SG-3100 Very Unstable
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I have 2 in different locations - both in idf rooms which are ACd of course as well. What does the sg3100's say their temp is - does it slowly rise?
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My office unit is in a ventilated temp controlled room (69F), and not stacked on any other equipment. The running temp sits at around 52c, under load (150Mbps with Suricata 90% CPU) it can hit around 60C. Temp was my first concern given there are no fans on these units, but compared to other Netgate units I've used those temps are not out of wack. Also, in my case the reboots don't necessarily happen under high load. If it was a thermal issue, then I should be able to reproduce the problem by throwing a bunch of traffic at it. Not the case here, it can be doing nothing and cycle or it can be doing a lot of something and cycle. The other one is in a similar environment.
Maybe a lemon batch? All I know is that the other units I have in production (SG-2440, SG-4860 1U, SG-5100, XG-7100 1U), do not exhibit this behavior. So I'm sticking to my guns on this one, and still say these are flawed. I don't doubt that some of you don't have issues with these, but I do (apparently so do other people) and given the behavior it's most likely hardware related.
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Let's open a ticket at https://go.netgate.com let us investigate this for you.
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@sparklan thank you for chiming in; hopefully @chrismacmahon can help find a solution. I am now going on two months with these issues - my SG-3100 is hardly a year old. I wonder if Netgate could just exchange them out?
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The WAN going up and down could be a modem/ISP related issue. We have seen this from time to time. Is it possible to put in a DUMB switch in front of the SG3100?
Another option is to try and select the media state from "autoselect" to "default" and see if that helps. Sparklan's issue is separate from yours.
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@chrismacmahon thanks. I don’t have a dumb switch on hand but will give your other suggestion a try. Thanks.
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@chrismacmahon perhaps a dumb question, but I see no option to modify the media state?
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You do it in the WAN interface configuration. (Interfaces > WAN)
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@m3nt0r123 no problem. Mine has been going down more regularly in the last week or so. Netgate did offer me an RMA, but I don't have another firewall laying around that I can wait over a week for a replacement. I requested a cross ship, and they stopped replying. So, good luck. I will probably just get one of those mini PC units on Amazon, and throw pfsense on it but then I don't really need the SG-3100...
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Not sure what happened there, I can see your question. I have poked someone to get back to you.
Sorry again!
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Hi Jim,
is there a stable Version 2.4.5 for the ARM as a patch for teh SG-3100?best regards Thomas
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There is no version 2.4.5 any longer. There is 2.5.0, which you can upgrade to from 2.4.4-p2. It's still in development, however, and not likely to be stable enough for production use.
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Hi Jim,
is there a stable Version 2.4.5 for the ARM as a patch for the SG-3100 with the clampd crash problem?best regards Thomas
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The clamav version recompiled for ARM without optimisations was included from 0.4.44_7.
You should see 0.4.44_8 in 2.4.4p2 so there is no need to run a snapshot if that's what you're looking for.
Steve
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@stephenw10 Hi Steve,
yes this is correct 0.4.44_8 is running, but still the clamd stops several times a day => squid is unstable …
best regards Thomas -
With the same logs? signal 10 for clamd?
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@stephenw10 Hi Steve,
yes with Signal 10!
best regard Thomas -
Any other logs we can work with?
I have noted it on our internal bug tracker. It seems unlikely there would have been a regression but I'll check.
Steve
