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    Stability issues with a Sierra Wireless MC7455 on a SG-1000

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • ivorI
      ivor
      last edited by

      @jmark:

      However, now I have a second issue. The SG-1000 will not boot up with a powered USB hub plugged into it via the OTG adapter. I have to remove it and plug it back in when the system has booted. Any guidance on this?

      Thank you for any help!

      Don't do that, you're sending power to device via hub. That might damage it. That explains why it doesn't boot up.

      Need help fast? Our support is available 24/7 https://www.netgate.com/support/

      1 Reply Last reply Reply Quote 0
      • N
        NOYB
        last edited by

        @ivor:

        @jmark:

        However, now I have a second issue. The SG-1000 will not boot up with a powered USB hub plugged into it via the OTG adapter. I have to remove it and plug it back in when the system has booted. Any guidance on this?

        Thank you for any help!

        Don't do that, you're sending power to device via hub. That might damage it. That explains why it doesn't boot up.

        Maybe a data only USB cable would work?  Surely someone makes such a thing?

        1 Reply Last reply Reply Quote 0
        • ivorI
          ivor
          last edited by

          @NOYB:

          @ivor:

          @jmark:

          However, now I have a second issue. The SG-1000 will not boot up with a powered USB hub plugged into it via the OTG adapter. I have to remove it and plug it back in when the system has booted. Any guidance on this?

          Thank you for any help!

          Don't do that, you're sending power to device via hub. That might damage it. That explains why it doesn't boot up.

          Maybe a data only USB cable would work?  Surely someone makes such a thing?

          Good point.

          Need help fast? Our support is available 24/7 https://www.netgate.com/support/

          1 Reply Last reply Reply Quote 0
          • J
            jmark
            last edited by

            Hi All,

            Please do not take this the wrong way, I greatly appreciate your help. I'm having trouble believing that a USB 2.0 certified powered hub would be supplying power to the SG-1000 via the upstream port. That wouldn't pass USB spec if that were the case.

            The SG-1000 hangs at the following point noted below: HANGS HERE
            If I simply unplug the powered hub and plug it back in, the SG-1000 continues to boot up with no issue.

            Serial Output of a reboot:

            
            [2.4.0-BETA][root@pfsense.farm.markgraf.us]/root: reboot
            ugen0.2: <vendor 0x2001="">at usbus0
            uhub2: <vendor 2="" 9="" 0x2001="" product="" 0xf103,="" class="" 0,="" rev="" 2.00="" 1.00,="" addr="">on usbus0
            uhub2: 7 ports with 7 removable, self powered
            Waiting (max 60 seconds) for system process `vnlru' to stop... done
            Waiting (max 60 seconds) for system process `bufdaemon' to stop... done
            Waiting (max 60 seconds) for system process `syncer' to stop...
            Syncing disks, vnodes remaining... 3 1 0 0 done
            All buffers synced.
            Uptime: 3h58m9s
            Rebooting...
            
            U-Boot SPL 2016.03 (Dec 28 2016 - 14:33:36)
            Trying to boot from MMC
            Card doesn't support part_switch
            MMC partition switch failed
            *** Warning - MMC partition switch failed, using default environment
            
            reading u-boot.img
            reading u-boot.img
            
            U-Boot 2016.03 (Dec 28 2016 - 14:33:36 +0000)
            
                   Watchdog enabled
            I2C:   ready
            DRAM:  512 MiB
            MMC:   OMAP SD/MMC: 0, OMAP SD/MMC: 1
            reading u-boot.env
            
            ** Unable to read "u-boot.env" from mmc0:1 **
            Using default environment
            
            Net:   <ethaddr>not set. Validating first E-fuse MAC
            cpsw, usb_ether
            starting USB...
            USB0:   scanning bus 0 for devices... 1 USB Device(s) found
                   scanning usb for storage devices... 0 Storage Device(s) found
            ** Bad device usb 0 **
            Hit any key to stop autoboot:  0
            Booting from: mmc 1 ubldr.bin
            reading ubldr.bin
            217364 bytes read in 20 ms (10.4 MiB/s)
            ## Starting application at 0x88000000 ...
            Consoles: U-Boot console
            Compatible U-Boot API signature found @0x9ef3ab58
            
            FreeBSD/armv6 U-Boot loader, Revision 1.2
            (root@buildbot2.netgate.com, Mon May  1 09:23:08 CDT 2017)
            
