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    After upgrade no nics found in system

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    26 Posts 7 Posters 4.3k Views
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    • K
      kejianshi
      last edited by

      Hmmm - You already figured this out but I'll say it just incase.  Always backup your config remotely on a separate machine before you upgrade.

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      • N
        nambi
        last edited by

        Here is my specs/

        Supermicro 1U chassis
        Intel ATOM D525MW mainboard w/1GBL
        4GB RAM
        1U PCI lex Riser card
        Intel PCI Gigabit LAN card

        both nics in the machine are intel one built on board the other PCI with riser, I'm trying to locate the but id have to remove it.

        Is there any way to get into the shell and backup the config before I reinstall it?

        upon upgrading I also checked off, backup system before upgrade,  would this help?

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        • D
          doktornotor Banned
          last edited by

          You can go to System - Firmware - Restore full backup to get a working 2.1.5 system back. (Uncheck the "do not restore config.xml" if downgrading.) Once there, produce some relevant info about the NICs. Like, pciconf -lv output.

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          • N
            nambi
            last edited by

            thanks for the info but my delema is I'm on the setup screen asking for my nics.  It's not recognizing them so I dont' have wan or lan therefore I can't html into the gui from a remote computer.

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            • D
              doktornotor Banned
              last edited by

              So stick some other NIC in there that's recognized?

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              • N
                nambi
                last edited by

                bingo thats what I'll do.

                As for my other upgrade the system crashes anytime I try to ssh into it, unfortunately It's remote and I have no access to it.

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                • D
                  doktornotor Banned
                  last edited by

                  Lesson: it takes seconds to back up the configuration before upgrade.

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                  • F
                    fragged
                    last edited by

                    Could be this same issue again? https://forum.pfsense.org/index.php?topic=87343.msg482163#msg482163

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                    • D
                      doktornotor Banned
                      last edited by

                      No idea. All we got from you is you have Intel GLAN and unknown one on your MB.

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        @fragged:

                        Could be this same issue again?

                        Unlikely it's completely different hardware. Both systems with that issue were very similar Supermicro servers. The fix hasn't been confirmed on the second box yet either and the symptoms were not identical. We would have to check the logs though.

                        Steve

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                        • N
                          nambi
                          last edited by

                          So i put another card in was able to boot and get my backup.

                          Now upon resintall I booted from my USB key with 2.2 and still can't see the nics. One is buyild on board the other is on a riser.

                          I pulled the riser and it's an intel pro/1000 gt dektop adapter

                          it also has a number 865080

                          This was working flawless on earlier versions on 2.2 no go? is this a freebsd issue?  This is seems to be a common card.

                          Anyone know how I can get my current cards to work in 2.2?

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Check the boot log, are the cards detected at all? Are there errors shown?
                            Read the thread Fragged linked to above. Your hardware is different but do you see the PCI bus memory allocation errors reported there?

                            Steve

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                            • K
                              kejianshi
                              last edited by

                              See if it still boots 2.1.5 live image.  Just to be sure nothing has happened to your hardware.

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                              • D
                                doktornotor Banned
                                last edited by

                                @nambi:

                                So i put another card in was able to boot and get my backup.

                                Uhm…. I like... kinda... hoped... you'd restore the backup and use the working 2.1.5 system to finally post some useful info about the NICs. Apparently not the case.

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                                • C
                                  cmb
                                  last edited by

                                  Information about the NICs is necessary to offer any useful suggestions.

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                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Well we know that is motherboard is this so we know the on-board NIC, despite it being an Intel board, is a Realtek 8111E. No reason for that to disappear. No reason for either to disappear though. Something more fundamental happening here.

                                    Steve

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                                    • K
                                      kejianshi
                                      last edited by

                                      Boot this thing on 2.15 to see if its a software or hardware problem.

                                      Or hey…  Lets chat about it a few more days?

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                                      • N
                                        nambi
                                        last edited by

                                        This is a very strange issue, I booted to 2.1.5 both nics detected without issues. backed up. then I read a post about doing this.

                                        hint.agp.0.disabled=1
                                        in loader.conf

                                        so i reinstalled 2.2 to try, this time my nic were detected. I was able to reboot and get pf sense up and running on 2.2,. i then tried to set the nics up again and sure enough they do no detect.
                                        but since I had already saved the info pf sense will boot, I also logged in via gui and I can see both nics are online, when i disconnect any of the cat5's they show offline so they are working but if I setup the nics again they fail to detect.

                                        I would like to alter the loader.config but when I putty into the unit using root and the pfsense path I then go into "shell" I can't seem to locate the the loader.config I can't seem to find the /boot folder

                                        I can now get this to function but I'm afraid if I ever have to reset the nics, I won't be able to.

                                        REaltek 8168/1811 onboard and intel pro/1000 GT 82558 chipset on a riser

                                        screenshot.jpg
                                        screenshot.jpg_thumb

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                                        • K
                                          kejianshi
                                          last edited by

                                          So, run 2.15 abit longer and give the devs a little time to sort it out.

                                          Try again at 2.21 which I'd assume is as sure to come as death and taxes.

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                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            @nambi:

                                            I was able to reboot and get pf sense up and running on 2.2,. i then tried to set the nics up again and sure enough they do no detect.

                                            This is a confusing statement. Please define exactly what you mean by 'no detect'. Why did you try to set them up again? Where are you doing that?

                                            Are you trying to using the auto-detect function at the initial setup interfaces screen? Are the two NICs listed above that as valid interfaces?

                                            Steve

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