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    Cannot view installed packages, "Unable to retrieve package information."

    Scheduled Pinned Locked Moved pfSense Packages
    23 Posts 16 Posters 12.1k Views
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    • T
      tpair
      last edited by

      Hey.

      I just got the same problem after installing avahi-package.
      Reverting back to previous config didn't help.

      :'(

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      • D
        drewy
        last edited by

        Same here. Had just tried upgrading to the latest version of pfsense, which failed.
        Now all packages have disappeared - allegedly. :(

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        • D
          drewy
          last edited by

          I'm all good.
          Re-ran the pfsense version upgrade from the console (option 13). It took a long time, at least an hour.
          After reboot all packages are showing back and appear to be running.

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          • M
            mrhub
            last edited by

            @drewy:

            I'm all good.
            Re-ran the pfsense version upgrade from the console (option 13). It took a long time, at least an hour.
            After reboot all packages are showing back and appear to be running.

            This worked for me also, took about one hour…

            Using a Firebox X550e

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            • D
              DraNick
              last edited by

              I confirm as well.

              Running option 13 from console and re-upgrade worked for me.

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              • L
                lab
                last edited by

                I've got the same issue. But the pfsense is at a customers place a few hundred kilometers away, so no console access

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                • A
                  algeriani87
                  last edited by

                  hello
                  for lab: you can just ssh to it if you configue it from GUI
                  then you get the consol even remotely
                  regards

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                  • L
                    lab
                    last edited by

                    ahh, @algeriani87 i was thinking about the serial console (RS232). will look into that then. Thanks!

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                    • A
                      attilahooper
                      last edited by

                      ah jeez, upgraded squid because cache.log was eating my diks and now no gui package info.

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                      • T
                        tpair
                        last edited by

                        @DraNick:

                        I confirm as well.

                        Running option 13 from console and re-upgrade worked for me.

                        I'm confirming too… upgrading from console fixed this issue.

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                        • S
                          steveharriss
                          last edited by

                          Reporting the same issue: Installed iPerf from package manager and now get the error message: Unable to retrieve package information.

                          pkg info shows all installed packages, including iPerf.

                          My system:2.3.1-RELEASE-p5 (amd64)
                          built on Thu Jun 16 12:53:15 CDT 2016
                          FreeBSD 10.3-RELEASE-p3

                          I'll have to leave the console fix until tomorrow

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                          • S
                            steveharriss
                            last edited by

                            All fixed using SSH and updating

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                            • L
                              lab
                              last edited by

                              @algeriani87:

                              hello
                              for lab: you can just ssh to it if you configue it from GUI
                              then you get the consol even remotely
                              regards

                              Fixed with option 13 through ssh. Happy as a bunny.

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                              • M
                                Mike5906
                                last edited by

                                I just ran into the same problem after installing Squid and LightSquid.  All ability to check for packages and update from the GUI failed.

                                I can confirm that SSH to console, option 13 fixed the problem.  This is going to reboot your router, so make sure you plan appropriately.

                                Mike Murray
                                The Geek Pub

                                pfSense running on mini ITX box with 4 eth and 4-core J1900 w/8GB RAM and 32GB mSATA

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                                • A
                                  attilahooper
                                  last edited by

                                  yup, option 13 Update from console worked a charm. Thanks everyone. Didn't seem to take too long but mine is a hefty system with good inet.

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                                  • M
                                    musicwizard
                                    last edited by

                                    Had the same problem.

                                    a update option 13 worked took about 10 min to update the system.

                                    didnt had the latest pfsense yet installed but now i have :)

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                                    • L
                                      lemonkey
                                      last edited by

                                      @lemb:

                                      Are you me?

                                      I've found I can still install and remove packages from the command line using pkg, but I get "No packages installed. Packages can be installed here." on the dashboard and "Unable to retrieve package information." at the package manager.

                                      This happened immediately after trying to upgrade the Zabbix-Proxy package.

                                      Ha same thing happened to me yesterday.

                                      "pkg version" is showing that pkg-1.8.7 is the latest version, but I've been told to upgrade to 2.3.2 to fix it.

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                                      • luckman212L
                                        luckman212 LAYER 8
                                        last edited by

                                        I wound up paving and reinstalling.  "It's the only way to be sure" (for the Aliens fans)

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                                        • D
                                          DeLorean
                                          last edited by

                                          Update 5 for pfSense 2.3.1 was a waste of time and effort,
                                          this update gave problems on almost every firewall device i worked on.
                                          A clean install with the new version 2.3.2 fixed all those rare problems like :
                                          No packages available after upgrade
                                          2u time for updating from 2.3.1 to 2.3.1.5
                                          PHP errors during bootup
                                          pfSense installation corruption on reboot
                                          etc….
                                          Update 5 should never be released, and they had to stick by 2.3.1 till the next stable version 2.3.2 was ready.
                                          From now on, on Watchguard Firewalls i install only the stable releases and not the crappy updates in between.

                                          Grtz
                                          DeLorean

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                                          • D
                                            dsefcik
                                            last edited by

                                            I am another "option 13 fixed my problem"….had 2.3.1 p5 and after any pkg install it broke the dashboard update status and gui pkg manager.

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