            DRAM: 512MB
            Number of U-Boot devices: 3
            U-Boot env: loaderdev='mmc 1'
            Found U-Boot device: disk
              Checking unit=1 slice= <auto>partition=<auto>... good.
            Booting from disk1s2a:
            console comconsole is invalid!
            console vidconsole is invalid!
            no valid consoles!
            Available consoles:
                uboot
            /boot/kernel/kernel data=0x11de424+0x51bdc syms=[0x4+0xad770+0x4+0xc70dc]
            
            Hit [Enter] to boot immediately, or any other key for command prompt.
            Booting [/boot/kernel/kernel]...
            /boot/dtb/ufw.dtb size=0x79f4
            Loaded DTB from file 'ufw.dtb'.
            Kernel entry at 0x0x88200100...
            Kernel args: (null)
            Copyright (c) 1992-2016 The FreeBSD Project.
            Copyright (c) 1979, 1980, 1983, 1986, 1988, 1989, 1991, 1992, 1993, 1994
                    The Regents of the University of California. All rights reserved.
            FreeBSD is a registered trademark of The FreeBSD Foundation.
            FreeBSD 11.0-RELEASE-p8 #0 1b380dbbb0d(RELENG_2_4): Mon May  1 09:25:40 CDT 2017
                root@buildbot2.netgate.com:/xbuilder/crossbuild/work/obj-ufw-armv6/arm.armv6/builder/factory/tmp/FreeBSD-src/sys/pfSense-uFW arm
            FreeBSD clang version 3.8.0 (tags/RELEASE_380/final 262564) (based on LLVM 3.8.0)
            CPU: Cortex A8-r3 rev 2 (Cortex-A core)
             Supported features: ARM_ISA THUMB2 JAZELLE THUMBEE ARMv4 Security_Ext
             WB enabled LABT branch prediction disabled
            LoUU:2 LoC:3 LoUIS:1
            Cache level 1:
             32KB/64B 4-way data cache WT WB Read-Alloc
             32KB/64B 4-way instruction cache Read-Alloc
            Cache level 2:
             256KB/64B 8-way unified cache WT WB Read-Alloc Write-Alloc
            real memory  = 536870912 (512 MB)
            avail memory = 503078912 (479 MB)
            Texas Instruments AM335x Processor, Revision ES1.2
            ipw_bss: You need to read the LICENSE file in /usr/share/doc/legal/intel_ipw.LICENSE.
            ipw_bss: If you agree with the license, set legal.intel_ipw.license_ack=1 in /boot/loader.conf.
            module_register_init: MOD_LOAD (ipw_bss_fw, 0xc031a6b4, 0) error 1
            ipw_ibss: You need to read the LICENSE file in /usr/share/doc/legal/intel_ipw.LICENSE.
            ipw_ibss: If you agree with the license, set legal.intel_ipw.license_ack=1 in /boot/loader.conf.
            module_register_init: MOD_LOAD (ipw_ibss_fw, 0xc031a764, 0) error 1
            ipw_monitor: You need to read the LICENSE file in /usr/share/doc/legal/intel_ipw.LICENSE.
            ipw_monitor: If you agree with the license, set legal.intel_ipw.license_ack=1 in /boot/loader.conf.
            module_register_init: MOD_LOAD (ipw_monitor_fw, 0xc031a814, 0) error 1
            iwi_bss: You need to read the LICENSE file in /usr/share/doc/legal/intel_iwi.LICENSE.
            iwi_bss: If you agree with the license, set legal.intel_iwi.license_ack=1 in /boot/loader.conf.
            module_register_init: MOD_LOAD (iwi_bss_fw, 0xc032452c, 0) error 1
            iwi_ibss: You need to read the LICENSE file in /usr/share/doc/legal/intel_iwi.LICENSE.
            iwi_ibss: If you agree with the license, set legal.intel_iwi.license_ack=1 in /boot/loader.conf.
            module_register_init: MOD_LOAD (iwi_ibss_fw, 0xc03245dc, 0) error 1
            iwi_monitor: You need to read the LICENSE file in /usr/share/doc/legal/intel_iwi.LICENSE.
