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    [SOLVED] ntopng can't load the page

    Scheduled Pinned Locked Moved General pfSense Questions
    27 Posts 6 Posters 21.5k Views
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    • V
      viragomann
      last edited by

      In System > Advanced > Admin Access. But this will make no difference.

      Just seen your WAN IP is 192.168.1.1.  So have you unchecked "Block private networks" in the interface settings?

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      • G
        gustavo4001
        last edited by

        My WAN IP don't is 192.168.1.1, so 192.168.1.1 is my LAN IP. WAN IP and W2 IP are static IPs provide by my ISP… for LAN IP and WAN IP and W2 IP I have unchecked Block private networks

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        • V
          viragomann
          last edited by

          @gustavo4001:

          My WAN IP don't is 192.168.1.1, so 192.168.1.1 is my LAN IP.

          So you've set the rule for accessing pfSense on the wrong interface.
          Open the rule and change the interface to LAN.

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          • G
            gustavo4001
            last edited by

            I corrected it, but problem persist, see you new jpg attached on bottom image …

            pfsense-ntopng-2.jpg
            pfsense-ntopng-2.jpg_thumb

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            • V
              viragomann
              last edited by

              Again: https://192.168.1.1:3000
              !

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              • G
                gustavo4001
                last edited by

                For I do fast I copy and paste only botton jpg, but I tested for both way, http://192.168.1.1:3000 and https://192.168.1.1:3000 don't works, same problem

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                • V
                  viragomann
                  last edited by

                  I see. So edit the rule allowing the access and enable logging.
                  Also enable logging of the default block rule in Status > System Logs > Settings.

                  Then check the firewall logs for entries relating to the access to 192.168.1.1:3000.

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                  • G
                    gustavo4001
                    last edited by

                    I enabled logs for the rula and enabled logs of default block rule. No traces for 192.168.1.1 , but yes traces for rest IPs of my LAN. I think no problem of firewall, could be IIS of pfSense is stopped? I unknow I am thinking…. :-\

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                    • V
                      viragomann
                      last edited by

                      That makes no sense. Since your are able to access the Web GUI at 192.168.1.1 from a PC you should also be able to access 192.168.1.1:3000 as long as there is no other device between the PC and pfSense which block that.

                      Albeit if ntopng isn't working you must see the access in the firewall logs.

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                      • G
                        gustavo4001
                        last edited by

                        Now I have a great problem. I was to advanced configuration and I changed pfSense protocol to HTTP (it was setted in HTTPS). So I closed the browser, but when I try open now http://192.168.1.1 it wait… waut and not load!!!!!!! go by timeout... Also when display timeout automatically it change URL to https://192.168.1.1  :-[

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                        • V
                          viragomann
                          last edited by

                          The only quick idea I have to this, you can set it back to https in the console interface.
                          Go through the LAN address setting, set the IP and mask again. At the end of this you will be ask if you want to allow access via https.

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                          • G
                            gustavo4001
                            last edited by

                            Finally I solved webConfigurator access enter by 8) Shell in console and editig /conf/config.xml , so I have put <protocol>https</protocol> so I restart and it works, by some cause it works only with with https, so I think it is root of the problem ntopng not load , it still persist

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                            • pttP
                              ptt Rebel Alliance
                              last edited by

                              ??? What about squid/squidGuard, maybe they are related to the issue ?

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                              • G
                                gustavo4001
                                last edited by

                                I suspect it, but I review configuration and not seen strange thing, I have 2 pfSense in 2 disticts phisical LAN, recently I seen other pfSense in other LAN (distinct phisical location) allow use protocol http so I installed ntopng package and IT WORKS!!!! … so I must solve in first LAN something of configuration I think because there is still the problem persists and I think because not can use http protocol

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                                • G
                                  gustavo4001
                                  last edited by

                                  Finally I have gotten it to work! … I does next steps: 1) Reconfigure webgui protocol with http and port 80 (back I not have put 80, only http) ; 2) Restart pfSense and it works! ; 3) I erased package ntopng ; 4) Restart pfSense ; 5) I installed again package ntopng ; 6) Restart pfSense ; 7) All works!!!!! thank you very much for your interest in my problem!

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                                  • A
                                    aeleus
                                    last edited by

                                    Just reboot pfsense after installing and configuring ntopng.

                                    I just installed ntopng 0.8.6_1 on pfsense 2.3.3-RELEASE-p1.

                                    ntopng times out

                                    Restarted the ntopng service - still times out.

                                    Reboot the pfsense server - ntopng now works.

                                    No configuration changes or firewall rules required.

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                                    • D
                                      denitrosubmena
                                      last edited by

                                      ntop still wont work even after restarting pfsense
                                      this is not solved

                                      anyone else having this problem?

                                      using pfsense 2.4.4-RELEASE-p1

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                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        So you are seeing exactly the same symptoms?

                                        You should update to 2.4.4p2 but that's probably unrelated.

                                        Steve

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                                        • D
                                          denitrosubmena @stephenw10
                                          last edited by denitrosubmena

                                          @stephenw10 said in [SOLVED] ntopng can't load the page:

                                          So you are seeing exactly the same symptoms?

                                          You should update to 2.4.4p2 but that's probably unrelated.

                                          Steve

                                          i did update to 2.4.4-RELEASE-p2 now and still same problem..i have restarted ntoppng and even pfsense and the server..still no show
                                          https://forum.netgate.com/post/832233

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                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Locking this. If you're seeing some problem with ntopng it's clearly unrelated to whatever issues existed in 2016! I have run ntop without issue many times since then. Please open a new thread detailing exactly what you have tried and what is not working.

                                            Steve

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