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    After upgrade no nics found in system

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    26 Posts 7 Posters 4.3k Views
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    • N
      nambi
      last edited by

      Here is my specs/

      Supermicro 1U chassis
      Intel ATOM D525MW mainboard w/1GBL
      4GB RAM
      1U PCI lex Riser card
      Intel PCI Gigabit LAN card

      both nics in the machine are intel one built on board the other PCI with riser, I'm trying to locate the but id have to remove it.

      Is there any way to get into the shell and backup the config before I reinstall it?

      upon upgrading I also checked off, backup system before upgrade,  would this help?

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      • D
        doktornotor Banned
        last edited by

        You can go to System - Firmware - Restore full backup to get a working 2.1.5 system back. (Uncheck the "do not restore config.xml" if downgrading.) Once there, produce some relevant info about the NICs. Like, pciconf -lv output.

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        • N
          nambi
          last edited by

          thanks for the info but my delema is I'm on the setup screen asking for my nics.  It's not recognizing them so I dont' have wan or lan therefore I can't html into the gui from a remote computer.

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          • D
            doktornotor Banned
            last edited by

            So stick some other NIC in there that's recognized?

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            • N
              nambi
              last edited by

              bingo thats what I'll do.

              As for my other upgrade the system crashes anytime I try to ssh into it, unfortunately It's remote and I have no access to it.

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              • D
                doktornotor Banned
                last edited by

                Lesson: it takes seconds to back up the configuration before upgrade.

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                • F
                  fragged
                  last edited by

                  Could be this same issue again? https://forum.pfsense.org/index.php?topic=87343.msg482163#msg482163

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                  • D
                    doktornotor Banned
                    last edited by

                    No idea. All we got from you is you have Intel GLAN and unknown one on your MB.

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      @fragged:

                      Could be this same issue again?

                      Unlikely it's completely different hardware. Both systems with that issue were very similar Supermicro servers. The fix hasn't been confirmed on the second box yet either and the symptoms were not identical. We would have to check the logs though.

                      Steve

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                      • N
                        nambi
                        last edited by

                        So i put another card in was able to boot and get my backup.

                        Now upon resintall I booted from my USB key with 2.2 and still can't see the nics. One is buyild on board the other is on a riser.

                        I pulled the riser and it's an intel pro/1000 gt dektop adapter

                        it also has a number 865080

                        This was working flawless on earlier versions on 2.2 no go? is this a freebsd issue?  This is seems to be a common card.

                        Anyone know how I can get my current cards to work in 2.2?

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Check the boot log, are the cards detected at all? Are there errors shown?
                          Read the thread Fragged linked to above. Your hardware is different but do you see the PCI bus memory allocation errors reported there?

                          Steve

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                          • K
                            kejianshi
                            last edited by

                            See if it still boots 2.1.5 live image.  Just to be sure nothing has happened to your hardware.

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                            • D
                              doktornotor Banned
                              last edited by

                              @nambi:

                              So i put another card in was able to boot and get my backup.

                              Uhm…. I like... kinda... hoped... you'd restore the backup and use the working 2.1.5 system to finally post some useful info about the NICs. Apparently not the case.

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                              • C
                                cmb
                                last edited by

                                Information about the NICs is necessary to offer any useful suggestions.

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Well we know that is motherboard is this so we know the on-board NIC, despite it being an Intel board, is a Realtek 8111E. No reason for that to disappear. No reason for either to disappear though. Something more fundamental happening here.

                                  Steve

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                                  • K
                                    kejianshi
                                    last edited by

                                    Boot this thing on 2.15 to see if its a software or hardware problem.

                                    Or hey…  Lets chat about it a few more days?

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                                    • N
                                      nambi
                                      last edited by

                                      This is a very strange issue, I booted to 2.1.5 both nics detected without issues. backed up. then I read a post about doing this.

                                      hint.agp.0.disabled=1
                                      in loader.conf

                                      so i reinstalled 2.2 to try, this time my nic were detected. I was able to reboot and get pf sense up and running on 2.2,. i then tried to set the nics up again and sure enough they do no detect.
                                      but since I had already saved the info pf sense will boot, I also logged in via gui and I can see both nics are online, when i disconnect any of the cat5's they show offline so they are working but if I setup the nics again they fail to detect.

                                      I would like to alter the loader.config but when I putty into the unit using root and the pfsense path I then go into "shell" I can't seem to locate the the loader.config I can't seem to find the /boot folder

                                      I can now get this to function but I'm afraid if I ever have to reset the nics, I won't be able to.

                                      REaltek 8168/1811 onboard and intel pro/1000 GT 82558 chipset on a riser

                                      screenshot.jpg
                                      screenshot.jpg_thumb

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                                      • K
                                        kejianshi
                                        last edited by

                                        So, run 2.15 abit longer and give the devs a little time to sort it out.

                                        Try again at 2.21 which I'd assume is as sure to come as death and taxes.

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                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          @nambi:

                                          I was able to reboot and get pf sense up and running on 2.2,. i then tried to set the nics up again and sure enough they do no detect.

                                          This is a confusing statement. Please define exactly what you mean by 'no detect'. Why did you try to set them up again? Where are you doing that?

                                          Are you trying to using the auto-detect function at the initial setup interfaces screen? Are the two NICs listed above that as valid interfaces?

                                          Steve

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                                          • P
                                            phil.davis
                                            last edited by

                                            I would like to alter the loader.config but when I putty into the unit using root and the pfsense path I then go into "shell" I can't seem to locate the the loader.config I can't seem to find the /boot folder

                                            cd /boot
                                            ls -l loader*
                                            

                                            You should put your own changes in loader.conf.local - if it does not already exist, you can easily create an empty one:

                                            touch /boot/loader.conf.local
                                            

                                            You can edit it from the command prompt, if you are happy with that, or just go to Diagnostics->Edit File on the web GUI and load and edit it there.

                                            And answer the questions from stephenw10 above - we really need to know if it is just the auto-detect up/down stuff that is not working, or if your NICs are not detected at all…

                                            As the Greek philosopher Isosceles used to say, "There are 3 sides to every triangle."
                                            If I helped you, then help someone else - buy someone a gift from the INF catalog http://secure.inf.org/gifts/usd/

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