            iwi_monitor: If you agree with the license, set legal.intel_iwi.license_ack=1 in /boot/loader.conf.
            module_register_init: MOD_LOAD (iwi_monitor_fw, 0xc032468c, 0) error 1
            wlan: mac acl policy registered
            random: entropy device external interface
            ofwbus0: <open firmware="" device="" tree="">simplebus0: <flattened device="" tree="" simple="" bus="">on ofwbus0
            simplebus1: <flattened device="" tree="" simple="" bus="">on simplebus0
            simplebus2: <flattened device="" tree="" simple="" bus="">mem 0x210000-0x211fff on simplebus1
            ti_scm0: <ti control="" module="">mem 0-0x7ff on simplebus2
            aintc0: <ti aintc="" interrupt="" controller="">mem 0x48200000-0x48200fff on simplebus0
            aintc0: Revision 5.0
            cpulist0: <open firmware="" cpu="" group="">on ofwbus0
            cpu0: <open firmware="" cpu="">on cpulist0
            pmu0: <performance monitoring="" unit="">on ofwbus0
            am335x_prcm0: <am335x power="" and="" clock="" management="">mem 0x200000-0x203fff on simplebus1
            am335x_prcm0: Clocks: System 24.0 MHz, CPU 550 MHz
            ti_pinmux0: <ti pinmux="" module="">mem 0x800-0xa37 on simplebus2
            am335x_scm0: <am335x control="" module="" extension="">on ti_scm0
            gpio0: <ti am335x="" general="" purpose="" i="" o="" (gpio)="">mem 0x44e07000-0x44e07fff on simplebus0
            gpiobus0: <ofw gpio="" bus="">on gpio0
            gpioc0: <gpio controller="">on gpio0
            gpio1: <ti am335x="" general="" purpose="" i="" o="" (gpio)="">mem 0x4804c000-0x4804cfff on simplebus0
            gpiobus1: <ofw gpio="" bus="">on gpio1
            gpioc1: <gpio controller="">on gpio1
            gpio2: <ti am335x="" general="" purpose="" i="" o="" (gpio)="">mem 0x481ac000-0x481acfff on simplebus0
            gpiobus2: <ofw gpio="" bus="">on gpio2
            gpioc2: <gpio controller="">on gpio2
            gpio3: <ti am335x="" general="" purpose="" i="" o="" (gpio)="">mem 0x481ae000-0x481aefff on simplebus0
            gpiobus3: <ofw gpio="" bus="">on gpio3
            gpioc3: <gpio controller="">on gpio3
            uart0: <ti uart="" (16550="" compatible)="">mem 0x44e09000-0x44e0afff on simplebus0
            uart0: console (115384,n,8,1)
            iichb0: <ti i2c="" controller="">mem 0x44e0b000-0x44e0bfff on simplebus0
            iichb0: I2C revision 4.0 FIFO size: 32 bytes
            iicbus0: <ofw i2c="" bus="">on iichb0
            iic0: <i2c generic="" i="" o="">on iicbus0
            icee0: <at24c02>at addr 0xa0 on iicbus0
            iichb1: <ti i2c="" controller="">mem 0x4802a000-0x4802afff on simplebus0
            iichb1: I2C revision 4.0 FIFO size: 32 bytes
            iicbus1: <ofw i2c="" bus="">on iichb1
            iic1: <i2c generic="" i="" o="">on iicbus1
            sdhci_ti0: <ti mmchs="" (sdhci="" 2.0)="">mem 0x48060000-0x48060fff on simplebus0
            mmc0: <mmc sd="" bus="">on sdhci_ti0
            sdhci_ti1: <ti mmchs="" (sdhci="" 2.0)="">mem 0x481d8000-0x481d8fff on simplebus0
            mmc1: <mmc sd="" bus="">on sdhci_ti1
            ti_wdt0: <ti watchdog="" timer="">mem 0x44e35000-0x44e35fff on simplebus0
            ti_mbox0: <ti system="" mailbox="">mem 0x480c8000-0x480c81ff on simplebus0
            ti_mbox0: revision 4.0
            am335x_dmtimer0: <am335x dmtimer2="">mem 0x48040000-0x480403ff on simplebus0
            Event timer "DMTimer2" frequency 24000000 Hz quality 500
            am335x_dmtimer1: <am335x dmtimer3="">mem 0x48042000-0x480423ff on simplebus0
            Timecounter "DMTimer3" frequency 24000000 Hz quality 500
