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    Fresh install PFsense VM hangs after config file restore

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    14 Posts 6 Posters 1.5k Views
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    • ivorI
      ivor
      last edited by

      Please provide more information like screenshots, logs or anything that can help us diagnose.

      Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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      • DerelictD
        Derelict LAYER 8 Netgate
        last edited by

        Right. What is on the console when it fails?

        Chattanooga, Tennessee, USA
        A comprehensive network diagram is worth 10,000 words and 15 conference calls.
        DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
        Do Not Chat For Help! NO_WAN_EGRESS(TM)

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        • T
          tim.mcmanus
          last edited by

          Can you upgrade your 2.3.4 to 2.4.1 and then move the config file?

          I am always very hesitant to move an older version's config file to a new version because it may create issues like the one you're experiencing.

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          • K
            kejianshi
            last edited by

            I'd reinstall the VM and try again.

            BTW - How much resources are you giving it?

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            • R
              router_wang
              last edited by

              @Derelict:

              Right. What is on the console when it fails?

              It just shows the message about the admin logging onto the web interface from a remote IP. It sits there indefinitely.

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              • DerelictD
                Derelict LAYER 8 Netgate
                last edited by

                How about a screen shot? Generally when you restore a configuration and it breaks the console you are restoring a configuration that has invalid console settings for the new device such as VGA when the hardware has a serial console and serial when the hardware has a VGA console.

                On a VM there should be VGA output until the point the console changes though.

                Chattanooga, Tennessee, USA
                A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                Do Not Chat For Help! NO_WAN_EGRESS(TM)

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                • I
                  ipfftw
                  last edited by

                  How big is your xml file? i know i had problems when i had the rrd information in there..

                  the other time i had problems was with add on packages that were no longer supported. an idea is to delete those from your backup file before importing.

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                  • R
                    router_wang
                    last edited by

                    @Derelict:

                    How about a screen shot? Generally when you restore a configuration and it breaks the console you are restoring a configuration that has invalid console settings for the new device such as VGA when the hardware has a serial console and serial when the hardware has a VGA console.

                    On a VM there should be VGA output until the point the console changes though.

                    This happened while attempting to migrate from a 2.3 VM to a 2.4 VM. No console change. Which is weird because when I migrated from serial console hardware to a VM, the migration with a config file worked fine.

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                    • R
                      router_wang
                      last edited by

                      This appears to be a VM compatibility issue. When installing PFsense 2.4.1 to dedicated hardware the restore works (3 attempts out of 3 succeeded). When restoring to a VM (ESX 6.5 U1) the restore attempts (0 out of 6) are successful.

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                      • K
                        kejianshi
                        last edited by

                        Whats the difference in resources available to the physical machine and the VM?

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                        • R
                          router_wang
                          last edited by

                          @kejianshi:

                          Whats the difference in resources available to the physical machine and the VM?

                          The physical is Netgate ADI. The VM has way more resources.

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                          • DerelictD
                            Derelict LAYER 8 Netgate
                            last edited by

                            You have still not provided any console output from the VM host.

                            Chattanooga, Tennessee, USA
                            A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                            DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                            Do Not Chat For Help! NO_WAN_EGRESS(TM)

                            1 Reply Last reply Reply Quote 0
                            • R
                              router_wang
                              last edited by

                              @Derelict:

                              You have still not provided any console output from the VM host.

                              The console only shows the message about the admin logging in from a remote IP address. I have mitigated the issue by using physical hardware instead of a VM. When installing PFsense 2.4.1 to dedicated hardware the restore works (3 attempts out of 3 succeeded). When restoring to a VM (ESX 6.5 U1) the restore attempts (0 out of 6) are successful. Thanks!

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