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    Stability issues with a Sierra Wireless MC7455 on a SG-1000

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    • J
      jmark
      last edited by

      Hi Ivor,

      You were correct on the power- I plugged in a powered USB hub and have a connection with no dropping. Thank you!

      Support for the MC7455 was recently added according to this:https://redmine.pfsense.org/issues/7137. When I can confirm stability I will request that the MC7455 is added to the list.

      However, now I have a second issue. The SG-1000 will not boot up with a powered USB hub plugged into it via the OTG adapter. I have to remove it and plug it back in when the system has booted. Any guidance on this?

      Thank you for any help!

      1 Reply Last reply Reply Quote 0
      • ivorI
        ivor
        last edited by

        @jmark:

        However, now I have a second issue. The SG-1000 will not boot up with a powered USB hub plugged into it via the OTG adapter. I have to remove it and plug it back in when the system has booted. Any guidance on this?

        Thank you for any help!

        Don't do that, you're sending power to device via hub. That might damage it. That explains why it doesn't boot up.

        Need help fast? Our support is available 24/7 https://www.netgate.com/support/

        1 Reply Last reply Reply Quote 0
        • N
          NOYB
          last edited by

          @ivor:

          @jmark:

          However, now I have a second issue. The SG-1000 will not boot up with a powered USB hub plugged into it via the OTG adapter. I have to remove it and plug it back in when the system has booted. Any guidance on this?

          Thank you for any help!

          Don't do that, you're sending power to device via hub. That might damage it. That explains why it doesn't boot up.

          Maybe a data only USB cable would work?  Surely someone makes such a thing?

          1 Reply Last reply Reply Quote 0
          • ivorI
            ivor
            last edited by

            @NOYB:

            @ivor:

            @jmark:

            However, now I have a second issue. The SG-1000 will not boot up with a powered USB hub plugged into it via the OTG adapter. I have to remove it and plug it back in when the system has booted. Any guidance on this?

            Thank you for any help!

            Don't do that, you're sending power to device via hub. That might damage it. That explains why it doesn't boot up.

            Maybe a data only USB cable would work?  Surely someone makes such a thing?

            Good point.

            Need help fast? Our support is available 24/7 https://www.netgate.com/support/

            1 Reply Last reply Reply Quote 0
            • J
              jmark
              last edited by

              Hi All,

              Please do not take this the wrong way, I greatly appreciate your help. I'm having trouble believing that a USB 2.0 certified powered hub would be supplying power to the SG-1000 via the upstream port. That wouldn't pass USB spec if that were the case.

              The SG-1000 hangs at the following point noted below: HANGS HERE
              If I simply unplug the powered hub and plug it back in, the SG-1000 continues to boot up with no issue.

              Serial Output of a reboot:

              
              [2.4.0-BETA][root@pfsense.farm.markgraf.us]/root: reboot
              ugen0.2: <vendor 0x2001="">at usbus0
              uhub2: <vendor 2="" 9="" 0x2001="" product="" 0xf103,="" class="" 0,="" rev="" 2.00="" 1.00,="" addr="">on usbus0
              uhub2: 7 ports with 7 removable, self powered
              Waiting (max 60 seconds) for system process `vnlru' to stop... done
              Waiting (max 60 seconds) for system process `bufdaemon' to stop... done
              Waiting (max 60 seconds) for system process `syncer' to stop...
              Syncing disks, vnodes remaining... 3 1 0 0 done
              All buffers synced.
              Uptime: 3h58m9s
              Rebooting...
              
              U-Boot SPL 2016.03 (Dec 28 2016 - 14:33:36)
              Trying to boot from MMC
              Card doesn't support part_switch
              MMC partition switch failed
              *** Warning - MMC partition switch failed, using default environment
              
              reading u-boot.img
              reading u-boot.img
              
              U-Boot 2016.03 (Dec 28 2016 - 14:33:36 +0000)
              
                     Watchdog enabled
              I2C:   ready
              DRAM:  512 MiB
              MMC:   OMAP SD/MMC: 0, OMAP SD/MMC: 1
              reading u-boot.env
              
              ** Unable to read "u-boot.env" from mmc0:1 **
              Using default environment
              
              Net:   <ethaddr>not set. Validating first E-fuse MAC
              cpsw, usb_ether
              starting USB...
              USB0:   scanning bus 0 for devices... 1 USB Device(s) found
                     scanning usb for storage devices... 0 Storage Device(s) found
              ** Bad device usb 0 **
              Hit any key to stop autoboot:  0
              Booting from: mmc 1 ubldr.bin
              reading ubldr.bin
              217364 bytes read in 20 ms (10.4 MiB/s)
              ## Starting application at 0x88000000 ...
              Consoles: U-Boot console
              Compatible U-Boot API signature found @0x9ef3ab58
              