            usbss0: <ti am33xx="" integrated="" usb="" otg="" controller="">mem 0x47400000-0x47400fff on simplebus0
            usbss0: TI AM335X USBSS v0.0.13
            musbotg0: <ti am33xx="" integrated="" usb="" otg="" controller="">mem 0x47401400-0x474017ff,0x47401000-0x474011ff on usbss0
            usbus0: Dynamic FIFO sizing detected, assuming 16Kbytes of FIFO RAM
            usbus0 on musbotg0
            musbotg1: <ti am33xx="" integrated="" usb="" otg="" controller="">mem 0x47401c00-0x47401fff,0x47401800-0x474019ff on usbss0
            usbus1: Dynamic FIFO sizing detected, assuming 16Kbytes of FIFO RAM
            usbus1 on musbotg1
            cpswss0: <3-port Switch Ethernet Subsystem> mem 0x4a100000-0x4a1007ff,0x4a101200-0x4a1012ff on simplebus0
            cpswss0: CPSW SS Version 1.12 (0)
            cpswss0: Initial queue size TX=128 RX=384
            cpsw0: <ethernet switch="" port="">on cpswss0
            miibus0: <mii bus="">on cpsw0
            micphy0: <micrel 10="" 100="" 1000="" ksz9031="" phy="">PHY 1 on miibus0
            micphy0:  none, 10baseT, 10baseT-FDX, 100baseTX, 100baseTX-FDX, 1000baseT, 1000baseT-master, 1000baseT-FDX, 1000baseT-FDX-master, auto
            cpsw0: Ethernet address: ec:11:27:de:76:ab
            cpsw1: <ethernet switch="" port="">on cpswss0
            miibus1: <mii bus="">on cpsw1
            micphy1: <micrel 10="" 100="" 1000="" ksz9031="" phy="">PHY 2 on miibus1
            micphy1:  none, 10baseT, 10baseT-FDX, 100baseTX, 100baseTX-FDX, 1000baseT, 1000baseT-master, 1000baseT-FDX, 1000baseT-FDX-master, auto
            cpsw1: Ethernet address: ec:11:27:de:76:ad
            etherswitch0: <switch controller="">on cpswss0
            ti_adc0: <ti adc="" controller="">mem 0x44e0d000-0x44e0dfff disabled on simplebus0
            ti_adc0: scheme: 0x1 func: 0x730 rtl: 0 rev: 0.1 custom rev: 0
            cryptosoft0: <software crypto="">Timecounters tick every 10.000 msec
            usbus0: 480Mbps High Speed USB v2.0
            usbus1: 480Mbps High Speed USB v2.0
            ugen1.1: <mentor graphics="">at usbus1
            ugen0.1: <mentor graphics="">at usbus0
            uhub0: <mentor 1="" 9="" graphics="" otg="" root="" hub,="" class="" 0,="" rev="" 2.00="" 1.00,="" addr="">on usbus0
            uhub1: <mentor 1="" 9="" graphics="" otg="" root="" hub,="" class="" 0,="" rev="" 2.00="" 1.00,="" addr="">on usbus1
            mmcsd0: 8GB <sdhc 2="" 2010="" sa08g="" 0.4="" sn="" 9c00002c="" mfg="" 07="" by="" tm="">at mmc0 48.0MHz/4bit/65535-block
            uhub0: 1 port with 1 removable, self powered
            uhub1: 1 port with 1 removable, self powered
            ugen0.2: <vendor 0x2001="">at usbus0
            uhub2: <vendor 2="" 9="" 0x2001="" product="" 0xf103,="" class="" 0,="" rev="" 2.00="" 1.00,="" addr="">on usbus0
            mmcsd1: 4GB <mmchc 10="" 112="" 2000="" m62704="" 0.1="" sn="" 364ada94="" mfg="" by="" 0x0000="">at mmc1 48.0MHz/8bit/65535-block
            Trying to mount root from ufs:/dev/ufsid/5877c8cdceaf14b9 [rw,noatime]...
            warning: no time-of-day clock registered, system time will not be set accurately
            Configuring crash dumps...
            No suitable dump device was found.
            /dev/ufsid/5877c8cdceaf14b9: FILE SYSTEM CLEAN; SKIPPING CHECKS
            /dev/ufsid/5877c8cdceaf14b9: clean, 642352 free (2872 frags, 79935 blocks, 0.3% fragmentation)
            Filesystems are clean, continuing...
            Mounting filesystems...
            uhub2: 7 ports with 7 removable, self powered
            random: unblocking device.
            
