K
          kejianshi
          last edited by

          Are you using 32 or 64 bit pfsense?  I'd be on 64.

          (P.S. Is there a setting in your bios for optimal settings, default settings, safe settings?  If so, try safe and default)

          Might even Try "windows 8".  Can't break anything worse than it is.

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          • O
            onlineph
            last edited by

            @kejianshi:

            Are you using 32 or 64 bit pfsense?  I'd be on 64.

            (P.S. Is there a setting in your bios for optimal settings, default settings, safe settings?  If so, try safe and default)

            Might even Try "windows 8".  Can't break anything worse than it is.

            I'm using 32 bit pfsense

            It only have Optimized Defaults.

            I also tried awhile ago a crazy setup. I have a usb bridge for sata so, I attached my 1TB to the USB and the 500G to the sata ports on board. reboot then I got the "I" option, the system has read the 1TB instead but never ack the one on sata on board. The system formated it the pfsense way, allocates a slice on it, write the os on the 1TB. Then when I reboot, i exchanged the hdds, now the 1TB with installed pfsense on board and puff ROOT MOUNT ERROR. Whew! no luck yet.

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            • K
              kejianshi
              last edited by

              Switch to 64 bit version for your 64 bit system (or at least I would).

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              • K
                kejianshi
                last edited by

                P.S.  It sure is acting like it doesn't know what to do with the hardware on your board.
                Did they just design this board last week and send it out yesterday?
                Crazy idea…  Do you have an old PCI or PCIe or USB3 > sata adapter?

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                • O
                  onlineph
                  last edited by

                  I tried the 64 bit.

                  I was presented the "I" option, selected pfsense install to HDD, window menu opened but it only presents the USB as target of installation. Whew!. Is there a way to initialize the HDD in the loader command prompt? I think the system can't read the HD controller at all that's why it wont show the HD but I dont know how to do it.

                  Any fix?

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                  • K
                    kejianshi
                    last edited by

                    I'm thinking your sata hardware isn't compatible with the freebsd.  Thats why I'm thinking a pci or pcie sata adapter will at least get you booted up.  Problem is, after that will your Ethernet ports be compatible?  Are they also bleeding edge tech that only NASA has a working driver for?

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                    • K
                      kejianshi
                      last edited by

                      I noted also that pfsense 2.03 is based on Freebsd 8.1
                      and pfsense 2.1 is based on Freebsd 8.3

                      Perhaps 8.3 has support for your hardware rolled into it better than 8.1?

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                      • O
                        onlineph
                        last edited by

                        @kejianshi:

                        P.S.  It sure is acting like it doesn't know what to do with the hardware on your board.
                        Did they just design this board last week and send it out yesterday?
                        Crazy idea…   Do you have an old PCI or PCIe or USB3 > sata adapter?

                        MOBO has pci and pcie. Am using the two pci for my NIC WAN/LAN interface. I have no problem there though. My real problem is whenever "I" is presented and the system would install pfsense to the HD, I was presented a target disk with USB (the installer) as the only option to install with. The HDD is not there as a selection. Kind of wirdo mobo. But it seems my only problem is what to do in order that the pfsense would recognize the hdd as a target hdd to install.

                        Is there any unix command to handshake the hdd and the pfsense installer?

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                        • K
                          kejianshi
                          last edited by

                          If pfsense can't see the HD on that SATA port because your chipset isn't supported by BSD 8.1, I imagine it wouldn't present it as a choice after the "I".

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                          • K
                            kejianshi
                            last edited by

                            I don't know if

                            gpart show -l

                            will show your big HD or not.

                            If it does, maybe you can work this out with a not quick and easy install.

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                            • P
                              padapa
                              last edited by

                              I too recently ran into this issue setting up my new PFSense box.  I could boot up the to main menu screen where I could select option 1-8 and I tried a wide variety of fixes listed in this thread.

                              The issue finally ended up being that I could not boot past the dreaded "Boot Mount Error" while my external CD/DVD drive was connected to any of the USB 3.0 ports.

                              As soon as I used a USB 2.0 port and selected option 3 (boot from USB connected device) everything ran fine.

                              I believe we are seeing a FreeBSD drive issue where the USB 3.0 port is running in USB 2.0 compatibility and the drivers don't know how to manage that.

                              The solution is to use a USB 2.0 port with your USB 2.0 CD/DVD drive and select option 3 from the boot up menu.

                              If someone has a USB 3.0 CD/DVD drive it would be good to test it with USB 3.0 and USB 2.0

                              BTW … My hardware is as follows:

                              Jetway HBJC200F99-525-B

                              http://www.newegg.com/Product/Product.aspx?Item=N82E16856107095

                              General
                              Brand Jetway
                              Model HBJC200F99-525-B
                              Color Black

                              CPU Supported
                              CPU Type Intel Atom D525 (1.8GHz, Dual-Core)

                              Chipset
                              South Bridge ICH9R

                              Memory Supported
                              Memory Slots 2 x 204Pin  DDR3 1066
                              Max Memory 4GB

                              Expansion Slots
                              PCI 1
                              Mini PCI-E x1 1

                              Storage
                              SATA 6 x SATA 3.0Gb/s
                              SATA RAID RAID 0, 1, 5, 10

                              Graphics
                              Onboard Video Intel GMA 3150

                              Audio
                              Onboard Audio VIA VT1705  (6 Channel)

                              Network
                              LAN 2 x Intel 82574L (Dual 10/100/1000Mbps)

                              Extension Bays
                              Slim ODD
                              1 x Blank Bay
                              2.5" Internal Bays 1

                              Front Panel Ports
                              Front USB                2 x USB 2.0  (not exposed)

                              Back Panel Ports
                              PS/2 1
                              COM 1
                              VGA 1 x D-sub
                              Rear USB
                              3 x USB 2.0
                              2 x USB 3.0
                              RJ45 2
                              Rear Audio Ports 3 jacks

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                              • M
                                marceloleite
                                last edited by

                                In my case it was simpler.
                                My USB CD drive was recognized as cd0, so I typed the following command and he continued to installation.

                                cd9960:/dev/cd0

                                Good luck!

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                                • T
                                  taliesins
                                  last edited by

                                  I ran into this issue when trying to automate building PfSense on Hyper-V with Packer.

                                  When I added a DVD Drive to IDE Controller 0 at location 1. It Failed.
                                  When I added a DVD Drive to IDE Controller 1 at location 0. It Succeeded.
                                  When I added a DVD Drive to IDE Controller 1 at location 1. It Succeeded.

                                  So my conclusion is try to use any other location for the DVD controller, if you receive this error message. On a physical machine swap it to the next available port.

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                                  • D
                                    deanfourie
                                    last edited by

                                    Same issue with me now too.

                                    Install is fine, but with any sudden power off, the device is dead.

                                    Running latest pfsense on Sophos hardware.

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                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      You should start a new thread for this and detail exactly what you're seeing.
                                      It's unlikely the root cause of this is the same after 10 years!

                                      Steve

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                                      • D
                                        deanfourie @stephenw10
                                        last edited by

                                        @stephenw10 Ok thanks, have done.

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