Unable to use USB 1.1/2.0 Devices

msf2000

My fairly new Netgate SG-3100 cannot connect to any USB 1.1 or 2.0 devices. I've tried several UPS devices, a thumbdrive, and a printer. But nothing works. If i insert a USB 3.0 thumbdrive, the device sees it OK, and an entry in /dev/usb/ shows up.

What is wrong?

stephenw10

Do you see anything in the system log when you connect a USB 1/2 device?

For example:

Aug 28 11:27:18 	kernel 		ugen1.2: <Lexar JumpDrive> at usbus1
Aug 28 11:27:18 	kernel 		umass0 on uhub1
Aug 28 11:27:18 	kernel 		umass0: <Lexar JumpDrive, class 0/0, rev 2.00/11.00, addr 1> on usbus1
Aug 28 11:27:18 	kernel 		da0 at umass-sim0 bus 0 scbus2 target 0 lun 0
Aug 28 11:27:18 	kernel 		da0: <Lexar JumpDrive 1100> Removable Direct Access SPC-2 SCSI device
Aug 28 11:27:18 	kernel 		da0: Serial Number AASUAZTVUUOJ2GNS
Aug 28 11:27:18 	kernel 		da0: 40.000MB/s transfers
Aug 28 11:27:18 	kernel 		da0: 7512MB (15384576 512 byte sectors)
Aug 28 11:27:18 	kernel 		da0: quirks=0x2<NO_6_BYTE>

Steve

msf2000

Nope. Nada. Only when i connect a USB 3.0 device. It's like the hardware doesn't see it at all.

stephenw10

Hmm, that's odd. Do you have a list of devices you've tried in more detail? We might have one we can try to replicate it with.

What were you trying to do when you discovered this? Is it preventing you from doing that?

Steve

msf2000

Originally, I was attempting to connect a UPS device via USB. After numerous troubleshooting steps, I realized that nothing USB was being detected at all, except the 1 USB 3.0 memory stick that I have.

I'll attach the entire startup log (via serial console). This is with a USB 2.0 memstick inserted. As you can see from the log, the hardware doesn't see it at all.

0_1535465796440_sg-3100-bootup-log.txt

Napsterbater

@msf2000 What make/model is the Motherboard/System?

I'm going to guess (if this is a "desktop/server" type system that Legacy USB, or some other USB settings are not enabled in BIOS/UEFI

msf2000

@napsterbater
No, this is the official netgate sub-forum... I have the Netgate SG-3100.

stephenw10

Hmm, that file does not look like a boot log when I open it.
You should see something in the system log though even if the device is not recognised.

Steve

Napsterbater

@msf2000 missed that. Nvm.

msf2000

@stephenw10

So, do i have defective hardware? This device is only a few months old.

stephenw10

When I open that log file I see only Chinese characters, I assume you do not see that?

If that's what you're also seeing then we need to check how you're getting that file as it's clearly booting correctly and should be outputting that.

Steve

msf2000

@stephenw10

I don't see any Chinese characters in that log file. It's a capture from Putty over a serial connection. Please try to open it with an UTF-8 compatible editor.

Napsterbater

@msf2000 Just to 2nd msf2000, the log opens fine here in Chrome, Notepad, Notepad++.

stephenw10

Hmm weird. As you say opened in a different editor, though it complained about the characters.

Anyway the only unusual thing I see there is that the console menu is not shown. I assume you have set that as password protected?

One thing you could try here is to interrupt uboot to reach the Marvell>> prompt where it says Hit any key to stop autoboot: and then check to see if uboot can see any usb2 devices.

Marvell>> usb start
(Re)start USB...
USB0:   mvBoardUsbVbusSet: gppNo = 35
Port (usbActive) : 1	Interface (usbType = 3) : USB XHCI 1.00
scanning bus 0 for devices... 2 USB Device(s) found
       scanning usb for storage devices... 1 Storage Device(s) found
       scanning usb for ethernet devices... 0 Ethernet Device(s) found

Marvell>> usb info
1: Hub,  USB Revision 3.0
 - u-boot XHCI Host Controller 
 - Class: Hub
 - PacketSize: 9  Configurations: 1
 - Vendor: 0x0000  Product 0x0000 Version 1.0
   Configuration: 1
   - Interfaces: 1 Self Powered 0mA
     Interface: 0
     - Alternate Setting 0, Endpoints: 1
     - Class Hub
     - Endpoint 1 In Interrupt MaxPacket 8 Interval 255ms

2: Mass Storage,  USB Revision 2.0
 - SanDisk U3 Cruzer Micro 224331138EC35C61
 - Class: (from Interface) Mass Storage
 - PacketSize: 64  Configurations: 1
 - Vendor: 0x0781  Product 0x5406 Version 2.0
   Configuration: 1
   - Interfaces: 1 Bus Powered 200mA
     Interface: 0
     - Alternate Setting 0, Endpoints: 2
     - Class Mass Storage, Transp. SCSI, Bulk only
     - Endpoint 1 In Bulk MaxPacket 512
     - Endpoint 2 Out Bulk MaxPacket 512

Steve

msf2000

@stephenw10

Finally got a chance to do your test... Unfortunately, usb start does not recognize any usb 2.0 devices. If i put a usb 3.0 memory stick and run usb restart, it see that. But then any usb 2.0 device and running usb restart, it sees nothing. Seems like the chipset is faulty.

stephenw10

Ok I think you should open a ticket with us here so we can investigate further:
https://go.netgate.com/

Steve