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    pfsense crashing

    Scheduled Pinned Locked Moved General pfSense Questions
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    • K
      Konstanti @manjotsc
      last edited by Konstanti

      @manjotsc
      MCA
      HARDWARE ERROR. This is NOT a software problem!
      Please contact your hardware vendor

      https://forums.freebsd.org/threads/pfsense-v2-4-4-freebsd-11-2-release-p3-crashing-under-load-with-mca-error.68300/

      https://forum.netgate.com/topic/137932/v2-4-4-crashing-under-load-with-mca-error/6

      0_1551356417032_86e587e7-8845-4852-8cc2-f4b97b3d8f60-image.png

      If the MCE decoded as "internal timer error", the next most likely thing is a faulty CPU or mainboard.

      1 Reply Last reply Reply Quote 1
      • manjotscM
        manjotsc
        last edited by

        Ok I'll get unit replaced today and see where it goes...

        Vendor: HP
        Version: P01 Ver. 02.50
        Release Date: Wed Jul 17 2024
        Boot Method: UEFI
        24.11-RELEASE (amd64)
        FreeBSD 15.0-CURRENT
        CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
        Current: 3606 MHz, Max: 3400 MHz
        4 CPUs : 1 package(s) x 4 core(s)

        1 Reply Last reply Reply Quote 0
        • manjotscM
          manjotsc
          last edited by

          I went back to the vendor and got the same unit replaced, but it still be crashing after few minutes.

          1_1551373804004_textdump1.tar.0 0_1551373804003_textdump.tar (1).0

          Vendor: HP
          Version: P01 Ver. 02.50
          Release Date: Wed Jul 17 2024
          Boot Method: UEFI
          24.11-RELEASE (amd64)
          FreeBSD 15.0-CURRENT
          CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
          Current: 3606 MHz, Max: 3400 MHz
          4 CPUs : 1 package(s) x 4 core(s)

          K 1 Reply Last reply Reply Quote 0
          • K
            Konstanti @manjotsc
            last edited by Konstanti

            @manjotsc

            Then maybe it's a memory (RAM) problem.
            Because the error is the same

            MCA: Bank 3, Status 0xfe00000000800400 (0000 0100 0000 0000)
            MCA: Global Cap 0x0000000000000c09, Status 0x0000000000000004
            MCA: Vendor "GenuineIntel", ID 0x206a7, APIC ID 2
            MCA: CPU 1 UNCOR PCC OVER internal timer error
            MCA: Address 0x3fff80c812df
            MCA: Misc 0x3ffff
            panic: Unrecoverable machine check exception
            cpuid = 1
            KDB: enter: panic

            0_1551377204406_97e4c7b8-1925-4881-bcf9-fb27d5f61bf7-image.png

            1 Reply Last reply Reply Quote 0
            • manjotscM
              manjotsc
              last edited by

              Ok I'll try replacing the ram and see...

              Vendor: HP
              Version: P01 Ver. 02.50
              Release Date: Wed Jul 17 2024
              Boot Method: UEFI
              24.11-RELEASE (amd64)
              FreeBSD 15.0-CURRENT
              CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
              Current: 3606 MHz, Max: 3400 MHz
              4 CPUs : 1 package(s) x 4 core(s)

              K 1 Reply Last reply Reply Quote 0
              • K
                Konstanti @manjotsc
                last edited by Konstanti

                @manjotsc
                Perhaps the problem is not in memory
                This error has long been known , but whether it is solved - I do not know
                https://www.intel.com/content/dam/www/public/us/en/documents/specification-updates/3rd-gen-core-desktop-specification-update.pdf

                0_1551380577837_111ac764-7b51-4967-ae16-fa280ae7bd79-image.png

                0_1551380606014_9db3168c-edff-4e03-9ee6-a483747f7abe-image.png

                0_1551380622375_ede509bb-dfe1-4f15-98a6-eb2b56c00de6-image.png

                1 Reply Last reply Reply Quote 0
                • manjotscM
                  manjotsc
                  last edited by manjotsc

                  This guy also had the same issue, he recommend the replacing the NIC...

                  https://forum.netgate.com/topic/140095/unrecoverable-machine-check-exception/9

                  Vendor: HP
                  Version: P01 Ver. 02.50
                  Release Date: Wed Jul 17 2024
                  Boot Method: UEFI
                  24.11-RELEASE (amd64)
                  FreeBSD 15.0-CURRENT
                  CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
                  Current: 3606 MHz, Max: 3400 MHz
                  4 CPUs : 1 package(s) x 4 core(s)

                  K 1 Reply Last reply Reply Quote 0
                  • K
                    Konstanti @manjotsc
                    last edited by Konstanti

                    @manjotsc
                    Maybe I can't say anything. I don't know the configuration of your hardware other than the processor + 4 lan adapters Intel (igb) + 1 lan adater Intel(em). One thing is clear, this is a problem with the equipment.

