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    NEW SG-3100 CRASHED HARD AND CAN NOT REINSTALL 2.4.3

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • D
      dgall
      last edited by

      0_1533517813932_PUTTY PICTURE.JPG

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      • DerelictD
        Derelict LAYER 8 Netgate
        last edited by

        Yeah. Be sure you are using the right image and have your serial console set to 115200.

        You might have to reset that console by closing and reopening putty.

        This is the USB reinstall image you want for the SG-3100:

        https://portal.pfsense.org/firmware/sg-3100/pfSense-netgate-SG-3100-recover-2.4.3-RELEASE-p1-armv6.img.gz

        Recovery instructions are here:

        https://www.netgate.com/docs/pfsense/solutions/sg-3100/reinstall-pfsense.html

        Chattanooga, Tennessee, USA
        A comprehensive network diagram is worth 10,000 words and 15 conference calls.
        DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
        Do Not Chat For Help! NO_WAN_EGRESS(TM)

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        • D
          dgall @Derelict
          last edited by

          @derelict when I click on that first link I get this message (Access Denied
          You have no access to Folder SG-3100 Firmware (https://portal.pfsense.org/firmware/sg-3100). Visit order page to order additional subscriptions.)
          I am also a gold member and logged in and I have followed the reinstall directions with no luck.

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          • DerelictD
            Derelict LAYER 8 Netgate
            last edited by

            You need to have registered your SG-3100 here:

            https://portal.pfsense.org/members/signup/support-gold

            Chattanooga, Tennessee, USA
            A comprehensive network diagram is worth 10,000 words and 15 conference calls.
            DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
            Do Not Chat For Help! NO_WAN_EGRESS(TM)

            D 1 Reply Last reply Reply Quote 0
            • D
              dgall
              last edited by

              Thanks derelict I am giving up for the night. I am sure I will get it worked out but its a little disappointing I bought setup off ebay for a 100 bucks with pfsense that served me well for 5 years and my new SG-3100 that cost me over 400 bucks from the official company has already giving me more headaches the the other model ever did as for now my small business is working behind a 30 dollar router I bought from Walmarts.

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              • D
                dgall @Derelict
                last edited by

                @derelict I did try the reinstall https://www.netgate.com/docs/pfsense/solutions/sg-3100/reinstall-pfsense.html with no luck I probably am not formatting my thumb drive right or something. When ever I install the latest version PFsense I always like to do a clean install I hope the rest of them go smoother then this. Dave

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                • DerelictD
                  Derelict LAYER 8 Netgate
                  last edited by

                  Use https://etcher.io/ to write your flash drive, though any procedure you are currently having success with should work fine.

                  The procedure for the SG-3100 is different than you might be used to. As I said it's a completely new architecture (ARM).

                  https://www.netgate.com/docs/pfsense/solutions/sg-3100/reinstall-pfsense.html

                  Note the part about stopping the boot process and using run recovery.

                  Chattanooga, Tennessee, USA
                  A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                  DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                  Do Not Chat For Help! NO_WAN_EGRESS(TM)

                  D 1 Reply Last reply Reply Quote 0
                  • D
                    dgall @Derelict
                    last edited by

                    @derelict I downloaded https://www.netgate.com/docs/pfsense/solutions/sg-3100/reinstall-pfsense.html uncompressed it with 7-zip used https://etcher.io/ to write the uncompressed file to my flash drive and I get the same message on putty when it boots up with the thumb drive attached. 0_1533591362182_putty#2.JPG I attached the picture also none of the lights are on in front

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                    • DerelictD
                      Derelict LAYER 8 Netgate
                      last edited by Derelict

                      You don't need to uncompress before you write with etcher but it also should not hurt.

                      That still looks like the wrong serial settings in Putty.

                      Speed: 115200
                      Parity: N
                      Bits: 8
                      Stop bits: 1

                      And, when you have the wrong speed set or some other serial anomaly, it is possible the "funky" characters can put the terminal in a weird state so it is important to reset it by closing/restarting or something.

                      Chattanooga, Tennessee, USA
                      A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                      DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                      Do Not Chat For Help! NO_WAN_EGRESS(TM)

                      1 Reply Last reply Reply Quote 0
                      • D
                        dgall
                        last edited by

                        @derelict said in NEW SG-3100 CRASHED HARD AND CAN NOT REINSTALL 2.4.3:

                        Speed: 115200
                        Parity: N
                        Bits: 8
                        Stop bits: 1

                        are the settings I have and just tried rebooting with the file flash and uncompressed with no luck I am ready to send it back to netgate

                        DerelictD 1 Reply Last reply Reply Quote 0
                        • DerelictD
                          Derelict LAYER 8 Netgate @dgall
                          last edited by

                          @dgall Please continue this discussion on the ticket opened at go.netgate.com.

                          Thank you.

                          Chattanooga, Tennessee, USA
                          A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                          DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                          Do Not Chat For Help! NO_WAN_EGRESS(TM)

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