              FreeBSD/armv6 U-Boot loader, Revision 1.2
              (root@buildbot2.netgate.com, Mon May  1 09:23:08 CDT 2017)
              
              DRAM: 512MB
              Number of U-Boot devices: 3
              U-Boot env: loaderdev='mmc 1'
              Found U-Boot device: disk
                Checking unit=1 slice= <auto>partition=<auto>... good.
              Booting from disk1s2a:
              console comconsole is invalid!
              console vidconsole is invalid!
              no valid consoles!
              Available consoles:
                  uboot
              /boot/kernel/kernel data=0x11de424+0x51bdc syms=[0x4+0xad770+0x4+0xc70dc]
              
              Hit [Enter] to boot immediately, or any other key for command prompt.
              Booting [/boot/kernel/kernel]...
              /boot/dtb/ufw.dtb size=0x79f4
              Loaded DTB from file 'ufw.dtb'.
              Kernel entry at 0x0x88200100...
              Kernel args: (null)
              Copyright (c) 1992-2016 The FreeBSD Project.
              Copyright (c) 1979, 1980, 1983, 1986, 1988, 1989, 1991, 1992, 1993, 1994
                      The Regents of the University of California. All rights reserved.
              FreeBSD is a registered trademark of The FreeBSD Foundation.
              FreeBSD 11.0-RELEASE-p8 #0 1b380dbbb0d(RELENG_2_4): Mon May  1 09:25:40 CDT 2017
                  root@buildbot2.netgate.com:/xbuilder/crossbuild/work/obj-ufw-armv6/arm.armv6/builder/factory/tmp/FreeBSD-src/sys/pfSense-uFW arm
              FreeBSD clang version 3.8.0 (tags/RELEASE_380/final 262564) (based on LLVM 3.8.0)
              CPU: Cortex A8-r3 rev 2 (Cortex-A core)
               Supported features: ARM_ISA THUMB2 JAZELLE THUMBEE ARMv4 Security_Ext
               WB enabled LABT branch prediction disabled
              LoUU:2 LoC:3 LoUIS:1
              Cache level 1:
               32KB/64B 4-way data cache WT WB Read-Alloc
               32KB/64B 4-way instruction cache Read-Alloc
              Cache level 2:
               256KB/64B 8-way unified cache WT WB Read-Alloc Write-Alloc
              real memory  = 536870912 (512 MB)
              avail memory = 503078912 (479 MB)
              Texas Instruments AM335x Processor, Revision ES1.2
              ipw_bss: You need to read the LICENSE file in /usr/share/doc/legal/intel_ipw.LICENSE.
              ipw_bss: If you agree with the license, set legal.intel_ipw.license_ack=1 in /boot/loader.conf.
              module_register_init: MOD_LOAD (ipw_bss_fw, 0xc031a6b4, 0) error 1
              ipw_ibss: You need to read the LICENSE file in /usr/share/doc/legal/intel_ipw.LICENSE.
              ipw_ibss: If you agree with the license, set legal.intel_ipw.license_ack=1 in /boot/loader.conf.
              module_register_init: MOD_LOAD (ipw_ibss_fw, 0xc031a764, 0) error 1
              ipw_monitor: You need to read the LICENSE file in /usr/share/doc/legal/intel_ipw.LICENSE.
              ipw_monitor: If you agree with the license, set legal.intel_ipw.license_ack=1 in /boot/loader.conf.
              module_register_init: MOD_LOAD (ipw_monitor_fw, 0xc031a814, 0) error 1
              iwi_bss: You need to read the LICENSE file in /usr/share/doc/legal/intel_iwi.LICENSE.
              iwi_bss: If you agree with the license, set legal.intel_iwi.license_ack=1 in /boot/loader.conf.
              module_register_init: MOD_LOAD (iwi_bss_fw, 0xc032452c, 0) error 1
              iwi_ibss: You need to read the LICENSE file in /usr/share/doc/legal/intel_iwi.LICENSE.
              iwi_ibss: If you agree with the license, set legal.intel_iwi.license_ack=1 in /boot/loader.conf.
              module_register_init: MOD_LOAD (iwi_ibss_fw, 0xc03245dc, 0) error 1
