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    Trouble installing 2.4.3 on an SG-2440

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • J
      jhabers @johnpoz
      last edited by jhabers

      @johnpoz said in Trouble installing 2.4.3 on an SG-2440:

      Huh? You sent your netgate box to some 3rd party for repair?

      no sent to netgate themselves under warranty. I tried 2.3.5 as well Thank you for your help BTW :)

      0_1528385564480_stuck.jpg

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      • johnpozJ
        johnpoz LAYER 8 Global Moderator
        last edited by

        Having a hard time with that they would not send it back with pfsense..

        Lets see if @ivor is around that could shed some light on that. Do you not have access to portal? Where you can download correct image. While sure you can install CE images, no reason too.

        An intelligent man is sometimes forced to be drunk to spend time with his fools
        If you get confused: Listen to the Music Play
        Please don't Chat/PM me for help, unless mod related
        SG-4860 24.11 | Lab VMs 2.8, 24.11

        J 1 Reply Last reply Reply Quote 0
        • J
          jhabers @johnpoz
          last edited by

          @johnpoz said in Trouble installing 2.4.3 on an SG-2440:

          Having a hard time with that they would not send it back with pfsense..

          Lets see if @ivor is around that could shed some light on that. Do you not have access to portal? Where you can download correct image. While sure you can install CE images, no reason too.

          Crap, I think I need the ADI image, I was using the amd64, downloading ADI now

          ivorI 1 Reply Last reply Reply Quote 0
          • ivorI
            ivor
            last edited by

            That has to be done in error, I apologize for inconvenience! Your SG-2440 was sent to repair to us? What was the issue? Do you have a ticket number so I can see what's going on?

            @johnpoz thanks for pinging me!

            Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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            • ivorI
              ivor @jhabers
              last edited by ivor

              @jhabers said in Trouble installing 2.4.3 on an SG-2440:

              @johnpoz said in Trouble installing 2.4.3 on an SG-2440:

              Having a hard time with that they would not send it back with pfsense..

              Lets see if @ivor is around that could shed some light on that. Do you not have access to portal? Where you can download correct image. While sure you can install CE images, no reason too.

              Crap, I think I need the ADI image, I was using the amd64, downloading ADI now

              Yes, you need ADI labeled image but you should have access to portal.pfsense.org assuming you purchased an SG-2440 and not RCC-VE. I replied above as well, please lemme know your ticket number, thanks!

              e: you can follow this guide to re-install pfSense on your SG-2440

              Need help fast? Our support is available 24/7 https://www.netgate.com/support/

              J 1 Reply Last reply Reply Quote 0
              • J
                jhabers @ivor
                last edited by

                @ivor said in Trouble installing 2.4.3 on an SG-2440:

                @jhabers said in Trouble installing 2.4.3 on an SG-2440:

                @johnpoz said in Trouble installing 2.4.3 on an SG-2440:

                Having a hard time with that they would not send it back with pfsense..

                Lets see if @ivor is around that could shed some light on that. Do you not have access to portal? Where you can download correct image. While sure you can install CE images, no reason too.

                Crap, I think I need the ADI image, I was using the amd64, downloading ADI now

                Yes, you need ADI labeled image but you should have access to portal.pfsense.org assuming you purchased an SG-2440 and not RCC-VE. I replied above as well, please lemme know your ticket number, thanks!

                Request ID [#INC-4062

                Im assuming sg-2440, thats what the sticker says on the bottom with a serial number :)

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                • ivorI
                  ivor
                  last edited by

                  @jhabers said in Trouble installing 2.4.3 on an SG-2440:

                  NC-4062

                  I'll check right away and report back, thanks!

                  Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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                  • johnpozJ
                    johnpoz LAYER 8 Global Moderator
                    last edited by

                    Ivor will work it out Im sure they are really quick

                    An intelligent man is sometimes forced to be drunk to spend time with his fools
                    If you get confused: Listen to the Music Play
                    Please don't Chat/PM me for help, unless mod related
                    SG-4860 24.11 | Lab VMs 2.8, 24.11

                    1 Reply Last reply Reply Quote 0
                    • J
                      jhabers
                      last edited by

                      I feel like a dope, its loading now. Needed ADI.

                      0_1528386620789_egg-on-face-egg.jpg

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                      • ivorI
                        ivor
                        last edited by

                        Okay so this indeed is RCC-VE 2440 and not an SG-2440 unit. The difference is that RCC-VE comes pre-installed with CentOS instead of pfSense. So when you sent your unit for a RMA, we installed CentOS on it.

                        And I can see you figured out ADI was necessary :)

                        Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                        J 1 Reply Last reply Reply Quote 0
                        • J
                          jhabers @ivor
                          last edited by

                          @ivor said in Trouble installing 2.4.3 on an SG-2440:

                          Okay so this indeed is RCC-VE 2440 and not an SG-2440 unit. The difference is that RCC-VE comes pre-installed with CentOS instead of pfSense. So when you sent your unit for a RMA, we installed CentOS on it.

                          And I can see you figured out ADI was necessary :)

                          perfect, thank you and sorry for my stupid mistake

                          1 Reply Last reply Reply Quote 0
                          • ivorI
                            ivor
                            last edited by

                            No worries, glad you're back up and running!

                            Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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