                    1 Reply Last reply Reply Quote 2
                    • jimpJ
                      jimp Rebel Alliance Developer Netgate
                      last edited by

                      100% a hardware issue though the exact nature isn't always obvious as to which piece of hardware is at fault.

                      MCA: Bank 3, Status 0xfe00000000800400
                      MCA: Global Cap 0x0000000000000c09, Status 0x0000000000000004
                      MCA: Vendor "GenuineIntel", ID 0x206a7, APIC ID 2
                      MCA: CPU 1 UNCOR PCC OVER internal timer error
                      MCA: Address 0x3fff80c812df
                      MCA: Misc 0x3ffff
                      
                      $ mcelog --no-dmi --ascii --file mce.log
                      Hardware event. This is not a software error.
                      CPU 1 BANK 3 
                      MISC 3ffff ADDR 3fff80c812df 
                      MCG status:MCIP 
                      STATUS fe00000000800400 MCGSTATUS 4
                      MCGCAP c09 APICID 2 SOCKETID 0 
                      CPUID Vendor Intel Family 6 Model 42
                      

                      Clear as mud.

                      Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

                      Need help fast? Netgate Global Support!

                      Do not Chat/PM for help!

                      1 Reply Last reply Reply Quote 0
                      • manjotscM
                        manjotsc
                        last edited by manjotsc

                        We can't do nothing about to find out the exact issue?
                        I am using the Dell Optiplex 790

                        Vendor: HP
                        Version: P01 Ver. 02.50
                        Release Date: Wed Jul 17 2024
                        Boot Method: UEFI
                        24.11-RELEASE (amd64)
                        FreeBSD 15.0-CURRENT
                        CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
                        Current: 3606 MHz, Max: 3400 MHz
                        4 CPUs : 1 package(s) x 4 core(s)

                        1 Reply Last reply Reply Quote 0
                        • jimpJ
                          jimp Rebel Alliance Developer Netgate
                          last edited by

                          Your hardware vendor may be able to make better sense of those MCA errors. I'd start there.

                          Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

                          Need help fast? Netgate Global Support!

                          Do not Chat/PM for help!

                          manjotscM 1 Reply Last reply Reply Quote 0
                          • manjotscM
                            manjotsc @jimp
                            last edited by

                            @jimp You mean contacting dell?

                            Vendor: HP
                            Version: P01 Ver. 02.50
                            Release Date: Wed Jul 17 2024
                            Boot Method: UEFI
                            24.11-RELEASE (amd64)
                            FreeBSD 15.0-CURRENT
                            CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
                            Current: 3606 MHz, Max: 3400 MHz
                            4 CPUs : 1 package(s) x 4 core(s)

                            1 Reply Last reply Reply Quote 0
                            • jimpJ
                              jimp Rebel Alliance Developer Netgate
                              last edited by

                              If that is who made the system, then yes.

                              Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

                              Need help fast? Netgate Global Support!

                              Do not Chat/PM for help!

                              1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Do you have a NIC expansion card in it? Try removing it you have nothing to lose.

                                At least one of those errors looks almost identical.

                                Steve

                                1 Reply Last reply Reply Quote 0
                                • manjotscM
                                  manjotsc
                                  last edited by manjotsc

                                  I had tired, finally I just swapped the dell motherboard with American Megatrends board. Everything seems to working fine as of 3h 15 minutes of up time...

                                  Vendor: HP
                                  Version: P01 Ver. 02.50
                                  Release Date: Wed Jul 17 2024
                                  Boot Method: UEFI
                                  24.11-RELEASE (amd64)
                                  FreeBSD 15.0-CURRENT
                                  CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
                                  Current: 3606 MHz, Max: 3400 MHz
                                  4 CPUs : 1 package(s) x 4 core(s)

                                  1 Reply Last reply Reply Quote 0
                                  • manjotscM
                                    manjotsc
                                    last edited by

                                    Thanks everyone above, for helping.

                                    Vendor: HP
                                    Version: P01 Ver. 02.50
                                    Release Date: Wed Jul 17 2024
                                    Boot Method: UEFI
                                    24.11-RELEASE (amd64)
                                    FreeBSD 15.0-CURRENT
                                    CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
                                    Current: 3606 MHz, Max: 3400 MHz
                                    4 CPUs : 1 package(s) x 4 core(s)

                                    1 Reply Last reply Reply Quote 0
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