                 ___
             ___/ f \
            / p \___/ Sense
            \___/   \
                \___/
            
            Welcome to pfSense 2.4.0-BETA...
            
            Dump device does not exist.  Savecore not run.
            ...ELF ldconfig path: /lib /usr/lib /usr/lib/compat /usr/local/lib /usr/local/lib/ipsec /usr/local/lib/perl5/5.24/mach/CORE
            Soft Float compatibility ldconfig path:
            done.
            *****HANGS HERE*****
            ugen0.2: <vendor 0x2001="">at usbus0 (disconnected)
            uhub2: at uhub0, port 1, addr 2 (disconnected)
            External config loader 1.0 is now starting... mmcsd1s1 mmcsd1s2 mmcsd1s2a mmcsd0s1
            Launching the init system....... done.
            Initializing.................. done.
            Starting device manager (devd)...done.
            Loading configuration......done.
            Updating configuration...done.
            Cleaning backup cache.........ugen0.2: <vendor 0x2001="">at usbus0
            uhub2: <vendor 2="" 9="" 0x2001="" product="" 0xf103,="" class="" 0,="" rev="" 2.00="" 1.00,="" addr="">on usbus0
            ......uhub2: 7 ports with 7 removable, self powered
            ..................done.
            Setting up extended sysctls...done.
            Setting timezone...done.
            Configuring loopback interface...done.
            ugen0.3: <sierra wireless,="" incorporated="">at usbus0
            u3g0: <sierra 0="" 3="" wireless,="" incorporated="" sierra="" wireless="" mc7455="" qualcomm="" snapdragon="" x7="" lte-a,="" class="" 0,="" rev="" 2.10="" 0.06,="" addr="">on usbus0
            u3g0: Found 5 ports.
            Starting syslog...done.
            Starting Secure Shell Services...done.
            Setting up interfaces microcode...do</sierra></sierra></vendor></vendor></vendor></mmchc></vendor></vendor></sdhc></mentor></mentor></mentor></mentor></software></ti></switch></micrel></mii></ethernet></micrel></mii></ethernet></ti></ti></ti></am335x></am335x></ti></ti></mmc></ti></mmc></ti></i2c></ofw></ti></at24c02></i2c></ofw></ti></ti></gpio></ofw></ti></gpio></ofw></ti></gpio></ofw></ti></gpio></ofw></ti></am335x></ti></am335x></performance></open></open></ti></ti></flattened></flattened></flattened></open></auto></auto></ethaddr></vendor></vendor> 
            

            Again, help pointing me in the right direction on this is greatly appreciated.

            1 Reply Last reply Reply Quote 0
            • J
              jmark
              last edited by

              Hello pfSense community,

              I have brought this issue to the attention of hardware support and am working through it with them.

              I will update this thread with results so that anyone else who may have the same issue in the future will benefit.

              Thank you for your help.

              1 Reply Last reply Reply Quote 0
              • M
                madas
                last edited by

                Is there a USB version of this card? all I see is a PCIe version.  Do you have a link for a USB version?

                1 Reply Last reply Reply Quote 0
                • M
                  madas
                  last edited by

                  i assume you are using something like this?

                  https://www.amazon.com/dp/B01J705MTC/ref=cm_sw_r_cp_apa_npqizbMXZ2AQC

                  how does it show up in pfsense? and how to you configure all the settings (like APN, etc?)

                  1 Reply Last reply Reply Quote 0
                  • Q
                    q54e3w
                    last edited by

                    I am trailing one of them amazon enclosures with the em7455 modem. So far so good other than my poor reception on my ATT account.
                    You configure the modem directly, i.e. With AT commands to set APN and bands etc.

                    1 Reply Last reply Reply Quote 0
                    • M
                      madas
                      last edited by

                      great.  Let me know how it goes.  The module goes for about $125-$150 right?

                      1 Reply Last reply Reply Quote 0
                      • Q
                        q54e3w
                        last edited by

                        you can buy a Lenovo or Dell branded version for 75-$90 but TBH, I think Id suggest spending the additional few dollars to get an original Sierra version. They end up the same, its just additional config to make the dell or Lenovo act like a Sierra version.

                        1 Reply Last reply Reply Quote 0
                        • M
                          madas
                          last edited by

                          just ordered one.  Can you please let me know what steps you went through to get it up and running?

                          Thank you

                          M

                          1 Reply Last reply Reply Quote 0
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