              iwi_monitor: You need to read the LICENSE file in /usr/share/doc/legal/intel_iwi.LICENSE.
              iwi_monitor: If you agree with the license, set legal.intel_iwi.license_ack=1 in /boot/loader.conf.
              module_register_init: MOD_LOAD (iwi_monitor_fw, 0xc032468c, 0) error 1
              wlan: mac acl policy registered
              random: entropy device external interface
              ofwbus0: <open firmware="" device="" tree="">simplebus0: <flattened device="" tree="" simple="" bus="">on ofwbus0
              simplebus1: <flattened device="" tree="" simple="" bus="">on simplebus0
              simplebus2: <flattened device="" tree="" simple="" bus="">mem 0x210000-0x211fff on simplebus1
              ti_scm0: <ti control="" module="">mem 0-0x7ff on simplebus2
              aintc0: <ti aintc="" interrupt="" controller="">mem 0x48200000-0x48200fff on simplebus0
              aintc0: Revision 5.0
              cpulist0: <open firmware="" cpu="" group="">on ofwbus0
              cpu0: <open firmware="" cpu="">on cpulist0
              pmu0: <performance monitoring="" unit="">on ofwbus0
              am335x_prcm0: <am335x power="" and="" clock="" management="">mem 0x200000-0x203fff on simplebus1
              am335x_prcm0: Clocks: System 24.0 MHz, CPU 550 MHz
              ti_pinmux0: <ti pinmux="" module="">mem 0x800-0xa37 on simplebus2
              am335x_scm0: <am335x control="" module="" extension="">on ti_scm0
              gpio0: <ti am335x="" general="" purpose="" i="" o="" (gpio)="">mem 0x44e07000-0x44e07fff on simplebus0
              gpiobus0: <ofw gpio="" bus="">on gpio0
              gpioc0: <gpio controller="">on gpio0
              gpio1: <ti am335x="" general="" purpose="" i="" o="" (gpio)="">mem 0x4804c000-0x4804cfff on simplebus0
              gpiobus1: <ofw gpio="" bus="">on gpio1
              gpioc1: <gpio controller="">on gpio1
              gpio2: <ti am335x="" general="" purpose="" i="" o="" (gpio)="">mem 0x481ac000-0x481acfff on simplebus0
              gpiobus2: <ofw gpio="" bus="">on gpio2
              gpioc2: <gpio controller="">on gpio2
              gpio3: <ti am335x="" general="" purpose="" i="" o="" (gpio)="">mem 0x481ae000-0x481aefff on simplebus0
              gpiobus3: <ofw gpio="" bus="">on gpio3
              gpioc3: <gpio controller="">on gpio3
              uart0: <ti uart="" (16550="" compatible)="">mem 0x44e09000-0x44e0afff on simplebus0
              uart0: console (115384,n,8,1)
              iichb0: <ti i2c="" controller="">mem 0x44e0b000-0x44e0bfff on simplebus0
              iichb0: I2C revision 4.0 FIFO size: 32 bytes
              iicbus0: <ofw i2c="" bus="">on iichb0
              iic0: <i2c generic="" i="" o="">on iicbus0
              icee0: <at24c02>at addr 0xa0 on iicbus0
              iichb1: <ti i2c="" controller="">mem 0x4802a000-0x4802afff on simplebus0
              iichb1: I2C revision 4.0 FIFO size: 32 bytes
              iicbus1: <ofw i2c="" bus="">on iichb1
              iic1: <i2c generic="" i="" o="">on iicbus1
              sdhci_ti0: <ti mmchs="" (sdhci="" 2.0)="">mem 0x48060000-0x48060fff on simplebus0
              mmc0: <mmc sd="" bus="">on sdhci_ti0
              sdhci_ti1: <ti mmchs="" (sdhci="" 2.0)="">mem 0x481d8000-0x481d8fff on simplebus0
              mmc1: <mmc sd="" bus="">on sdhci_ti1
              ti_wdt0: <ti watchdog="" timer="">mem 0x44e35000-0x44e35fff on simplebus0
              ti_mbox0: <ti system="" mailbox="">mem 0x480c8000-0x480c81ff on simplebus0
              ti_mbox0: revision 4.0
              am335x_dmtimer0: <am335x dmtimer2="">mem 0x48040000-0x480403ff on simplebus0
              Event timer "DMTimer2" frequency 24000000 Hz quality 500
              am335x_dmtimer1: <am335x dmtimer3="">mem 0x48042000-0x480423ff on simplebus0
