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    Trouble installing 2.4.3 on an SG-2440

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    16 Posts 3 Posters 1.6k Views
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    • johnpozJ
      johnpoz LAYER 8 Global Moderator
      last edited by johnpoz

      Why would you be installing the CE version on SG-2440? You should be using the netgate version available in your portal. Or just running the upgrade from the gui, etc.

      I would look at your image - but since not attached, and work proxy blocks imgur not in the mood to jump through the hoops to bypass. If you attach your image like any normal person I would be happy to look at it ;)

      An intelligent man is sometimes forced to be drunk to spend time with his fools
      If you get confused: Listen to the Music Play
      Please don't Chat/PM me for help, unless mod related
      SG-4860 24.11 | Lab VMs 2.8, 24.11

      J 1 Reply Last reply Reply Quote 0
      • J
        jhabers @johnpoz
        last edited by jhabers

        @johnpoz said in Trouble installing 2.4.3 on an SG-2440:

        Why would you be installing the CE version on SG-2440? You should be using the netgate version available in your portal. Or just running the upgrade from the gui, etc.

        I just got this back from repair and they loaded centos on it. Im just trying to get pfsense back on it. what is the link to the portal?

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        • johnpozJ
          johnpoz LAYER 8 Global Moderator
          last edited by

          Huh? You sent your netgate box to some 3rd party for repair?

          An intelligent man is sometimes forced to be drunk to spend time with his fools
          If you get confused: Listen to the Music Play
          Please don't Chat/PM me for help, unless mod related
          SG-4860 24.11 | Lab VMs 2.8, 24.11

          J 1 Reply Last reply Reply Quote 0
          • J
            jhabers @johnpoz
            last edited by jhabers

            @johnpoz said in Trouble installing 2.4.3 on an SG-2440:

            Huh? You sent your netgate box to some 3rd party for repair?

            no sent to netgate themselves under warranty. I tried 2.3.5 as well Thank you for your help BTW :)

            0_1528385564480_stuck.jpg

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            • johnpozJ
              johnpoz LAYER 8 Global Moderator
              last edited by

              Having a hard time with that they would not send it back with pfsense..

              Lets see if @ivor is around that could shed some light on that. Do you not have access to portal? Where you can download correct image. While sure you can install CE images, no reason too.

              An intelligent man is sometimes forced to be drunk to spend time with his fools
              If you get confused: Listen to the Music Play
              Please don't Chat/PM me for help, unless mod related
              SG-4860 24.11 | Lab VMs 2.8, 24.11

              J 1 Reply Last reply Reply Quote 0
              • J
                jhabers @johnpoz
                last edited by

                @johnpoz said in Trouble installing 2.4.3 on an SG-2440:

                Having a hard time with that they would not send it back with pfsense..

                Lets see if @ivor is around that could shed some light on that. Do you not have access to portal? Where you can download correct image. While sure you can install CE images, no reason too.

                Crap, I think I need the ADI image, I was using the amd64, downloading ADI now

                ivorI 1 Reply Last reply Reply Quote 0
                • ivorI
                  ivor
                  last edited by

                  That has to be done in error, I apologize for inconvenience! Your SG-2440 was sent to repair to us? What was the issue? Do you have a ticket number so I can see what's going on?

                  @johnpoz thanks for pinging me!

                  Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                  1 Reply Last reply Reply Quote 0
                  • ivorI
                    ivor @jhabers
                    last edited by ivor

                    @jhabers said in Trouble installing 2.4.3 on an SG-2440:

                    @johnpoz said in Trouble installing 2.4.3 on an SG-2440:

                    Having a hard time with that they would not send it back with pfsense..

                    Lets see if @ivor is around that could shed some light on that. Do you not have access to portal? Where you can download correct image. While sure you can install CE images, no reason too.

                    Crap, I think I need the ADI image, I was using the amd64, downloading ADI now

                    Yes, you need ADI labeled image but you should have access to portal.pfsense.org assuming you purchased an SG-2440 and not RCC-VE. I replied above as well, please lemme know your ticket number, thanks!

                    e: you can follow this guide to re-install pfSense on your SG-2440

                    Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                    J 1 Reply Last reply Reply Quote 0
                    • J
                      jhabers @ivor
                      last edited by

                      @ivor said in Trouble installing 2.4.3 on an SG-2440:

                      @jhabers said in Trouble installing 2.4.3 on an SG-2440:

                      @johnpoz said in Trouble installing 2.4.3 on an SG-2440:

                      Having a hard time with that they would not send it back with pfsense..

                      Lets see if @ivor is around that could shed some light on that. Do you not have access to portal? Where you can download correct image. While sure you can install CE images, no reason too.

                      Crap, I think I need the ADI image, I was using the amd64, downloading ADI now

                      Yes, you need ADI labeled image but you should have access to portal.pfsense.org assuming you purchased an SG-2440 and not RCC-VE. I replied above as well, please lemme know your ticket number, thanks!

                      Request ID [#INC-4062

                      Im assuming sg-2440, thats what the sticker says on the bottom with a serial number :)

                      1 Reply Last reply Reply Quote 0
                      • ivorI
                        ivor
                        last edited by

                        @jhabers said in Trouble installing 2.4.3 on an SG-2440:

                        NC-4062

                        I'll check right away and report back, thanks!

                        Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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                        • johnpozJ
                          johnpoz LAYER 8 Global Moderator
                          last edited by

                          Ivor will work it out Im sure they are really quick

                          An intelligent man is sometimes forced to be drunk to spend time with his fools
                          If you get confused: Listen to the Music Play
                          Please don't Chat/PM me for help, unless mod related
                          SG-4860 24.11 | Lab VMs 2.8, 24.11

                          1 Reply Last reply Reply Quote 0
                          • J
                            jhabers
                            last edited by

                            I feel like a dope, its loading now. Needed ADI.

                            0_1528386620789_egg-on-face-egg.jpg

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                            • ivorI
                              ivor
                              last edited by

                              Okay so this indeed is RCC-VE 2440 and not an SG-2440 unit. The difference is that RCC-VE comes pre-installed with CentOS instead of pfSense. So when you sent your unit for a RMA, we installed CentOS on it.

                              And I can see you figured out ADI was necessary :)

                              Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                              J 1 Reply Last reply Reply Quote 0
                              • J
                                jhabers @ivor
                                last edited by

                                @ivor said in Trouble installing 2.4.3 on an SG-2440:

                                Okay so this indeed is RCC-VE 2440 and not an SG-2440 unit. The difference is that RCC-VE comes pre-installed with CentOS instead of pfSense. So when you sent your unit for a RMA, we installed CentOS on it.

                                And I can see you figured out ADI was necessary :)

                                perfect, thank you and sorry for my stupid mistake

                                1 Reply Last reply Reply Quote 0
                                • ivorI
                                  ivor
                                  last edited by

                                  No worries, glad you're back up and running!

                                  Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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