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    Poll UPS [APC-Smart-UPS-1500] failed - Driver not connected

    Scheduled Pinned Locked Moved pfSense Packages
    upsnutapcsmartups1500driver
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    • B
      Blazing01
      last edited by

      I have a APC Smart UPS 1500 connect to pfSense with the configuration being:
      Local USB to USB
      Driver: usbhid

      This should work according to the NUT hardware compatibility list.

      However I get "Poll UPS [APC-Smart-UPS-1500] failed - Driver not connected" in pfSense system logs.

      When I run "/usr/local/etc/rc.d/nut.sh start" I get:
      starting NUT
      Network UPS Tools upsmon 2.7.4
      kill: No such process
      UPS: APC-Smart-UPS-1500 (master) (power value 1)
      Using power down flag file /etc/killpower
      Network UPS Tools - UPS driver controller 2.7.4
      Network UPS Tools - Generic HID driver 0.41 (2.7.4)
      USB communication driver 0.33
      No matching HID UPS found
      Driver failed to start (exit status=1)

      This is despite the UPS appearing fine if I run "dmesg | grep -i USB":
      ugen0.2: <American Power Conversion Smart-UPS 1500 RM FW617.3.I USB FW8.1> at us bus0
      ugen0.2: <American Power Conversion Smart-UPS 1500 RM FW617.3.I USB FW8.1> at us bus0 (disconnected)
      ugen0.2: <American Power Conversion Smart-UPS 1500 RM FW617.3.I USB FW8.1> at us bus0
      ugen0.2: <American Power Conversion Smart-UPS 1500 RM FW617.3.I USB FW8.1> at us bus0 (disconnected)
      ugen3.2: <American Power Conversion Smart-UPS 1500 RM FW617.3.I USB FW8.1> at us bus3
      (could it be because it appears to be connected to both bus0 and bus3?)

      I have tried:
      different usb port
      saving the configuration again.
      set various extra arguments.
      restarting pfsense

      What else could I try?

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      • B
        Blazing01
        last edited by

        After a few USB re-plugs and restarts of pfSense it finally figure it out and started working.

        1 Reply Last reply Reply Quote 0
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