              Timecounter "DMTimer3" frequency 24000000 Hz quality 500
              usbss0: <ti am33xx="" integrated="" usb="" otg="" controller="">mem 0x47400000-0x47400fff on simplebus0
              usbss0: TI AM335X USBSS v0.0.13
              musbotg0: <ti am33xx="" integrated="" usb="" otg="" controller="">mem 0x47401400-0x474017ff,0x47401000-0x474011ff on usbss0
              usbus0: Dynamic FIFO sizing detected, assuming 16Kbytes of FIFO RAM
              usbus0 on musbotg0
              musbotg1: <ti am33xx="" integrated="" usb="" otg="" controller="">mem 0x47401c00-0x47401fff,0x47401800-0x474019ff on usbss0
              usbus1: Dynamic FIFO sizing detected, assuming 16Kbytes of FIFO RAM
              usbus1 on musbotg1
              cpswss0: <3-port Switch Ethernet Subsystem> mem 0x4a100000-0x4a1007ff,0x4a101200-0x4a1012ff on simplebus0
              cpswss0: CPSW SS Version 1.12 (0)
              cpswss0: Initial queue size TX=128 RX=384
              cpsw0: <ethernet switch="" port="">on cpswss0
              miibus0: <mii bus="">on cpsw0
              micphy0: <micrel 10="" 100="" 1000="" ksz9031="" phy="">PHY 1 on miibus0
              micphy0:  none, 10baseT, 10baseT-FDX, 100baseTX, 100baseTX-FDX, 1000baseT, 1000baseT-master, 1000baseT-FDX, 1000baseT-FDX-master, auto
              cpsw0: Ethernet address: ec:11:27:de:76:ab
              cpsw1: <ethernet switch="" port="">on cpswss0
              miibus1: <mii bus="">on cpsw1
              micphy1: <micrel 10="" 100="" 1000="" ksz9031="" phy="">PHY 2 on miibus1
              micphy1:  none, 10baseT, 10baseT-FDX, 100baseTX, 100baseTX-FDX, 1000baseT, 1000baseT-master, 1000baseT-FDX, 1000baseT-FDX-master, auto
              cpsw1: Ethernet address: ec:11:27:de:76:ad
              etherswitch0: <switch controller="">on cpswss0
              ti_adc0: <ti adc="" controller="">mem 0x44e0d000-0x44e0dfff disabled on simplebus0
              ti_adc0: scheme: 0x1 func: 0x730 rtl: 0 rev: 0.1 custom rev: 0
              cryptosoft0: <software crypto="">Timecounters tick every 10.000 msec
              usbus0: 480Mbps High Speed USB v2.0
              usbus1: 480Mbps High Speed USB v2.0
              ugen1.1: <mentor graphics="">at usbus1
              ugen0.1: <mentor graphics="">at usbus0
              uhub0: <mentor 1="" 9="" graphics="" otg="" root="" hub,="" class="" 0,="" rev="" 2.00="" 1.00,="" addr="">on usbus0
              uhub1: <mentor 1="" 9="" graphics="" otg="" root="" hub,="" class="" 0,="" rev="" 2.00="" 1.00,="" addr="">on usbus1
              mmcsd0: 8GB <sdhc 2="" 2010="" sa08g="" 0.4="" sn="" 9c00002c="" mfg="" 07="" by="" tm="">at mmc0 48.0MHz/4bit/65535-block
              uhub0: 1 port with 1 removable, self powered
              uhub1: 1 port with 1 removable, self powered
              ugen0.2: <vendor 0x2001="">at usbus0
              uhub2: <vendor 2="" 9="" 0x2001="" product="" 0xf103,="" class="" 0,="" rev="" 2.00="" 1.00,="" addr="">on usbus0
              mmcsd1: 4GB <mmchc 10="" 112="" 2000="" m62704="" 0.1="" sn="" 364ada94="" mfg="" by="" 0x0000="">at mmc1 48.0MHz/8bit/65535-block
              Trying to mount root from ufs:/dev/ufsid/5877c8cdceaf14b9 [rw,noatime]...
              warning: no time-of-day clock registered, system time will not be set accurately
              Configuring crash dumps...
              No suitable dump device was found.
              /dev/ufsid/5877c8cdceaf14b9: FILE SYSTEM CLEAN; SKIPPING CHECKS
              /dev/ufsid/5877c8cdceaf14b9: clean, 642352 free (2872 frags, 79935 blocks, 0.3% fragmentation)
              Filesystems are clean, continuing...
              Mounting filesystems...
              uhub2: 7 ports with 7 removable, self powered
              random: unblocking device.
              
