Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    NEW SG-3100 CRASHED HARD AND CAN NOT REINSTALL 2.4.3

    Scheduled Pinned Locked Moved Official Netgate® Hardware
    13 Posts 2 Posters 2.7k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • D
      dgall
      last edited by

      I just upgraded and bought a new netgate SG-3100 and to save me hours or work setting up all my new pfense to match my the settings in my old pfsense hardware (firewall rules,snort, etc) I tried restoring my old settings to my new box and it crashed hard. I am hooked up to the serial port on the sg-3100 and when I reboot I get a few commands right at the startup and no matter what keys I hit I get no response. I have read all the documents watched all the pfsense installation videos with no luck I am stumped. I have installed PFsense many times with no problem I have the right file 2.4.3 netgate adi what the hell am I doing wrong!!!!!

      1 Reply Last reply Reply Quote 0
      • DerelictD
        Derelict LAYER 8 Netgate
        last edited by Derelict

        How about you copy and paste what you are seeing?

        Restoring a config then being unable to access the console is almost always due to a hard-set console setting in the configuration that does not work on the new hardware.

        I have installed PFsense many times with no problem I have the right file 2.4.3 netgate adi what the hell am I doing wrong!!!!!

        Actually, the ADI installer is incorrect for the SG-3100 - they are even different architectures (ARM/amd64). You want the SG-3100-specific installer. If you registered your device the files should be available on portal.pfsense.org.

        Chattanooga, Tennessee, USA
        A comprehensive network diagram is worth 10,000 words and 15 conference calls.
        DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
        Do Not Chat For Help! NO_WAN_EGRESS(TM)

        1 Reply Last reply Reply Quote 0
        • D
          dgall
          last edited by

          0_1533517813932_PUTTY PICTURE.JPG

          1 Reply Last reply Reply Quote 0
          • DerelictD
            Derelict LAYER 8 Netgate
            last edited by

            Yeah. Be sure you are using the right image and have your serial console set to 115200.

            You might have to reset that console by closing and reopening putty.

            This is the USB reinstall image you want for the SG-3100:

            https://portal.pfsense.org/firmware/sg-3100/pfSense-netgate-SG-3100-recover-2.4.3-RELEASE-p1-armv6.img.gz

            Recovery instructions are here:

            https://www.netgate.com/docs/pfsense/solutions/sg-3100/reinstall-pfsense.html

            Chattanooga, Tennessee, USA
            A comprehensive network diagram is worth 10,000 words and 15 conference calls.
            DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
            Do Not Chat For Help! NO_WAN_EGRESS(TM)

            D 1 Reply Last reply Reply Quote 0
            • D
              dgall @Derelict
              last edited by

              @derelict when I click on that first link I get this message (Access Denied
              You have no access to Folder SG-3100 Firmware (https://portal.pfsense.org/firmware/sg-3100). Visit order page to order additional subscriptions.)
              I am also a gold member and logged in and I have followed the reinstall directions with no luck.

              1 Reply Last reply Reply Quote 0
              • DerelictD
                Derelict LAYER 8 Netgate
                last edited by

                You need to have registered your SG-3100 here:

                https://portal.pfsense.org/members/signup/support-gold

                Chattanooga, Tennessee, USA
                A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                Do Not Chat For Help! NO_WAN_EGRESS(TM)

                D 1 Reply Last reply Reply Quote 0
                • D
                  dgall
                  last edited by

                  Thanks derelict I am giving up for the night. I am sure I will get it worked out but its a little disappointing I bought setup off ebay for a 100 bucks with pfsense that served me well for 5 years and my new SG-3100 that cost me over 400 bucks from the official company has already giving me more headaches the the other model ever did as for now my small business is working behind a 30 dollar router I bought from Walmarts.

                  1 Reply Last reply Reply Quote 0
                  • D
                    dgall @Derelict
                    last edited by

                    @derelict I did try the reinstall https://www.netgate.com/docs/pfsense/solutions/sg-3100/reinstall-pfsense.html with no luck I probably am not formatting my thumb drive right or something. When ever I install the latest version PFsense I always like to do a clean install I hope the rest of them go smoother then this. Dave

                    1 Reply Last reply Reply Quote 0
                    • DerelictD
                      Derelict LAYER 8 Netgate
                      last edited by

                      Use https://etcher.io/ to write your flash drive, though any procedure you are currently having success with should work fine.

                      The procedure for the SG-3100 is different than you might be used to. As I said it's a completely new architecture (ARM).

                      https://www.netgate.com/docs/pfsense/solutions/sg-3100/reinstall-pfsense.html

                      Note the part about stopping the boot process and using run recovery.

                      Chattanooga, Tennessee, USA
                      A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                      DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                      Do Not Chat For Help! NO_WAN_EGRESS(TM)

                      D 1 Reply Last reply Reply Quote 0
                      • D
                        dgall @Derelict
                        last edited by

                        @derelict I downloaded https://www.netgate.com/docs/pfsense/solutions/sg-3100/reinstall-pfsense.html uncompressed it with 7-zip used https://etcher.io/ to write the uncompressed file to my flash drive and I get the same message on putty when it boots up with the thumb drive attached. 0_1533591362182_putty#2.JPG I attached the picture also none of the lights are on in front

                        1 Reply Last reply Reply Quote 0
                        • DerelictD
                          Derelict LAYER 8 Netgate
                          last edited by Derelict

                          You don't need to uncompress before you write with etcher but it also should not hurt.

                          That still looks like the wrong serial settings in Putty.

                          Speed: 115200
                          Parity: N
                          Bits: 8
                          Stop bits: 1

                          And, when you have the wrong speed set or some other serial anomaly, it is possible the "funky" characters can put the terminal in a weird state so it is important to reset it by closing/restarting or something.

                          Chattanooga, Tennessee, USA
                          A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                          DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                          Do Not Chat For Help! NO_WAN_EGRESS(TM)

                          1 Reply Last reply Reply Quote 0
                          • D
                            dgall
                            last edited by

                            @derelict said in NEW SG-3100 CRASHED HARD AND CAN NOT REINSTALL 2.4.3:

                            Speed: 115200
                            Parity: N
                            Bits: 8
                            Stop bits: 1

                            are the settings I have and just tried rebooting with the file flash and uncompressed with no luck I am ready to send it back to netgate

                            DerelictD 1 Reply Last reply Reply Quote 0
                            • DerelictD
                              Derelict LAYER 8 Netgate @dgall
                              last edited by

                              @dgall Please continue this discussion on the ticket opened at go.netgate.com.

                              Thank you.

                              Chattanooga, Tennessee, USA
                              A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                              DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                              Do Not Chat For Help! NO_WAN_EGRESS(TM)

                              1 Reply Last reply Reply Quote 0
                              • First post
                                Last post
                              Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.