                   ___
               ___/ f \
              / p \___/ Sense
              \___/   \
                  \___/
              
              Welcome to pfSense 2.4.0-BETA...
              
              Dump device does not exist.  Savecore not run.
              ...ELF ldconfig path: /lib /usr/lib /usr/lib/compat /usr/local/lib /usr/local/lib/ipsec /usr/local/lib/perl5/5.24/mach/CORE
              Soft Float compatibility ldconfig path:
              done.
              *****HANGS HERE*****
              ugen0.2: <vendor 0x2001="">at usbus0 (disconnected)
              uhub2: at uhub0, port 1, addr 2 (disconnected)
              External config loader 1.0 is now starting... mmcsd1s1 mmcsd1s2 mmcsd1s2a mmcsd0s1
              Launching the init system....... done.
              Initializing.................. done.
              Starting device manager (devd)...done.
              Loading configuration......done.
              Updating configuration...done.
              Cleaning backup cache.........ugen0.2: <vendor 0x2001="">at usbus0
              uhub2: <vendor 2="" 9="" 0x2001="" product="" 0xf103,="" class="" 0,="" rev="" 2.00="" 1.00,="" addr="">on usbus0
              ......uhub2: 7 ports with 7 removable, self powered
              ..................done.
              Setting up extended sysctls...done.
              Setting timezone...done.
              Configuring loopback interface...done.
              ugen0.3: <sierra wireless,="" incorporated="">at usbus0
              u3g0: <sierra 0="" 3="" wireless,="" incorporated="" sierra="" wireless="" mc7455="" qualcomm="" snapdragon="" x7="" lte-a,="" class="" 0,="" rev="" 2.10="" 0.06,="" addr="">on usbus0
              u3g0: Found 5 ports.
              Starting syslog...done.
              Starting Secure Shell Services...done.
              Setting up interfaces microcode...do</sierra></sierra></vendor></vendor></vendor></mmchc></vendor></vendor></sdhc></mentor></mentor></mentor></mentor></software></ti></switch></micrel></mii></ethernet></micrel></mii></ethernet></ti></ti></ti></am335x></am335x></ti></ti></mmc></ti></mmc></ti></i2c></ofw></ti></at24c02></i2c></ofw></ti></ti></gpio></ofw></ti></gpio></ofw></ti></gpio></ofw></ti></gpio></ofw></ti></am335x></ti></am335x></performance></open></open></ti></ti></flattened></flattened></flattened></open></auto></auto></ethaddr></vendor></vendor> 
              

              Again, help pointing me in the right direction on this is greatly appreciated.

              1 Reply Last reply Reply Quote 0
              • J
                jmark
                last edited by

                Hello pfSense community,

                I have brought this issue to the attention of hardware support and am working through it with them.

                I will update this thread with results so that anyone else who may have the same issue in the future will benefit.

                Thank you for your help.

                1 Reply Last reply Reply Quote 0
                • M
                  madas
                  last edited by

                  Is there a USB version of this card? all I see is a PCIe version.  Do you have a link for a USB version?

                  1 Reply Last reply Reply Quote 0
                  • M
                    madas
                    last edited by

                    i assume you are using something like this?

                    https://www.amazon.com/dp/B01J705MTC/ref=cm_sw_r_cp_apa_npqizbMXZ2AQC

                    how does it show up in pfsense? and how to you configure all the settings (like APN, etc?)

                    1 Reply Last reply Reply Quote 0
                    • Q
                      q54e3w
                      last edited by

                      I am trailing one of them amazon enclosures with the em7455 modem. So far so good other than my poor reception on my ATT account.
                      You configure the modem directly, i.e. With AT commands to set APN and bands etc.

                      1 Reply Last reply Reply Quote 0
                      • M
                        madas
                        last edited by

                        great.  Let me know how it goes.  The module goes for about $125-$150 right?

                        1 Reply Last reply Reply Quote 0
                        • Q
                          q54e3w
                          last edited by

                          you can buy a Lenovo or Dell branded version for 75-$90 but TBH, I think Id suggest spending the additional few dollars to get an original Sierra version. They end up the same, its just additional config to make the dell or Lenovo act like a Sierra version.

                          1 Reply Last reply Reply Quote 0
                          • M
                            madas
                            last edited by

                            just ordered one.  Can you please let me know what steps you went through to get it up and running?

                            Thank you

                            M

                            1 Reply Last reply Reply Quote 0
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